Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived in poor condition.”

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Posted 7 years ago

“Well we still haven't received the flowers. No refund, no product, I'm not even sure if its a legit website.”

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Posted 7 years ago

“Although initially i was happy with service because i was mailed throughout process there was an error in address. I was told it was left in a shed at address but it wasnt it was returned to shop and i didnt get notified. It wasn't until i contacted my friend to see if she got her (suprise) delivery. Then i contactet yourselves. To which i was told then that the flowers were returned and disposed of and i could get redelivered at 50% off. But i am still at a loss of money because of it and quite upset at it all.”

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Posted 7 years ago

“The flowers were not delivered, despite and email confirming delivery. I had to ring the person I was sending a surprise bunch of flowers to thus loosing any surprise. The person I sent the flowers to then spent some time contacting neighbours to see if they had taken delivery. No contact phone number for the company however, they were quick to respond to e-mail. Unfortunately the issue has still not been resolved so far, 3 days after the orde!r”

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Posted 7 years ago

“I ordered flowers to be delivered on the 2nd of January... no flowers we’re recieved. No refund received as yet either. Extremely disappointed with the service.”

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Posted 7 years ago

“Delivery was on time but the flowers were absolutely awful. Basically dead and full of just leaves. There was about 6 flowers in total in the bunch”

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Posted 7 years ago

“Flowers never arrived. I ordered flower for my granny for Christmas Eve and they never arrived. Think its unprofessional and sad.”

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Posted 7 years ago

“The flowers were delivered upside down, the water had poured out and ruined the flowers and leaves. The flower box was completely sodden. I cannot understand how flowers could be delivered in such a state.”

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Posted 7 years ago

“The flowers looked lifeless. I was honestly not expecting that the flowers to look so old and dead. It was a supposed to be birthday flowers for my mum, but I was too ashamed to give it to her.”

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Posted 7 years ago

“I looked for a company that could deliver the next day. (30th December). This was important as I was due to visit my parents on that day for a late Christmas but they had to postpone due to illness. I therefore want something delivered to cheer them up. I had a notification that the hamper had been delivered. However, it was not to my parents.... I am still trying to find out where it has gone.... Meanwhile the nice thought has rather lost its point.... There is no phone number (that I can see) to speak with anyone. This means customers are obliged to swirl around in automated email hell.... V disappointing”

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Posted 7 years ago

“Flowers was not fresh and delivery service was shocking they didn’t knock they just left be hind the gate even tho I stated on instructions to knock not worth what I paid not happy with the service at all”

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Posted 7 years ago

“Absolute rubbish company. Was looking to buy flowers from my Mum and saw that these fraudsters had next day delivery. There was even an option on their website to see if they could do next day delivery to the intended recipient and no issues were raised. They took my money and on the day the flowers were supposed to be delivered, I received an email to say there was a problem with the courier and then exactly one minute later, another email came in saying the flowers wouldn`t be delivered as they don`t do next day delivery to Northern Ireland. So, instead of showing good will and delivering the flowers free of charge, they took the weasely way out and claimed terms and conditions. Will be using Interflora from now on as at least you can trust Interflora to do the job.”

Helpful Report

Posted 7 years ago

“Dreadful! I only gave a star because I HAD to. They were delivered to my elderly grandmother and immediately disintegrated. I found out a week later but Serenata can do nothing because I found out too late (by 24 hours)”

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Posted 7 years ago

“Appalling service and correspondence in relation to flowers ordered for my step brothers funeral. The flowers are late with no explanation and no refund being ordered. Horrible service.”

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Posted 7 years ago

“Appaling service! I will never use them again! Flowers for a funeral were not delivered and when I complained they said they can’t guarantee delivery on your chosen date, even when I specified it was for a funeral. AVOID!”

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Posted 7 years ago

“Quality was awful despite delivery being as expected”

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Posted 7 years ago

“The flowers were delivered on the correct date, however they looked like they had been left outside in the frost. The lilies in particular were bruised and damaged. I contacted the company (with a photo) who replied quickly and said they would deliver some replacement flowers if I clicked the link on the email. However, the link wouldn't open on my phone so I had to do it on my laptop. The form then wouldn't send without attaching a photo (which I had already sent via my initial email) so I had to faff about emailing the photo from my phone to my laptop. Once the photo was attached the form it still wouldn't send as it kept telling me to select a delivery date, but wouldn't accept ANY on their calendar! I then emailed them again explaining all this and they sent the replacement flowers the following day. However, the replacement flowers were only slightly better than the original ones and neither of them came with the plant food which should have been attached. I wouldn't use this company again and wouldn't recommend them.”

Helpful Report

Posted 7 years ago

“Flowers brown and dying or dead. Ordered the bright perky ones from the website and got brown dying ones. They said photo showed flower of 'usual standard'. Queried appropriateness of 'dead' as usual standard and explained that this was not the description on website, contravening consumer rights legislation. Seems that this is not an isolated case from other feedback here. Still fighting for refund.”

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Posted 7 years ago

“Terrible service! Still have not replied to my e-mails 10 days later and waiting. Also, ordered some sympathy flowers and still have not been delivered and it has been 7 days. Really surprised as a friend of mine had said this company was good. Never again will I order from Serenata. John Lewis is the only place to go for fabulous customer service.”

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Posted 7 years ago

“They didn’t show up!! Sent an email, no response. It was only after a managed t contact someone on Facebook messager I got an answer. Offered to send them out again... it’s a bit pointless 7 days later. Just don’t use this company. Total wast of time and money..... you have been warned”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews