Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order and sent a email to ask what has happened. My tracking number said delivered on Friday but the department never received the flowers and the money has been taken out of my bank and still no flowers. Not happy! Disappointed”

Helpful Report

Posted 8 years ago

“Failed same day delivery of £40+ bouquet no notice given so I had to chase, a day later...email another day later reply due to “unavailability in the local area with our partner florist” Offer of upgrade and next available delivery ...unidentified when. Or full cancel and refund email arrived at 09:44 and I couldn’t access the account as it wouldn’t accept the verification code and resent repeatedly. Finally able to access via two separate devices to find I was unable to cancel... basically the time frame for cancelling had closed. Bearing in mind no time frame was advised in the cancellation offer email! Looks like the order is due for delivery tomorrow! I have emailed them to request cancellation and refund. The event will be four days late and it’s unacceptable. I’m very disappointed. Having previously and successfully used them, I hope they value customers enough to do the decent thing.....”

Helpful Report

Posted 8 years ago

“Everything up to the point of delivery was spot on. Went downhill after that. I tried to track my order - this system did not work. Next day I was advised delivery attempt was refused. I knew this to be a lie. It transpired that delivery attempt was to the wrong address. This was not noticed until I had to repeat address - same as one given on original order I was offered a an upgrade of a more expensive order but seeing as I'd ordered a birthday cake at the same time I couldn't see the point so demanded my payment be returned, which I was told would happen in a few days. I do not recommend this supplier and would not use again. I am so disappointed and now have to explain to my cousin that I was not ignoring her special 70th birthday.”

Helpful Report

Posted 8 years ago

“Flowers arrived in poor condition and died two days after arrival.”

Helpful Report

Posted 8 years ago

“I ordered a beautiful heart for a close relatives funeral on 19/1/2018 two days ago. I am utterly devastated that at the crematorium it was not present with all other tributes to my loved one. It made a difficult time harder and embarrassed me as mine was missing. I checked my order details which were correct and paid extra for early delivery. I am currently grieving but when I am ready will investigate further and if neccesary take legal advice. Wish I had stayed with Interflora and will always regret using Serenata”

Helpful Report

Posted 8 years ago

“When I ordered flowers for a funeral I ordered them 4 days before needed just so there was no doubt,I gave the name,date AND time so the flowers would be there but what do know the flowers did'nt turn up,we left the cemetery at 1-30 pm,the funeral was at 11am and they had'nt arrived by the time we left,I got a text later to say they were delivered at 15-32,that was a lot of good ,I did'nt see them and nor did anyone else. when I got home I went online to complain and there is a message saying something about a premium payment to make sure they get there on time,I did'nt see that before and why,when the order was submitted AND accepted did'nt anyone let me know this,why would I spend £32-98 on something I was'nt certain of,I would have paid the extra money,as would anyone with any sense,really VERY disappointed,have another funeral there in 2 weeks but won't be getting flowers from your company”

Helpful Report

Posted 8 years ago

“My son ordered flowers to be delivered to me on Sunday 14th January, the flowers never arrived despite the fact that the tracker system says they were delivered”

Helpful Report

Posted 8 years ago

“Well never delivered on the day i selected arrived a day later and my daughter was not impressed, they looked like they had been pulled out of a bin and a day later they are dead, i only have a photo on my phone not able to send it i want a refund now very disappointed.”

Helpful Report

Posted 8 years ago

“Flowers never arrived, was refused a refund. Customer service is a disgrace. DO NOT ORDER from serenata flowers!!”

Helpful Report

Posted 8 years ago

“Delivery was on time but they have left the box front of the door and didn't even ring the bell or knock the door there were 2 people at home that time ! And also all the roses were old and nearly dead as you can see on the photos ! I have paid for the old flowers ! It was my first and last time to use serenata-flowers and won't order from them anymore !”

Helpful Report

Posted 8 years ago

“I paid for same day delivery and the flowers went after two days. Poor communication with no clear answers by emails.”

Helpful Report

Posted 8 years ago

“Poor value - £25 bouquet looked like it cost £10 at most and one of the flower heads had fallen off - took ages to get agreement of a refund”

Helpful Report

Posted 8 years ago

“Dreadful service. Next day day delivery joke. Disgraceful communication. Avoid this company at all costs.”

Helpful Report

Posted 8 years ago

“These flowers were for my mums birthday and they said they were left on the doorstep of her home. She never received them and living in a remote area they definetly weren’t taken. Despite notifying them after an initial email 4 days later I have not heard from them and will never use them again.”

Helpful Report

Posted 8 years ago

“The bouquet I ordered was very disappointing, I ordered the Deluxe bouquet and it firstly arrived in a box which seemed strange but then when it was opened it was really very small and a couple of the flowers were actually dying. This was for my mums birthday and it was quite embarrassing”

Helpful Report

Posted 8 years ago

“Flowers were lovely. If they had arrived on time and not 2 days late it would have been better. Feeble excuse given for delay. Not happy at all.”

Helpful Report

Posted 8 years ago

“Excellent delivery service (next day for a Sunday delivery) but unfortunately the flowers received were of very poor quality”

Serenata Flowers 1 star review on 14th January 2018

Helpful Report

Posted 8 years ago

“Left outside front door although recipients were in the flat all day. Not seen until following morning, flowers were droopy, hardly any water. Died in two days. Extremely disappointed. These were for a bereavement. Would not use this company again. Waste of money.”

Helpful Report

Posted 8 years ago

“Arranged for flowers to be delivered to my mother for her 85th Birthday. They arrived as requested but my sister sent pics of the shoddy, wilted and brown state of the flowers. I have used Serenata previously with no issue. However they are not florists - merely a broker type company in Malta who takes orders, creams off a commission then farms the order out wherever. Will say in their favour, once I was able to contact them - couldn't use the online issues form - kept hanging when I uploaded photos. I eventually made contact through both FB messenger and the general enquiries form. They also were horrified at the state of the flowers - offered a re-delivery with upgrade but I declined and requested a refund. They have arranged this no problem. But won't use again - too risky.”

Serenata Flowers 1 star review on 13th January 2018

Helpful Report

Posted 8 years ago

“Honestly the most disappointing purchase of the year. Bought my mum some flowers after passing her Masters module, and a vase to go with, the flowers came un-arranged and most of them dead an mouldy. The vase was completely smashed too. After contacting them they suggested the flowers went Through quality checks before going out A CLEAR LIE. They sent the replacement deluxe bouquet I purchased today and it was exactly the same. Only two freesias and despite advertising they come in bud form they were all open and again old and One looked like it had been eaten by bugs. Also again not arranged as advertised. I spoke to them again and they said that the flowers come for YOU TO DO YOURSELF. Imagine my surprise in learning the bouquet advertised and purchased for £25 then had to be arranged by the recipient on delivery. The roses that had dead petals were apparently “protective petals” that again you have to remove on receipt. I can’t even begin to explain how ludicrous that is when paying for a flower ARRANGEMENT they also mention this absolutely no where, only when you complain dp they tell you. NEVER AGAIN. Save your money and go to Tesco.”

Serenata Flowers 1 star review on 12th January 2018

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews