Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were lovely. If they had arrived on time and not 2 days late it would have been better. Feeble excuse given for delay. Not happy at all.”

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Posted 7 years ago

“Excellent delivery service (next day for a Sunday delivery) but unfortunately the flowers received were of very poor quality”

Serenata Flowers 1 star review on 14th January 2018

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Posted 7 years ago

“Left outside front door although recipients were in the flat all day. Not seen until following morning, flowers were droopy, hardly any water. Died in two days. Extremely disappointed. These were for a bereavement. Would not use this company again. Waste of money.”

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Posted 7 years ago

“Arranged for flowers to be delivered to my mother for her 85th Birthday. They arrived as requested but my sister sent pics of the shoddy, wilted and brown state of the flowers. I have used Serenata previously with no issue. However they are not florists - merely a broker type company in Malta who takes orders, creams off a commission then farms the order out wherever. Will say in their favour, once I was able to contact them - couldn't use the online issues form - kept hanging when I uploaded photos. I eventually made contact through both FB messenger and the general enquiries form. They also were horrified at the state of the flowers - offered a re-delivery with upgrade but I declined and requested a refund. They have arranged this no problem. But won't use again - too risky.”

Serenata Flowers 1 star review on 13th January 2018

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Posted 7 years ago

“Honestly the most disappointing purchase of the year. Bought my mum some flowers after passing her Masters module, and a vase to go with, the flowers came un-arranged and most of them dead an mouldy. The vase was completely smashed too. After contacting them they suggested the flowers went Through quality checks before going out A CLEAR LIE. They sent the replacement deluxe bouquet I purchased today and it was exactly the same. Only two freesias and despite advertising they come in bud form they were all open and again old and One looked like it had been eaten by bugs. Also again not arranged as advertised. I spoke to them again and they said that the flowers come for YOU TO DO YOURSELF. Imagine my surprise in learning the bouquet advertised and purchased for £25 then had to be arranged by the recipient on delivery. The roses that had dead petals were apparently “protective petals” that again you have to remove on receipt. I can’t even begin to explain how ludicrous that is when paying for a flower ARRANGEMENT they also mention this absolutely no where, only when you complain dp they tell you. NEVER AGAIN. Save your money and go to Tesco.”

Serenata Flowers 1 star review on 12th January 2018

Helpful Report

Posted 7 years ago

“Used this company a few times and never had a problem. However I brought flowers on the 08/01/18 for mine and my gf anniversary. The flowers were delivered in a box, half the flowers were dead and didn't look anything like the photo on the website. We had them for two days and all of them died. My note to my gf was on a curled up bit of paper which had an offer at the back. There was no sediment at all. These flowers weren't cheap and was for a special occasion that was ruined. However customer service were excellent and refunded me within a day. I wouldn't use the company again.”

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Posted 7 years ago

“The flowers i ordered was not right”

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Posted 7 years ago

“Absolutely dreadful. I ordered a £35 arrangement called Strawberry Crush to be delivered to my mums work for her birthday. When she sent me a photo of the flowers they looked NOTHING like the advertised photo the flowers were completely different, and the whole thing looked like it had been thrown together by a child. My complaint & request for a discount/refund fell on deaf ears as Serenata thought they were perfectly ok so I shall now be contacting trading standards as I feel my statutory rights have been ignored. I have included a photo of the flowers ordered & those received.”

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Posted 7 years ago

“poor quality of flowers, some nearly dead. Significantly fewer than advertised”

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Posted 7 years ago

“I ordered some flowers to be delivered next day but they still hadn't arrived after 4 days. I had to cancel the order and request a refund so that I could order flowers from another supplier. I went to a local company who were much better and even offered a same day service. Whilst I must commend the customer service I receive when querying my delivery and cancelling/requesting a refund, the overall experience and website was very frustrating.”

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Posted 7 years ago

“The flowers came the day after they said they would. I chose this company for next day delivery however they did not deliver.”

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Posted 7 years ago

“few flowers for money would have been better off getting a £10 bunch from tesco”

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Posted 7 years ago

“I ordered the white roses, when they arrived the flowers were all brown and wilted. I raised a complaint to customer service requesting a fresh bunch or a full refund, to which there response was for me to pull all the brown petals off and this is normal for white roses 😱 I would never use this online company again they are a total disgrace”

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Posted 7 years ago

“We are totally devasted that our funeral flowers were not at our sister In laws funeral. Heartbroken”

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Posted 7 years ago

“Terrible experience. We ordered flowers for a funeral service and paid extra for early delivery. We were told they couldn't be delivered to the address provided, although others family members used the same address with no problems from another company. After multiple emails and no phone number to speak to the company, the flowers were delivered two days late and to the original address we had provided. The service was long over by this point and we had asked them to be delivered to a different address by then. It was already a difficult time and it was made worse by this company. They refused to refund part of the money even though the flowers were late. So disappointing and will never use this company again!”

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Posted 7 years ago

“The flowers were not value for money. Over priced and disappointing”

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Posted 7 years ago

“Arrived day late.somehow seems my order was for 2 bunches instead of 1,wasn't able to amend order because was already with carrier- impossible because of timescale,and was a day late impossible to speak to anyone. Whole process irritating,frustrating,stressful and very costly, spent £54 instead of £25. Disgraceful,to be avoided.”

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Posted 7 years ago

“I paid extra for same day delivery and the flowers for some day delivery were more expensive than next day dekivery ones. Flowers never got delivered the same day and I had to wait until the mon for my feinted flowers to be delivered. When they were eventually delivered and she text me thanking me, and sent me a picture, I was horrified as they were nothing like the ones I had chosen, and didn’t look good value for money, considering I had paid £41 I won’t be using this flower service again.”

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Posted 7 years ago

“Firstly the flowers should have been delivered on Sunday as it was a 40th Birthday the Courier said he had taken the flowers to the address at 8.30pm But these were refused Both my Daughter and Son in Law said no one had gone to their Address Made enquiries the morning after as Tracking off line so unable to check details The Company said they would re deliver Ok a day late but at least My Daughter would receive them In my Opinion the flowers ordered are nothing like the flowers received A DAY LATER I have sent in a Complaint but told in the Company's opinion the Flowers are in good condition This does not have me faith to Order again I will be using Prestige Flowers from me on What do you think of the Website photo The one now delivered to my Daughter Would be to know?”

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Posted 7 years ago

“Booked a same day delivery for a Saturday, now Monday PM and still no news about the delivery”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews