Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered 2 days late with no explanation which totally spoilt our mothers birthday surprise. Got refunded a laughable £3! Hamper does NOT come with cup & saucer as shown in pic. Won't be using again!”

Helpful Report

Posted 8 years ago

“My order was taken and I even paid for same day delivery as it was a friends 40 th but it was never received by friend. They were quick to take my money and now I’m awaiting a refund. I only give 1 star which is for the customer service they felt with my issue quickly but as I say I’m waiting for the money back!!!!”

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Posted 8 years ago

“The flowers that arrived were of a quality I would expect from an £8 bunch in a supermarket, not the £20 display in the photo online. Was embarrassed to give them to our retiring midwife.”

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Posted 8 years ago

“Absolutely appalling service! The flowers were a surprise for my mothers birthday which I was sending to her work, which I clearly stated on the order, then I was told they were going to be delivered late even though it was clear they were being delivered to a school. They then didn’t get delivered until the next day which then ruined the surprise and this was not what I paid for! Really bad communicaton all throughout by far the worst company I’ve ever used!”

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Posted 8 years ago

“It was not clear when I ordered them that guaranteed next day is from 8-8pm so the flowers arrived at 7pm but the person has already left the office at 5.30pm :( I had to go out to get another bouquet at 5pm to make sure she get some flowers on that day. So I have to pay twice for the flowers :(”

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Posted 8 years ago

“All very efficient and organised but the product was very disappointing”

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Posted 8 years ago

“Poor quality and very small for the money ! No personalisation and bad experience when delivered as delivered in a cardboard box , might as well have gone to a supermarket”

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Posted 8 years ago

“Ordered some lovely roses for 10 them to arrive half dead and 2 dead”

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Posted 8 years ago

“The flowers were not even delivered! I paid for and was told they would be delivered on Friday and it is now late Monday night and they still have not been delivered. This is unacceptable!”

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Posted 8 years ago

“flowers were not arranged just dumped in a glass vase looked awful waste of money”

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Posted 8 years ago

“ordering and delivery were ok, they arrived on time, the most important bit, ie the flowers were disappointing. Honestly felt I would have been better going to a florist and handing the flowers personally to my wife, instead of giving her a surprise by having them delivered to the hotel where we were celebrating her birthday. Suffice to say she said it wasn't the gift but the thought that counted !!! Say's it all.”

Helpful Report

Posted 8 years ago

“It was a special anniversary and the flowers did not get delivered and I was not notified of the issue so that I could put in place a contingency plan. When I raised the issue and asked for a refund I also asked not to be contacted again!!! Shocking service.”

Helpful Report

Posted 8 years ago

“Delivery quick. Not the best quality of flowers. The roses were near dead and the wrapping it came in was pretty bad! Will use another company next time”

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Posted 8 years ago

“I placed an order this morning for delivery today. They have not arrived and I am unable to get any answers from this company.”

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Posted 8 years ago

“Flowers went missing during delivery and my mum was discharged from hospital without ever receiving the flowers I ordered her 😔.”

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Posted 8 years ago

“Asked for delivery to a neighbour if recipetent wasn't in but was left on step and blew down road snapping couple of stems”

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Posted 8 years ago

“We ordered flowers for our mothers birthday . we wwnt went ro see her 2 days later they were dying .. i would never order from rhis company again”

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Posted 8 years ago

“Flowers much smaller than described. Very disappointed”

Helpful Report

Posted 8 years ago

“Ordered an arrangement to arrive the day before an early funeral. They were sloppily tied and the petals turning brown. I would have done better to have bought a bunch from Lidl and arranged them myself. Won’t be using Serenata again. When I complained, they asked for photos - who gets a camera out at a funeral? Really bad taste!”

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Posted 8 years ago

“Atrocious won't be buying here again”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews