Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers & paid for them, for my mums 80th birthday a week before the date, then the day before I was informed by email {which was not read until the day of the birthday} that the flowers were out of stock and would be delivered 2 days later. I am totally not satisfied with your service which ruined my gift to my mum for her birthday. I have since cancelled the order & am awaiting a refund which as of present has not been done. I will not be using Serenata flowers again.”

Helpful Report

Posted 7 years ago

“There was complete stuff up on delivery. The flowers I ordered from New Zealand for the anniversary of my sister's husband passing simply did not arrive. Very disappointing after all the email hype that Serenata send saying they are on their way and then they have been delivered. No they hadn't! No reason was given to why. No compensation for the stuff up was given. All the right things are said but this is not backed up by action. Also correspondence to your emails responding to my complaint do not allow a direct response but you have to go through loops to reply. Five days later another lot of flowers have arrived but this is simply not good enough. I have since found out that another sister has had trouble with Serenata so sorry I will not be using you again or recommending you to anyone including my local florist here in New Zealand. I would suggest that you also stop sending messages to my Facebook page as each one will be responded to with a negative comment and share.”

Helpful Report

Posted 7 years ago

“Extremely poor company and service - avoid at all costs. Normally I use Interflora, as they are very reliable but they didn't have any slots available on this particular day. So, I ordered some flowers through Serenata for my Fiancee's birthday well in advance, as I was going to be away on business for her actual birthday. I paid extra for delivery before noon. On the day, it passed noon and it was still showing on the tracking as "at local depot". I contacted the company and they said that the courier had tried to deliver to the address but the delivery was not possible and they would reattempt the next day. After a lot of to-ing and fro-ing and excuses from them, I finally gave up, told them to cancel it and give me a refund. I went and spent a lot of money on sameday flowers which arrived no hassle (surprise surprise!). The next day, I had an email saying it had been delivered but when I rang my Fiancee, she said they hadn't. Took a lot of arguing to get a refund, absolutely shocking service! I genuinely don't know how they are still in business!”

Helpful Report

Posted 7 years ago

“Delivered 2 days late with no explanation which totally spoilt our mothers birthday surprise. Got refunded a laughable £3! Hamper does NOT come with cup & saucer as shown in pic. Won't be using again!”

Helpful Report

Posted 7 years ago

“My order was taken and I even paid for same day delivery as it was a friends 40 th but it was never received by friend. They were quick to take my money and now I’m awaiting a refund. I only give 1 star which is for the customer service they felt with my issue quickly but as I say I’m waiting for the money back!!!!”

Helpful Report

Posted 7 years ago

“The flowers that arrived were of a quality I would expect from an £8 bunch in a supermarket, not the £20 display in the photo online. Was embarrassed to give them to our retiring midwife.”

Helpful Report

Posted 7 years ago

“Absolutely appalling service! The flowers were a surprise for my mothers birthday which I was sending to her work, which I clearly stated on the order, then I was told they were going to be delivered late even though it was clear they were being delivered to a school. They then didn’t get delivered until the next day which then ruined the surprise and this was not what I paid for! Really bad communicaton all throughout by far the worst company I’ve ever used!”

Helpful Report

Posted 7 years ago

“It was not clear when I ordered them that guaranteed next day is from 8-8pm so the flowers arrived at 7pm but the person has already left the office at 5.30pm :( I had to go out to get another bouquet at 5pm to make sure she get some flowers on that day. So I have to pay twice for the flowers :(”

Helpful Report

Posted 7 years ago

“All very efficient and organised but the product was very disappointing”

Helpful Report

Posted 7 years ago

“Poor quality and very small for the money ! No personalisation and bad experience when delivered as delivered in a cardboard box , might as well have gone to a supermarket”

Helpful Report

Posted 7 years ago

“Ordered some lovely roses for 10 them to arrive half dead and 2 dead”

Helpful Report

Posted 7 years ago

“The flowers were not even delivered! I paid for and was told they would be delivered on Friday and it is now late Monday night and they still have not been delivered. This is unacceptable!”

Helpful Report

Posted 7 years ago

“flowers were not arranged just dumped in a glass vase looked awful waste of money”

Helpful Report

Posted 7 years ago

“ordering and delivery were ok, they arrived on time, the most important bit, ie the flowers were disappointing. Honestly felt I would have been better going to a florist and handing the flowers personally to my wife, instead of giving her a surprise by having them delivered to the hotel where we were celebrating her birthday. Suffice to say she said it wasn't the gift but the thought that counted !!! Say's it all.”

Helpful Report

Posted 7 years ago

“It was a special anniversary and the flowers did not get delivered and I was not notified of the issue so that I could put in place a contingency plan. When I raised the issue and asked for a refund I also asked not to be contacted again!!! Shocking service.”

Helpful Report

Posted 7 years ago

“Delivery quick. Not the best quality of flowers. The roses were near dead and the wrapping it came in was pretty bad! Will use another company next time”

Helpful Report

Posted 7 years ago

“I placed an order this morning for delivery today. They have not arrived and I am unable to get any answers from this company.”

Helpful Report

Posted 7 years ago

“Flowers went missing during delivery and my mum was discharged from hospital without ever receiving the flowers I ordered her 😔.”

Helpful Report

Posted 7 years ago

“Asked for delivery to a neighbour if recipetent wasn't in but was left on step and blew down road snapping couple of stems”

Helpful Report

Posted 7 years ago

“We ordered flowers for our mothers birthday . we wwnt went ro see her 2 days later they were dying .. i would never order from rhis company again”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews