Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor in quality and quantity. This is a £25 bouquet of flowers. It may look fuller when the 3 lillies come out but the gerberas will have completely wilted by then. They got one star because their communication was good although not totally accurate. Lesson learnt - go back to original supplier, or even use the supermarket as I could obtain a gorgeous bouquet for half the price”

Serenata Flowers 1 star review on 18th February 2018

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Posted 7 years ago

“Box left outside and flowers upside down. Flowers were old and dead two days later. Avoid using this company.”

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Posted 7 years ago

“The flowers for Valentines day did not arrive due to a "technical hitch" however the monies are being processed to be returned....but it still has left my wife with no flowers, businesses have problems but it's the solution that provides customers for life. Unfortunately, Serenata failed to turn this poor experience into a positive by sending flowers (albeit late) as well as providing a refund. Regards Mike Covington”

Helpful Report

Posted 7 years ago

“I sent my partner a dozen of roses, mini cake, balloon and card for valentine, while I understand that an attempt was made to deliver the items to her on Valentine’s Day. Delivery was rescheduled after 2 days and the roses delivered were wilted and dead. The items were delivered incomplete (the cake was missing). I will not be using serenataflowers again. Thank you for ruining my day.”

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Posted 7 years ago

“I sent my partner a bunch of flowers for valentines, while I appreciate it is a busy time and flowers will be more expensive however for over £50 she revived 3 roses and 3 Lily’s. The quality was poor and only 3 days later the roses are on there way out! Very disappointing and wouldn’t recommend or use again.”

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Posted 7 years ago

“flowers left outside in the rain box very wet flowers had to be put back into reef”

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Posted 7 years ago

“Very bad service! Paid for timed delivery and failed to receive twice. Wasn’t happy and wanted a refund but heard nothing back”

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Posted 7 years ago

“VERY DISAPPOINTED WITH FLOWERS AS THEY ARRIVED IN A WILTED CONDITION AND THE QUALITY VERY POOR”

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Posted 7 years ago

“i made a order and suposed tobe delivered on 14 feb.. but they didn’t do it at the moment and we are in 17 feb today.. i asked for a refund and they don’t want to do it.. i ordered flowers not shoes or things like that .. at the moment i don’t need them..”

Helpful Report

Posted 7 years ago

“The flowers were slightly brown on arrival and by the 2nd day all the roses had died. Wife is really disappointed as this company are usually realiable.”

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Posted 7 years ago

“Ordered flowers 2 weeks before Valentine’s . They arrived a day late and were damaged”

Serenata Flowers 1 star review on 16th February 2018

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Posted 7 years ago

“Ordered flowers , cake, vase,balloon and a hand cream. Hand cream was missing. It was a surprise for the wife who was out of town at her Mums. I had to ask her what she received that is when I found out the cream was missing, otherwise would not have known. Put a request for the item to be resent as it gives you that option when mKing a complaint. Was emailed back that the item can not be resent as it is not a main item so they had refunded my money. Appalling. Not be ordering with them again.”

Helpful Report

Posted 7 years ago

“No flowers were delivered at all despite them saying they had been. Online complaints is a joke too. 12 emails to get any worthwhile response. Go to your local flower shop and give this joke of a company a miss.”

Helpful Report

Posted 7 years ago

“Everything. My flowers were not delivered at all completely ruining valentines day. No explanation and lies saying that they had been dropped off by the courier. This company are a joke. Avoid them at all costs”

Helpful Report

Posted 7 years ago

“Poor quality roses, not fresh and delivered upside down. Online complaints procedure was farcical with a total of 14 e-mails to sort the issue.”

Helpful Report

Posted 7 years ago

“Roses where dying others where damaged .. there was no presentation what so ever the card was printed wrong , the balloon was just thrown into a brown cardboard box along with the flowers... described as having 20 roses and some white gypsophillia in clear cellophane ... it came in a brown paper wrap with nothing but the worst of the roses they could find... my partner was embarrassed to tell me how bad they where incase I thought she was ungrateful. To be embarrassed getting flowers says about the quality really... when requesting a refund as they where 100% welcome to their flowers back ..they gave me a small fraction back nothing to say sorry or admit there was any wrong and then tried to tell me that maybe I had ordered the wrong item! I’m pretty sure no one would order 20 battered roses in an attempt at a valentines gift. More disappointed in letting my other half down with something that was meant to be a nice surprise! And more shocked at their reaction like I had done something wrong when I brought the issues to their attention. Avoid at all costs M&S had more impressive bouquets at a third the price ! Don’t let them ruin any special occasions as they won’t be held accountable”

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Posted 7 years ago

“You deliver wrong order, I ordered something different that you deliver”

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Posted 7 years ago

“The Driver was very rude to my wife, pity I was not there!! Flowers were worn out on the edges, what a waste of money!”

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Posted 7 years ago

“Awful customer service. Not possible to speak to anyone and to respond to an email you have to go through numerous pages and log a new ticket. Probably not a problem if your flowers were delivered but mine weren’t (this was to a reception manned 24/7, so no excuses) . An awful experience, I wouldn’t recommend and I would t use again.”

Helpful Report

Posted 7 years ago

“Ordered flowers for Valentine’s Day when my wife got home they had apparently left them under my car with car a ballon and was not there when I looked instead of leaving with a neighbour when I contacted them they said under investigation and not heard anything else or offered any compassion do not use!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews