Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers did not arrive in time for funeral despite us ordering for delivery a day in advance as instructed. Made a sad day more stressful. Serenata refused to refund & cited various ts&cs re weather... avoid this company!”

Helpful Report

Posted 7 years ago

“Flowers were nearly dead on delivery When we sought a refund we had to deal with an awful robotic complaints system and they tried to grind us down to avoid giving a refund. Eventually they said a refund would be made in 5 days”

Helpful Report

Posted 7 years ago

“Would not use Serenta Flowers again the flowers were tiny the roses were brown around edges just dumped on doorstep and no contact number to phone up and complain. DO NOT USE SERENTA FLOWERS”

Helpful Report

Posted 7 years ago

“The flowers i requested for valentines day were delivered 2 days early The system didn't report this would be the case until after i had booked the flowers The flowers were delivered on the correct day but were not as requested The bunch was obviously the requested bouquet but with only one pink rose and not the red ones as specified and shown in the picture I have complained and had confirmation of complaint I have submitted a picture as requested Its now 2 weeks after valentines and im still waiting for a response I would recommend not using this company as there product isn't as specified but is expensive & their customer support is worse”

Helpful Report

Posted 7 years ago

“I ordered flowers on 24/02/2018 to be delivered to my wife to be . The flowers never arrived I have had no correspondence from the company after I sent them a msg . I can’t get a fone no for the company and they took my money from the bank today . Will never use this company again .”

Helpful Report

Posted 7 years ago

“Disgraceful service. Stayed home all day for the flowers got an email saying driver on way at 9.30am waited until 6pm and even then flowers arrived with the vase broken disgraceful”

Helpful Report

Posted 7 years ago

“I ordered a set of flowers that were displayed oin the web and looked very nice but when they were delivered they were completely different to the flowers ordered. The flowers were not in the vase as displayed and overall i was not satisfied with the product and wish for someone at the company top call me as a matter of urgency.”

Helpful Report

Posted 7 years ago

“I ordered for some flowers in jan to be delivered on Valentine’s Day for my partner who works at hospital. The delivery was refused by security as knowone if that that....I get a txt message saying this and it said the wrong name which is why couldn’t find her. So either Serenata stuck wrong name on or yodel. I then spent talking to different people on the phone to find out what’s going on, they said will deliver again and was worried rest of day if would get them. Got a call at 5ish to say can’t do that day...even tho delivery is until 8pm apparently. Eventually she got them the next day. I understand that it’s a busy day but if got the details correct in first place would of got them on time. I might of well as brought her some the next day for half the price as Valentine was over.”

Helpful Report

Posted 7 years ago

“Disappointed with customer service such as it is ..............”

Helpful Report

Posted 7 years ago

“I ordered flowers for valentines day didnt recieve them, they took my money and didnt end up getting now flowers in the end at all”

Helpful Report

Posted 7 years ago

“Ordered these flowers for my girlfriend on Valentines day. The order never arrived and really put a cloud over things. Tried to get in contact asap however the complete lack of phone support makes this tedious and difficult (There is a number, but it's for purchasing only). There was apparently an issue with the address and the delivery was never made due to this. However I was never notified until AFTER I had made contact with them. Eventually after a constant back and forth and what felt like a true uphill battle. My flowers were finally delivered, days late. Won't be using them again. So a note of warning to anyone making a purchase, you must cross your fingers and hope that there are no problems with your order. Otherwise you'll suffer big time with the support team.”

Helpful Report

Posted 7 years ago

“Ordered 12 roses and only 9 were delivered. Most were in bad shape and all are now dead. Very disappointed as I paid over the top for valentines day”

Helpful Report

Posted 7 years ago

“I ordered flowers for valentines day on the 11th of Feb, so this was not a late order. I received an email saying that the flowers were out for delivery at 1045 on the day, unfortunately they didn't arrive until 2045. On opening the flowers, my wife discovered they were half dead; she was not happy with this and the night ended on a very disappointing note. It's safe to say I won't be using this service every again. Poor Poor service.”

Helpful Report

Posted 7 years ago

“Hello My flowers still haven't been delivered yet. They should have been delivered om the 17.2.2018 I am really disappointed, it was my Daughter in Laws Birthday Kristy Hewitt & she is expecting a baby in 4 weeks. She lives in Canada I live in the UK, so it's not like i can nip round. The tracker says the flowers are still been made up like it said all Friday, Saturday, Sunday & today. Can you please explain to me what has gone on. I e-mailed you late Saturday if they were going to be delivered. As you can tell I am fed up/ Jan Ashburn”

Helpful Report

Posted 7 years ago

“Service ok - delivery slot between 8AM and 8PM poor. I paid £59 for 12 Roses... 2 of which were droopy/on their way out upon arrival and DEAD the next day (even after being added to water with the feed provided). All 12 had to be thrown away 3 days after arrival. I've used other florists in the past and not encountered these issues. NOT value for money and NOT recommended”

Helpful Report

Posted 7 years ago

“the flowers that were sent were a TINY bunch and not at all like what I ordered.”

Helpful Report

Posted 7 years ago

“Absolutely awful flowers 1st order half dead so re sent new ones and there worse than the first”

Helpful Report

Posted 7 years ago

“The flowers where half dead and I ordered a bunch of orange lillys and when they arrived they were yellow. Extremely disappointed because I didn't get the flowers I wanted looked nothing like the picture. I can get a bunch from asda that look better then the ones I got delivered.”

Helpful Report

Posted 7 years ago

“The flowers that got delivered were already wilting. Just not worth the price paid. Not the lovely blooms I was expecting to gift to my wife on Valentine's Day.”

Helpful Report

Posted 7 years ago

“The flowers i recieved were sparse and half dead the presentation was awful wouldnt be in a hurry to use this company again”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews