Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with customer service such as it is ..............”

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Posted 7 years ago

“I ordered flowers for valentines day didnt recieve them, they took my money and didnt end up getting now flowers in the end at all”

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Posted 7 years ago

“Ordered these flowers for my girlfriend on Valentines day. The order never arrived and really put a cloud over things. Tried to get in contact asap however the complete lack of phone support makes this tedious and difficult (There is a number, but it's for purchasing only). There was apparently an issue with the address and the delivery was never made due to this. However I was never notified until AFTER I had made contact with them. Eventually after a constant back and forth and what felt like a true uphill battle. My flowers were finally delivered, days late. Won't be using them again. So a note of warning to anyone making a purchase, you must cross your fingers and hope that there are no problems with your order. Otherwise you'll suffer big time with the support team.”

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Posted 7 years ago

“Ordered 12 roses and only 9 were delivered. Most were in bad shape and all are now dead. Very disappointed as I paid over the top for valentines day”

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Posted 7 years ago

“I ordered flowers for valentines day on the 11th of Feb, so this was not a late order. I received an email saying that the flowers were out for delivery at 1045 on the day, unfortunately they didn't arrive until 2045. On opening the flowers, my wife discovered they were half dead; she was not happy with this and the night ended on a very disappointing note. It's safe to say I won't be using this service every again. Poor Poor service.”

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Posted 7 years ago

“Hello My flowers still haven't been delivered yet. They should have been delivered om the 17.2.2018 I am really disappointed, it was my Daughter in Laws Birthday Kristy Hewitt & she is expecting a baby in 4 weeks. She lives in Canada I live in the UK, so it's not like i can nip round. The tracker says the flowers are still been made up like it said all Friday, Saturday, Sunday & today. Can you please explain to me what has gone on. I e-mailed you late Saturday if they were going to be delivered. As you can tell I am fed up/ Jan Ashburn”

Helpful Report

Posted 7 years ago

“Service ok - delivery slot between 8AM and 8PM poor. I paid £59 for 12 Roses... 2 of which were droopy/on their way out upon arrival and DEAD the next day (even after being added to water with the feed provided). All 12 had to be thrown away 3 days after arrival. I've used other florists in the past and not encountered these issues. NOT value for money and NOT recommended”

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Posted 7 years ago

“the flowers that were sent were a TINY bunch and not at all like what I ordered.”

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Posted 7 years ago

“Absolutely awful flowers 1st order half dead so re sent new ones and there worse than the first”

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Posted 7 years ago

“The flowers where half dead and I ordered a bunch of orange lillys and when they arrived they were yellow. Extremely disappointed because I didn't get the flowers I wanted looked nothing like the picture. I can get a bunch from asda that look better then the ones I got delivered.”

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Posted 7 years ago

“The flowers that got delivered were already wilting. Just not worth the price paid. Not the lovely blooms I was expecting to gift to my wife on Valentine's Day.”

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Posted 7 years ago

“The flowers i recieved were sparse and half dead the presentation was awful wouldnt be in a hurry to use this company again”

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Posted 7 years ago

“Poor in quality and quantity. This is a £25 bouquet of flowers. It may look fuller when the 3 lillies come out but the gerberas will have completely wilted by then. They got one star because their communication was good although not totally accurate. Lesson learnt - go back to original supplier, or even use the supermarket as I could obtain a gorgeous bouquet for half the price”

Serenata Flowers 1 star review on 18th February 2018

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Posted 7 years ago

“Box left outside and flowers upside down. Flowers were old and dead two days later. Avoid using this company.”

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Posted 7 years ago

“The flowers for Valentines day did not arrive due to a "technical hitch" however the monies are being processed to be returned....but it still has left my wife with no flowers, businesses have problems but it's the solution that provides customers for life. Unfortunately, Serenata failed to turn this poor experience into a positive by sending flowers (albeit late) as well as providing a refund. Regards Mike Covington”

Helpful Report

Posted 7 years ago

“I sent my partner a dozen of roses, mini cake, balloon and card for valentine, while I understand that an attempt was made to deliver the items to her on Valentine’s Day. Delivery was rescheduled after 2 days and the roses delivered were wilted and dead. The items were delivered incomplete (the cake was missing). I will not be using serenataflowers again. Thank you for ruining my day.”

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Posted 7 years ago

“I sent my partner a bunch of flowers for valentines, while I appreciate it is a busy time and flowers will be more expensive however for over £50 she revived 3 roses and 3 Lily’s. The quality was poor and only 3 days later the roses are on there way out! Very disappointing and wouldn’t recommend or use again.”

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Posted 7 years ago

“flowers left outside in the rain box very wet flowers had to be put back into reef”

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Posted 7 years ago

“Very bad service! Paid for timed delivery and failed to receive twice. Wasn’t happy and wanted a refund but heard nothing back”

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Posted 7 years ago

“VERY DISAPPOINTED WITH FLOWERS AS THEY ARRIVED IN A WILTED CONDITION AND THE QUALITY VERY POOR”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews