Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm told that their courier left the flowers in the front porch of a block of flats. The recipient never leaves her flat and her hearing is good. She never received the flowers. Serenata said that it's in their terms and conditions and their delivery email said "authorised" to leave in the front porch. Who would dream a courier would do this? I used to think Serenata was a good service, certainly the flowers were nice, but what is the point of using a service if the product never arrives? Bitterly disappointed that an old lady didn't get flowers on her birthday. Never again.”

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Posted 7 years ago

“Just had call from funeral directors. Bouquet for my fathers funeral tomorrow have arrived totally trashed, flowers headless. Needless to say, no way to contact the company at this short notice by phone...numbers on delivery note and Directory enquiries do not ring out What to totally worthless company. I would recommend everyone to go elsewhere.”

Serenata Flowers 1 star review on 7th March 2018

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Posted 7 years ago

“My order wasn't delivered and the only response I received was "delivery failed". I sent a message requesting why the delivery failed, since none was given. After 3 days I have still yet to receive a message explaining why the delivery failed. I guess they just wanted my money. I would NEVER advise anyone to use this service!!”

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Posted 7 years ago

“Disgraceful! Flat balloon and limp flowers soo disapponted!”

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Posted 7 years ago

“You can't cancel an order even if you try immediately”

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Posted 7 years ago

“Said they tried to deliver on Saturday but no one was in so posted a card. We was in all day and no card was posted. Contacting them was a nightmare as they have no telephone number it’s all done by email. Refused to cancel order and refund. Didn’t deliver again until Monday by which my mothers bday had been and gone and the flowers had wilted. Never ever again will I use this company!”

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Posted 7 years ago

“Horrendous. My sister is still waiting for her 50th birthday bouquet and balloon. Was supposed to be delivered on 3rd March. 5th March today and she's still waiting. Flowers will be dead and balloon deflated.If they EVER arrive!!! Would NEVER recommend. Worst experience from any online business ever.”

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Posted 7 years ago

“I sent my wife a dozen red roses for Valentines Day and they turned up in a box pretty much dead. My wife was so embarrassed she hid the flowers under her desk before any of her colleagues saw them. Not the sort of reaction i was hoping for!!!”

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Posted 7 years ago

“5 days later and still waiting for delivery. Have emailed Serenata to find out where my order is and was just provided with a tracking number to follow through Yodel! I'm sure brown dead flowers will be a great belated Birthday surprise for my Auntie!”

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Posted 7 years ago

“The petals were falling off stems. Realise weather bad and couldn’t deliver on time but they should have been replaced your company stinks not interested and certainly couldn’t care less”

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Posted 7 years ago

“ordered flowers for my brother's funeral, they arrived on the day of the funeral after the funeral service finished and not the day before as I was led to believe. What is the point of delivering funeral flowers after the funeral? So the flowers were sent back and the company are refusing to give me a full refund. I have found the whole experience very distressing at a very sad time. Would never recommend serenataflowers.com to anyone.”

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Posted 7 years ago

“I could have bought a bouquet from Tesco’s that contained more roses and were not already dying.”

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Posted 7 years ago

“ordered for a special borthday still not arrived so now 2 days late!!!!”

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Posted 7 years ago

“Absolutely awful experience. DO NOT ORDER FROM HERE!! My gift showed up a day late and with dead flowers, forcing me to go back and fourth with customer service for over a week showing them proof of late delivery, proof of dead flowers just for them to say "sorry we show it was delivered on time and the flowers look fine to us". It wasn't even just my word, I had an email from the concierge and photos of the flowers but they did not care, they were not going to refund me anyways. Still trying to get even some of my money back for this terrible experience. DO NOT ORDER FROM THIS SITE.”

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Posted 7 years ago

“purely the extreme weather delayed delivery but all was made well the following day. Great response given the conditions-----thank you so much--recipient delighted.”

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Posted 7 years ago

“I live in Australia and ordered flowers for my Aunts 83rd Birthday for 1st March and as far as I know they still have not been delivered. I paid £51.98 for the flowers. There has been zero communication from Serenata flowers until I emailed them - they advise the courier was unable to attempt delivery due to adverse weather conditions. I understand these things happen however I feel it would have been courteous and good customer service to have been advised of this by Serenata Flowers. I’ve yet to have any confirmation of delivery of the flowers or alternatively see a refund into my credit card. Very very disappointed with the lack of care and communication. Would hesitate to use them again.”

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Posted 7 years ago

“Serenata service was abysmal. I ordered flowers to be delivered on 1st March, they were not delivered and I was not told that they had not been delivered. The following day I asked what had happened and was told I had given them the wrong address. The address was entirely correct. When I asked what time they would be delivered on 2nd March I was told that Serenata didn't know because they organise delivery routes to best suit themselves. The flowers were eventually delivered pm 2nd March. I imagine they were not fresh ones. If I had wanted flowers delivered on Friday I would not have ordered them for Thursday. And my daughter spent the day thinking I had not bothered to acknowledge what was, in fact, a very special day for her. I will never use Serenata again.”

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Posted 7 years ago

“Absolute trash company. Missed my mothers birthday, didn't let me know despite the fact I had guaranteed delivery, refused refund or partial refund or cancellation. Currently involved in credit card dispute with them. AVOID and use interflora!”

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Posted 7 years ago

“Should have been delivered Thursday it is now Saturday and still not arrived!!!”

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Posted 7 years ago

“Flowers were half dead and the customer service once a complaint was made was awful.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews