Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son sent mothers day flowers, first time using Serenata, always picks most expensive, Masses of twigs and leaves, dry as a bone , a few roses (open) a couple of lilies and some fresias. The worst selection of mothers day flowers we have ever had. Will not use again”

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Posted 7 years ago

“the roses were open and losing petals. brown edge to every petal. Would not buy these from a garage forecourt”

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Posted 7 years ago

“These were ordered for Mother's Day and I was extremely disappointed with the display a lot of the flowers were dying and dropping and display was a mess, even the greenery was collapsing, I have bought better displays from a supermarket for less money.”

Serenata Flowers 1 star review on 13th March 2018

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Posted 7 years ago

“I ordered two sets of flowers for Mothers Day, both supposed guaranteed by courier for the same day. One was delivered promptly first thing in the morning (however a little squashed on delivery) the other is still to be delivered with no response to my enquiry two days later.”

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Posted 7 years ago

“The roses were all brown and dead when they were delivered”

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Posted 7 years ago

“The flowers were practically dead”

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Posted 7 years ago

“Charged me twice after I ordered the same product two days later after recieving email that my order had not gone through”

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Posted 7 years ago

“I used Serenata Flowers to send a mothers day gift. The flowers arrived a day late (after I had chased the failure to deliver) and on arrival they were dried and wilted. I'm not impressed.”

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Posted 7 years ago

“I had flowers delivered before Xmas that were just left on the doorstep and the driver didn't knock. After complaining I was told they would contact their courier to make sure this didn't happen again. I stupidly ordered again for mother's day and the exact same thing happened again. The surprise us kinda ruined when you have to ring and ask your mother "did anything arrive?" "Check outside". I will never use these again, and after seeing more comments of the same thing happening to others, advise people to use somebody else too! Shambles of a flower delivery service!”

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Posted 7 years ago

“Rubbish value for money and dried up flowers”

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Posted 7 years ago

“The flowers were delivered to a neighbour, when I collected them they looked nothing like the photo, only contained 20 stems, the flowers were all dead, shrivelled and droopy. I put them in a vase for my mum and they looked so crap I decided to throw them in the bin!!! Very disappointing and embarrassing Mother’s Day bouquet!!!”

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Posted 7 years ago

“Two dead flowers in bunch. Ordered balloon was not delivered . It was for mother’s day , very expensive did complain . Received email saying you needed photo of gift . It was for my 79 year old mother in law. She is unable to sent photo she does not have a computer , and we live a long way away. Have not heard back from them just the once, nothing since. Very disappointed.”

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Posted 7 years ago

“The flowers looked nothing like the picture. I was very disappointed.”

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Posted 7 years ago

“Well i havent recieved the flowers but yet on the checker it said they hav been delivered”

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Posted 7 years ago

“I ordered the Bali High bouquet for my mother, and when I saw it, I was bitterly disappointed. They came strewn in a cardboard box and some of the buds had come off and were scattered in the box. The bouquet was so small, my mother had to place them not in a vase, but in a 3 inch wide small storage jar. Also, the writing on the card was so small, my mother couldn't read it. I paid £30 for this, and now wish I had just gone to my local supermarket and paid £20 for a far superior bunch of flowers.”

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Posted 7 years ago

“I ordered flowers to be sent on mother's day paid extra for it and they didn't arrive till after mother's day”

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Posted 7 years ago

“Ordered a delivery for mothers day on the Wednesday before mothering Sunday for delivery on the Sunday...they didn't get delivered and the tracking did not work.”

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Posted 7 years ago

“small and poor selection of flowers, delivered with no instructions. I am very very disappointed as all my past orders have been excellent from you. What went wrong? If I don't get compensation or a free replacement I will not be using you again.”

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Posted 7 years ago

“The order I made did not go through and I did not recieve a confirmation email. I made a second order . Unfortunately there was a duplicate order . The company said this was my fault and would not cancel the duplicate order . Poor customer service . The delivery man said that he had multiple duplicate orders that day .”

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Posted 7 years ago

“The bouquet that was delivered on 10/03/2018 was totally substandard. I complained only to be Told without photographs the complaint could not be taken any further.I did explain that my mother whom the bouquet was for is 82yrs old and doesn’t have the ability to take pictures and forward them.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews