Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Ordered flowers for Easter Saturday as the website said it could deliver the following day. I had never used them before. I also left a note on the order to say "leave on doorstep if out". The delivery failed as nobody there - apparently it is at the courier's "discretion" as to whether they follow your instructions or not! I was then told it would be delivered 3 days later - but another failed delivery - apparently the recipient (my mother in law) "refused" the delivery. She knew nothing about it. Then I was told in error it was being delivered on day 4. I have not been given a refund, there was nobody to actually speak to other than via email, and I will never use this company again.”

Helpful Report

Posted 7 years ago

“Ordered flowers for next day Delivery, Finally arrived 4 days later. Why don't they publish their phone number? Order at your peril.”

Helpful Report

Posted 7 years ago

“The delivery arrived as expected but when my mum unwrapped her flowers two of the roses were very mouldy on the petals and had to be thrown away. We tried to send a complaint through the website but Serenata do not accept complaints without pictures to support and mum had already binned the flowers as they were prey bad before we knew a picture was required. Won't be ordering from them again.”

Helpful Report

Posted 7 years ago

“Birthday present for best friend, less than 24 hours flowers browning and wilting, Terrible.”

Serenata Flowers 1 star review on 1st April 2018

Helpful Report

Posted 7 years ago

“I was promised a delivery of the flowers on 31st March. The flowers did not arrive”

Helpful Report

Posted 7 years ago

“I ordered my flowers to be delivered For Saturday 31 March for a very ill lady. I’ve just rung her today 1 April and she has not received my flowers. How disappointed I am!”

Helpful Report

Posted 7 years ago

“The flowers never arrived and no one will explain why Will never ever use this company again”

Helpful Report

Posted 7 years ago

“This is the second time I have used this service. The first time was a great experience and got 5 stars and why I used this service again. This time, they failed to deliver the product on the day instructed, which was my parents 45th wedding anniversary. Apparently they 'forgot' to load it on to the van. I am hoping they will at least deliver it today or else I will be expecting a full refund”

Helpful Report

Posted 7 years ago

“Terrible experience. Flowers did not look fresh and the bouquet barely had any flowers despite spending £35! Will not be using this vendor again.”

Helpful Report

Posted 7 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

Helpful Report

Posted 7 years ago

“Delivery was left in completely the wrong place”

Helpful Report

Posted 7 years ago

“I ordered the petite floral sheath and when delivered, unlike the web page, they were wrapped in cellphone, like flowers you could buy from any florist. I was later told this is how they are delivered and it was up to the funeral home to remove the cellphone if required. Not helpful.”

Helpful Report

Posted 7 years ago

“This is my second or third order from Serenata, the first couple were great but the flowers supplied this time were poor. I raised this with them and explained that due to having them delivered to my elderly Gran I wanted to double check the issue before contacting Serenata to see what they could do. The flowers were delivered on Friday, but by Sunday they were wilted and in a very poor condition. Asked for a second opinion as I am not local to where they were delivered, got that Monday and submitted a complaint only be be told 'terms and conditions state you only have three days to lets us know' so there is nothing we are prepared to do. Pretty poor service for sure.”

Helpful Report

Posted 7 years ago

“I still haven't received the flowers that I had ordered.”

Helpful Report

Posted 8 years ago

“DO NOT USE. OUT AND OUT THEFT. FAIL TO DELIVER, THEN DO NOT REFUND. WORST CUSTOMER SERVICE EVER EXPERIENCED.”

Helpful Report

Posted 8 years ago

“No delivery, no refund. CON”

Helpful Report

Posted 8 years ago

“I didn’t receive them”

Helpful Report

Posted 8 years ago

“Paid for guaranteed Friday am delivery and still no delivery at 1730 Saturday.They state delivery is not their responsibility,they advertise guaranteed so they are responsible.Appalling service and attitude.”

Helpful Report

Posted 8 years ago

“ordered flowers for my wife delivery before noon on the 23 rd march, it is now 19.45 on the 24 march still no flowers. do I get a refund .?”

Helpful Report

Posted 8 years ago

“Not delivered on day and time requested in fact not delivered next day either. Wife still waiting. NOT HAPPY.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews