Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery arrived as expected but when my mum unwrapped her flowers two of the roses were very mouldy on the petals and had to be thrown away. We tried to send a complaint through the website but Serenata do not accept complaints without pictures to support and mum had already binned the flowers as they were prey bad before we knew a picture was required. Won't be ordering from them again.”

Helpful Report

Posted 8 years ago

“Birthday present for best friend, less than 24 hours flowers browning and wilting, Terrible.”

Serenata Flowers 1 star review on 1st April 2018

Helpful Report

Posted 8 years ago

“I was promised a delivery of the flowers on 31st March. The flowers did not arrive”

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Posted 8 years ago

“I ordered my flowers to be delivered For Saturday 31 March for a very ill lady. I’ve just rung her today 1 April and she has not received my flowers. How disappointed I am!”

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Posted 8 years ago

“The flowers never arrived and no one will explain why Will never ever use this company again”

Helpful Report

Posted 8 years ago

“This is the second time I have used this service. The first time was a great experience and got 5 stars and why I used this service again. This time, they failed to deliver the product on the day instructed, which was my parents 45th wedding anniversary. Apparently they 'forgot' to load it on to the van. I am hoping they will at least deliver it today or else I will be expecting a full refund”

Helpful Report

Posted 8 years ago

“Terrible experience. Flowers did not look fresh and the bouquet barely had any flowers despite spending £35! Will not be using this vendor again.”

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Posted 8 years ago

“I ordered two bouquets of flowers. I just have received the flowers. The bouquets are so small and do not look like on the website. Also the flowers are old and wilted. I am really disappointed. I was expecting something good. There's a Lidl just in front of my shop, i should have gone there. I would have found much better for the same price. First and last time i order on this website”

Helpful Report

Posted 8 years ago

“Delivery was left in completely the wrong place”

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Posted 8 years ago

“I ordered the petite floral sheath and when delivered, unlike the web page, they were wrapped in cellphone, like flowers you could buy from any florist. I was later told this is how they are delivered and it was up to the funeral home to remove the cellphone if required. Not helpful.”

Helpful Report

Posted 8 years ago

“This is my second or third order from Serenata, the first couple were great but the flowers supplied this time were poor. I raised this with them and explained that due to having them delivered to my elderly Gran I wanted to double check the issue before contacting Serenata to see what they could do. The flowers were delivered on Friday, but by Sunday they were wilted and in a very poor condition. Asked for a second opinion as I am not local to where they were delivered, got that Monday and submitted a complaint only be be told 'terms and conditions state you only have three days to lets us know' so there is nothing we are prepared to do. Pretty poor service for sure.”

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Posted 8 years ago

“I still haven't received the flowers that I had ordered.”

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Posted 8 years ago

“DO NOT USE. OUT AND OUT THEFT. FAIL TO DELIVER, THEN DO NOT REFUND. WORST CUSTOMER SERVICE EVER EXPERIENCED.”

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Posted 8 years ago

“No delivery, no refund. CON”

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Posted 8 years ago

“I didn’t receive them”

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Posted 8 years ago

“Paid for guaranteed Friday am delivery and still no delivery at 1730 Saturday.They state delivery is not their responsibility,they advertise guaranteed so they are responsible.Appalling service and attitude.”

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Posted 8 years ago

“ordered flowers for my wife delivery before noon on the 23 rd march, it is now 19.45 on the 24 march still no flowers. do I get a refund .?”

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Posted 8 years ago

“Not delivered on day and time requested in fact not delivered next day either. Wife still waiting. NOT HAPPY.”

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Posted 8 years ago

“This was a disaster - birthday flowers , deliver before noon - simply not delivered . My enquiries produced a promise to deliver ‘ tomorrow ‘ ( when nobody would be in ) . Don’t you understand your business is acutely time sensitive ? If you can’t do it at the right time , it is pointless .”

Helpful Report

Posted 8 years ago

“you promised delivery on the chosen day but not until after I had paid for my order did you inform me that you could not deliver it as promised and that you would deliver it the following day which failed as the recipitant was ,by then, not at home.It was a surprise for her 80th birthday as she has had serious health issues lately and as I myself have health issues, I could not visit her so this was to cheer her up as she loves flowers. HER BIRTHDAY HAS GONE NOW SO I AM EXTREMELY ANGRY AT THIS FIASCO.I hope I will get a full refund as all the problems came from you despite your guarantee that they would be delivered on the day chosen by me.NEVER HAVE I HAD ANY PROBLEMS WITH ANY OTHER FLORISTS IN THE PAST.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews