Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged way more than they should have. refused to amend or edit the order even after i had only placed it less than 2 minutes ago. horrendous customer service. no one will give you a clear or straight answer or actually try to resolve the issue. They kept giving a pre-written excuse as to why they are unable to do anything to resolve the issue with my order. I contacted them immediately after placing the order when i realised that there was an issue with the order and apparently, according to them in that space of 1 minute they had assigned the order and already processed it and it was on its way at 8pm when i placed the order..... therefore they refuse to amend or refund it. This is basically a scam! As good as fraud!. what a load of time wasters! Seriously, do not bother trying to order from them, just don't. i will forever avoid them and warn everyone. All they care about is taking your money, refuse to help or give you value for money either. So save your time and go to any other website because this one is as good as a scam. AVOID AVOID AVOID!!!”

Helpful Report

Posted 7 years ago

“I am absolutely livid that you would send my Mum a card with a printed message that says 'no message left by customer'. I specifically noted that these were mother's day flowers and I didn't even click an option to have a card with the flowers, why on earth would you send one with a message like that on Mother's day. You could've put a standard 'Happy Mother's Day' or even leave it blank! But instead you take the time to print a card with a horrible message like that. I'm appalled! I will never order flowers from you again”

Serenata Flowers 1 star review on 12th March 2018

Helpful Report

Posted 7 years ago

“While the delivery was on time, the condition of the flowers was totally unacceptable. The box must have been thrown about, as soon as it was opened, soil fell all over the floor. The plants were all over the place and damaged! Not impressed at all!”

Helpful Report

Posted 7 years ago

“Flowers were a massive let down. My mum had to send pics of the flowers becuase she knew i would have spent a fair amount and when she got them was very disappointed at how they looked. This is just one pic of the half dead roses. I paid £50 for a deluxe bunch. It was Tesco bargain bucket at vert best. I sent pictures to customer service and said I'd like a new bunch sent out who told me this is the standard that they were happy with. Disgusting and feel very let down.”

Helpful Report

Posted 7 years ago

“Flowers were ok but delivered late and courier did not ring bell/leave note or call subsequently flowers left outside overnight and when found were rain damaged”

Helpful Report

Posted 7 years ago

“Flowers contained one dead Lilly and three hanging on by thier stems and did not see the day out. Spoilt the whole presentation of the bouquet. Dissapointed purchased and perhaps more importantly dissspointed 84 year old mum.”

Helpful Report

Posted 7 years ago

“Shocking service - no delivery of flowers and unable to cancel order as it is 'assigned to production'. Its been assigned to production for 3 days! They admit they can't find a courier (2 days after they should have delivered), and now want me to wait for another 48 hours to re-deliver. Flowers were for Mothers Day so what is the point??? Just want to cancel and get a refund...... but not allowed to. This company stinks.”

Helpful Report

Posted 7 years ago

“I paid for the upgraded flowers, the grandissmo but the flowers looked like the standard. The flowers I got were already wilting and going brown on the edges. The gift I paid for was not present. When I complained they refunded the price of the gift but no mention about the state of the flowers!”

Helpful Report

Posted 7 years ago

“Terrible service and unreliable! flowers were not delivered for mothers day. I have requested a refund and now I am being ignored. Would not recommend.”

Helpful Report

Posted 7 years ago

“I wish I could review this no stars. Absolutely abysmal. Mother’s Day ruined, flowers arrived to my mother 200 miles away from me. I would’ve been better off going to the nearest supermarket and sending the flowers in the post. Would have looked a lot better than what my mum received from this place. £35 for a couple of opened flowers and the rest completely closed up - just green twigs. This would be fine if it was said in description that flowers wouldn’t be sent as opened full buds.... Super upset. Want my money back. Will happily return the flowers in the post if nescessary.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“My flowers never turned up. (They were meant to be delivered 5 days ago.) I’ve been lied to by customer service and now they are refusing to refund my money! Shocking. Will be lodging a complaint with my card company.”

Helpful Report

Posted 7 years ago

“The flowers were not fresh one of the roses was dehydrated already”

Helpful Report

Posted 7 years ago

“If you need to amend an order it seems it is almost impossible. Better to use a local flower shop to where you want to have the flowers delivered.”

Helpful Report

Posted 7 years ago

“Not recommended – tracking & service levels very variable. All I wanted was flowers on my mother’s 87th birthday. I ordered 2 days in advance, I got notified that they were “out for delivery”, then that the delivery had “failed”. Since my mother never leaves the retirement home, I found it odd that the delivery could “fail”. There’s no number to call for any time-sensitive queries, but I must admit their email responses are rapid (although entirely useless). The response was the delivery was delayed due to “adverse weather”. Weather in the south that day was “Partly sunny with a slight breeze” (this was 4 days after the snow in the UK). Not beach weather, but surely someone in a van could manage. I responded and was told they would “check with their courier” but to “be patient as this can take 24-48 hours”. Well, that kind of defeats the point of making sure flowers were delivered that day, so I asked for a refund, so I could make alternate arrangements with a local florist. The response was “we are unable to arrange a refund” as they were “delivering in line with their terms and conditions related to the adverse weather” (you know – the partly sunny and breezy bit). The responses got more ridiculous after that, but here’s the warning for those of you considering this company: While perhaps there was a backlog due to previous adverse weather, if they knew that they should have it posted clearly as a potential problem as they continued to take orders despite very little chance of making an on-time delivery. If you get caught with weather, traffic, etc., you’re probably out of luck. If there is a problem with your delivery, actually finding out what is going on is unlikely as there seems to be no real link between this company and the couriers they outsource delivery to. The dispatch times they reviewed with me were on completely different days compared to the dispatch emails I received. In addition, saying that they’ll find out “24-48 hours later” is absolutely useless. Anyway, sad to miss an 87th birthday; frustrated to have to be on emails and wasting time finding out what’s going on; annoyed that there was absolutely no refund, credit or recompense. I would stick with local services if I were you.”

Helpful Report

Posted 7 years ago

“I ordered a bouquet of flowers for my close friend's 50th birthday to be delivered on her actual birthday, and two days later she is still waiting! I will never use Serenata again, what shoddy poor service! I would never have booked with Serenata if I'd known they weren't going to deliver what they promised. My friend was so disappointed not to receive the flowers on her actual birthday.”

Helpful Report

Posted 7 years ago

“Due to the recipient having an emergency which meant they would be out of the country for a week, I tried to rearrange the date of delivery for my flowers/Cake etc but was told this could not be done; nor were they willing to change delivery address. This led to flowers/cake etc being left outside the recipients house & being completely destroyed! Complete waste of money, plus the “customer service” was simply standard emails! Won’t be using them again!”

Helpful Report

Posted 7 years ago

“These were funeral flowers. They arrived at the funeral directors in cellophane and looked like shop brought flowers. Very very disappointed”

Helpful Report

Posted 7 years ago

“Dreadful amateur bouquet delivered to my Mum for her birthday. £39.99 worth of chrysanthemums plus one dying rose. So disappointed will not use again.”

Helpful Report

Posted 7 years ago

“I accept that the weather impacted the delivery however the delivery was cancelled on three occasions despite the person receiving flowers from other suppliers over the period. Their communication was shocking. I only found out the flowers weren't delivered when I called the person to check she liked them. Nothing from Serenata to apologise for the delay or reschedule news. I advised them to cancel should they fail to deliver on the 3rd attempt as it was now over 5 days since the original delivery date. They advised I was unable to cancel as their T's and C's clearly stated delay's were acceptable if weather affected. Given that the weather warnings were removed a week ago and other deliveries were being made it was only fair I should have received a refund. I asked for a contact person to whom I could write a complaint and I am still waiting despite three requests. Obviously a company not particularly keen to receive feedback from their customers. I would avoid!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews