Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two bunches for two mums One bunch was upside down and damaged The other one wasn't delivered on Mothers day. Very poor service and would never sue again”

Helpful Report

Posted 8 years ago

“Ordered flowers in good time for Mother's Day, they were delivered badly damaged and in a very poor condition. The box was NOT padded to keep them in place during transit so when my mother received them, they were tipped upside down in the box and all over the place. Soil everywhere and the plants had separated.I was extremely upset as I live 400 miles away from my mother and this would have been a lovely surprise for my her. I emailed Serenata for a refund and re delivery, neither requests have been fulfilled -it has been 3 days and having sent a photo which clearly shows the flowers is a dire state, Serenata will not admit responsibility of lack of care taken when packaging the product to ensure the product arrives in a good condition. Extremely angry and frustrated. Certainly will not be ordering from this website again - I am still awaiting my refund.”

Helpful Report

Posted 8 years ago

“I ordered twilight deluxe bouquet for mother’s dsy. It was delivered with a card saying sender did not leave a message but in fact I had left a message for my mum. That’s just the start. I visited mum today and am absolutely horrified st the poor condition and quality of the flowers that were delivered. Mum trimmed and cared for the flowers as pet instruction card. However the roses are wilting and drooling and the size of the flower heads look much smaller than in your display pic. They look like a sorry scabby bunch of flowers from a petrol station. I showed mum the picture and the price £29.98 and she was shocked! I am looking for an immediate refund so that I can buy my mum some nice flowers. I look forward to hearing from you. Catherine Crawford”

Helpful Report

Posted 8 years ago

“orchid died after 6 days.It was a completion prize in the sun news paper.I contacted customer care who said as we hadn't complained in 3 days (as per terms and conditions,they couldn't do anything).It died on day 6,expect them to last more then 6 days,at £29 99p.terms and conditions also say,if your unhappy,contact them so I did,to be told nothing they could do.poor customer care to say the least.”

Helpful Report

Posted 8 years ago

“The flowers wernt received on the day they were suppose to be. The flowers recieved were a different colour than that ordered and after contacting them directly I was basically told that that's just the way it is, there was no communication to inform me that they wouldnt/ couldn't be delivered or that a substitution would be sent instead, considering I had spent £40 on flowers from this company for mothers day I am extremely disappointed and angry at their response, this company is highly unprofessional and conduct themselves in a Manor that is not acceptable - under no circumstances order from this company”

Helpful Report

Posted 8 years ago

“DO NOT BUY FROM THIS COMPANY. They failed to deliver on Mother's Day then refused to refund saying the weather was too bad to deliver. In the South of France that whole weekend the weather was great, no rain, light wind and sunny. What a terrible company. Awful.”

Helpful Report

Posted 8 years ago

“Both orders were very disappointing. Particularly the bouquet for my Mum, which were pretty much lifeless upon arrival. The bouquet for my partner lasted only two days. In regard to the cards that accompanied the flowers; frankly I could have produced better at home with my own laptop and printer. All in all a disappointing service considering the money spent in total and I wouldn't even award 1 star given the option.”

Helpful Report

Posted 8 years ago

“Ordered £50-worth of Mother's Day flowers 2 weeks in advance. Got a "Dispatched" email at 9am on Mother's Day saying they'd arrive between 11:23am and 12:23am. That was the end of correspondence, the flowers never arrived. Serenata have no phone number, just an email address which will give you a response in 48 hours. I Tweeted, I Facebooked, I emailed, to no avail. The next day I got a very unhelpful reply on Facebook, saying the delivery was attempted at 11:45am, but they couldn't find the house. I was not notified that a delivery was attempted and failed. Serenata had my mobile number, home number, and email address. If they'd told me at 11:45 that no flowers would ever arrive on Mother's Day, I could have bought some new ones in time. I've been trying to dispute this for 2 days now, attempting to get my money back. Serenata tell me that it's my fault, telling me I gave them an incorrect address. I gave them the full, correct address used successfully by Royal Mail, Amazon, DPD, Hermes, and the bloody UK government. No flowers delivered on a day chosen 2 weeks in advance, and no refund. No customer service number, no response via email. Facebook Messenger crew useless and indignant to their own failures. At 10pm on Mother's Day I ordered a much bigger and grander (and cheaper) bouquet from a local, independent florist. I gave them the same address I'd given Serenata. At 9:30am the NEXT MORNING, the flowers had arrived. Never rely on Serenata, they do not care, and they won't refund you if your flowers don't arrive. £50 down the corporate drain.”

Helpful Report

Posted 8 years ago

“They were sent to my mum on mother's day who's 300 miles away. She rang to say that 50% of the flowers were dead or brocken. The oasis was dry. Delivery driver left them on door step, did not knock as requested. Not a happy mother's day. After a nightmare complaining we finally had new flowers delivered yesterday, which were fine. Sorry but will never use Serenata flowers again.”

Helpful Report

Posted 8 years ago

“My son sent mothers day flowers, first time using Serenata, always picks most expensive, Masses of twigs and leaves, dry as a bone , a few roses (open) a couple of lilies and some fresias. The worst selection of mothers day flowers we have ever had. Will not use again”

Helpful Report

Posted 8 years ago

“the roses were open and losing petals. brown edge to every petal. Would not buy these from a garage forecourt”

Helpful Report

Posted 8 years ago

“These were ordered for Mother's Day and I was extremely disappointed with the display a lot of the flowers were dying and dropping and display was a mess, even the greenery was collapsing, I have bought better displays from a supermarket for less money.”

Serenata Flowers 1 star review on 13th March 2018

Helpful Report

Posted 8 years ago

“I ordered two sets of flowers for Mothers Day, both supposed guaranteed by courier for the same day. One was delivered promptly first thing in the morning (however a little squashed on delivery) the other is still to be delivered with no response to my enquiry two days later.”

Helpful Report

Posted 8 years ago

“The roses were all brown and dead when they were delivered”

Helpful Report

Posted 8 years ago

“The flowers were practically dead”

Helpful Report

Posted 8 years ago

“Charged me twice after I ordered the same product two days later after recieving email that my order had not gone through”

Helpful Report

Posted 8 years ago

“I used Serenata Flowers to send a mothers day gift. The flowers arrived a day late (after I had chased the failure to deliver) and on arrival they were dried and wilted. I'm not impressed.”

Helpful Report

Posted 8 years ago

“I had flowers delivered before Xmas that were just left on the doorstep and the driver didn't knock. After complaining I was told they would contact their courier to make sure this didn't happen again. I stupidly ordered again for mother's day and the exact same thing happened again. The surprise us kinda ruined when you have to ring and ask your mother "did anything arrive?" "Check outside". I will never use these again, and after seeing more comments of the same thing happening to others, advise people to use somebody else too! Shambles of a flower delivery service!”

Helpful Report

Posted 8 years ago

“Rubbish value for money and dried up flowers”

Helpful Report

Posted 8 years ago

“The flowers were delivered to a neighbour, when I collected them they looked nothing like the photo, only contained 20 stems, the flowers were all dead, shrivelled and droopy. I put them in a vase for my mum and they looked so crap I decided to throw them in the bin!!! Very disappointing and embarrassing Mother’s Day bouquet!!!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews