Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Valentine’s Day when my wife got home they had apparently left them under my car with car a ballon and was not there when I looked instead of leaving with a neighbour when I contacted them they said under investigation and not heard anything else or offered any compassion do not use!”

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Posted 7 years ago

“No flowers delivered No special note delivered No one to speak to Very uncaring company Only good at taking your money”

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Posted 7 years ago

“Easy ordering process and flowers arrived on time to their destination, however upon receiving the Valentine’s Day flowers, my girlfriend open the box to discover that half the roses had already perished and even the roses that hadn’t were already discoloured and dying. Not what I was expecting after what I’d paid. Will not be using again. Disappointing”

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Posted 7 years ago

“HIDEOUS, MENDACIOUS, OBSCURANTIST, ABYSMAL FRAUDSTERS. KEEP WELL AWAY.”

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Posted 7 years ago

“Absolute joke! Failed to deliver on valentine's day, failed to deliver to new address on 15th Feb. On 16th they tell me (via email as they don't use the phone) That delivery has failed and that they reserve the right to keep 100% (£49.99), or pay 50% for them to try again. This is a company to be avoided!!!!”

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Posted 7 years ago

“Cant really review the company as my order was never received so i can only review on my experience. Had i have known they used yodel as a carrier i would have avoided like the plague. Needless to say they didn't disappoint. Not only did they not deliver but after being send my delivery co-ordinates from Serenata i found that it had been delivered far away for the actual delivery address. Serenata's customer service needs vast improvement. Asked as to why they do not have a phone number to contact them directly i was told they were an ecommerce company thus everything needed dealing with over the internet....what ever happened to the personal touch? they also have no direct email. so every time you reply to there vague responses (some of which are that vague they actually completely avoid the question you are asking) you have to open a new ticket only to be greeted by a completely different customer service member. This was my first and definitely my last experience with these guys. Cheap for a reason....”

Helpful Report

Posted 7 years ago

“Had my Valentines order cancelled at 3.25pm on the 14th Feb. I know I had ordered last minute however waiting until 3.25pm to tell me my order was cancelled by email was not the best. It was a quiet night Valentines night in my house.”

Helpful Report

Posted 7 years ago

“Where to start, arranged Valentines flowers to be delivered to my wife’s work. The courier apparently attempted delivery, although nobody at my wife’s work saw an attempted delivery. Contacted to ask for refund due to non delivery only to be told that re-delivery would be attempted following day. Demanded refund when 2nd delivery also failed only to be told a 3rd delivery would be attempted on the 16th. Surprisingly this failed also. Finally got a refund when I threw toys out of cot. DO NOT USE THIS COMPANY, they are unreliable and a nightmare to contact.”

Helpful Report

Posted 7 years ago

“As it was Valentine’s Day I would expect the flowers to be deliveried In a nice package but they where delivered in a closed box. First and last time will use you guys.”

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Posted 7 years ago

“Flowers were damaged.One head was hanging off and feeder bag was damaged.They were packaged in a cardboard box and had the appearance of flowers bought from a garage.”

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Posted 7 years ago

“I placed an order for flowers to be delivered to my home on Valentine’s Day for the Mrs. The instructions said to leave with next door if no answer, as it happened the Mrs wasn’t in and when I arrived home I found a sodden box of flowers left on my door step! And then to top it off out of the 12 roses that I ordered, 3 of them where rotten and bug eaten.”

Helpful Report

Posted 7 years ago

“Delivered a day late poor communication to customer . I had to chase and tracking button a waist of time as not updated till end of day . Will not use again.”

Helpful Report

Posted 7 years ago

“Terrible service and an even worse customer service..will not be using again.”

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Posted 7 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

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Posted 7 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

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Posted 7 years ago

“Ordered roses for valentines they were all wilted and dead. I got a refund but they did not even send a new bunch as a way of apology,they ruined my Valentine’s Day. You’ve lost a regular customer too”

Serenata Flowers 1 star review on 16th February 2018

Helpful Report

Posted 7 years ago

“I ordered my flowers on Tuesday for Valentine's Day and I still am yet to revive them 3 days later!!! Got passed around the staff on different days all giving me the same answer to where my flowers are and none of them could tell me where they were.”

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Posted 7 years ago

“hidden behind the bins with no card left for details of were they were flowers were not the best ether similar to garage ones you know the last bunch that look like they have been droped a few times and there about a month”

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Posted 7 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

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Posted 7 years ago

“STAY CLEAR!! If there were minus stars, I would of used them... I thought it would be a good idea to use this company to send a bouquet of Roses on Valentines day, how badly was I mistaken... As the location of the delivery was in Scotland, I was very aware that next day delivery was impossible, and that it would take 2 days. I placed the order on the 12th of February expecting the delivery to happen on the 14th. It had now approached 9.30pm and still no delivery. I emailed them voicing my concern. I received an email this morning stating that they would not be delivering the Roses and I wasn't entitled to a refund. Now in my eyes this is theft! When I highlighted this to them, and with a mention of "trading standards" they were very quick to change their tune. I should receive my refund in 5 days, but a girl has lost out on a bouquet of Roses on Valentines day...”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews