Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service and an even worse customer service..will not be using again.”

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Posted 8 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

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Posted 8 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

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Posted 8 years ago

“Ordered roses for valentines they were all wilted and dead. I got a refund but they did not even send a new bunch as a way of apology,they ruined my Valentine’s Day. You’ve lost a regular customer too”

Serenata Flowers 1 star review on 16th February 2018

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Posted 8 years ago

“I ordered my flowers on Tuesday for Valentine's Day and I still am yet to revive them 3 days later!!! Got passed around the staff on different days all giving me the same answer to where my flowers are and none of them could tell me where they were.”

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Posted 8 years ago

“hidden behind the bins with no card left for details of were they were flowers were not the best ether similar to garage ones you know the last bunch that look like they have been droped a few times and there about a month”

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Posted 8 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

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Posted 8 years ago

“STAY CLEAR!! If there were minus stars, I would of used them... I thought it would be a good idea to use this company to send a bouquet of Roses on Valentines day, how badly was I mistaken... As the location of the delivery was in Scotland, I was very aware that next day delivery was impossible, and that it would take 2 days. I placed the order on the 12th of February expecting the delivery to happen on the 14th. It had now approached 9.30pm and still no delivery. I emailed them voicing my concern. I received an email this morning stating that they would not be delivering the Roses and I wasn't entitled to a refund. Now in my eyes this is theft! When I highlighted this to them, and with a mention of "trading standards" they were very quick to change their tune. I should receive my refund in 5 days, but a girl has lost out on a bouquet of Roses on Valentines day...”

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Posted 8 years ago

“The flowers haven't lasted more than 2 days. I am disgusted with your service”

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Posted 8 years ago

“My delivery still has not been delivered as yet”

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Posted 8 years ago

“I ordered same day delivery flowers and received an email later that afternoon to say that my order could not be fulfilled as no local florist could be found to deliver. These flowers carried an important message and it was now far too late for me to find an alternative . Extremely disappointing.”

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Posted 8 years ago

“ST VALENTINES FAILED - Cause of Serenata Flowers, amazing delivery thank you for accepting my order and my payment and FAILING DELIVERY on St Valentines!! Why you just people say that you are not able to make the delivery and you destroy peoples celebrations?”

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Posted 8 years ago

“Ruined my Valentine's day! What a joke. Who the hell wants flowers delivered at 9am! She must think I am a joke not getting her anything on Valentine's day! She finished work at 5pm! I will be demanding a refund”

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Posted 8 years ago

“You only sent nine red roses when I ordered a dozen.”

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Posted 8 years ago

“Delivery wasn’t delivered in full. Flowers looked half dead. Poor quality, very disappointed. Not value for money.”

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Posted 8 years ago

“Unfortunately I needed to change the delivery date, and was told this was impossible. You said I could give an alternative address, but then couldn't guarantee that address, and lo and behold the flowers were delivered to an empty house at the original address. Your customer service is terrible. Five times I asked the same question which was never satisfactory answered. Very disappointed in your company, and will never use you again.”

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Posted 8 years ago

“They emailed me saying the flowers were successfully delivered, however I never received them. Now, I’m trying to track my order a day before valentines. I ordered a week early just so I can avoid this situation. What makes it worse is their customer service. They don’t provide a phone number to call them on. They make you type it on their website and even if you want to respond to an email their customer service sent, you ONLY can if you go back on their website and redo the whole thing again. It’s so annoying. Apparently it takes them 1-2 days just to talk to the delivery courier, so I’m anticipating that it will at least take a week to resolve this issue. I highly DO NOT RECOMMEND this company. They are very unprofessional and unwilling to help you.”

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Posted 8 years ago

“I ordered flowers & paid for them, for my mums 80th birthday a week before the date, then the day before I was informed by email {which was not read until the day of the birthday} that the flowers were out of stock and would be delivered 2 days later. I am totally not satisfied with your service which ruined my gift to my mum for her birthday. I have since cancelled the order & am awaiting a refund which as of present has not been done. I will not be using Serenata flowers again.”

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Posted 8 years ago

“There was complete stuff up on delivery. The flowers I ordered from New Zealand for the anniversary of my sister's husband passing simply did not arrive. Very disappointing after all the email hype that Serenata send saying they are on their way and then they have been delivered. No they hadn't! No reason was given to why. No compensation for the stuff up was given. All the right things are said but this is not backed up by action. Also correspondence to your emails responding to my complaint do not allow a direct response but you have to go through loops to reply. Five days later another lot of flowers have arrived but this is simply not good enough. I have since found out that another sister has had trouble with Serenata so sorry I will not be using you again or recommending you to anyone including my local florist here in New Zealand. I would suggest that you also stop sending messages to my Facebook page as each one will be responded to with a negative comment and share.”

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Posted 8 years ago

“Extremely poor company and service - avoid at all costs. Normally I use Interflora, as they are very reliable but they didn't have any slots available on this particular day. So, I ordered some flowers through Serenata for my Fiancee's birthday well in advance, as I was going to be away on business for her actual birthday. I paid extra for delivery before noon. On the day, it passed noon and it was still showing on the tracking as "at local depot". I contacted the company and they said that the courier had tried to deliver to the address but the delivery was not possible and they would reattempt the next day. After a lot of to-ing and fro-ing and excuses from them, I finally gave up, told them to cancel it and give me a refund. I went and spent a lot of money on sameday flowers which arrived no hassle (surprise surprise!). The next day, I had an email saying it had been delivered but when I rang my Fiancee, she said they hadn't. Took a lot of arguing to get a refund, absolutely shocking service! I genuinely don't know how they are still in business!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews