Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start, arranged Valentines flowers to be delivered to my wife’s work. The courier apparently attempted delivery, although nobody at my wife’s work saw an attempted delivery. Contacted to ask for refund due to non delivery only to be told that re-delivery would be attempted following day. Demanded refund when 2nd delivery also failed only to be told a 3rd delivery would be attempted on the 16th. Surprisingly this failed also. Finally got a refund when I threw toys out of cot. DO NOT USE THIS COMPANY, they are unreliable and a nightmare to contact.”

Helpful Report

Posted 8 years ago

“As it was Valentine’s Day I would expect the flowers to be deliveried In a nice package but they where delivered in a closed box. First and last time will use you guys.”

Helpful Report

Posted 8 years ago

“Flowers were damaged.One head was hanging off and feeder bag was damaged.They were packaged in a cardboard box and had the appearance of flowers bought from a garage.”

Helpful Report

Posted 8 years ago

“I placed an order for flowers to be delivered to my home on Valentine’s Day for the Mrs. The instructions said to leave with next door if no answer, as it happened the Mrs wasn’t in and when I arrived home I found a sodden box of flowers left on my door step! And then to top it off out of the 12 roses that I ordered, 3 of them where rotten and bug eaten.”

Helpful Report

Posted 8 years ago

“Delivered a day late poor communication to customer . I had to chase and tracking button a waist of time as not updated till end of day . Will not use again.”

Helpful Report

Posted 8 years ago

“Terrible service and an even worse customer service..will not be using again.”

Helpful Report

Posted 8 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

Helpful Report

Posted 8 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

Helpful Report

Posted 8 years ago

“Ordered roses for valentines they were all wilted and dead. I got a refund but they did not even send a new bunch as a way of apology,they ruined my Valentine’s Day. You’ve lost a regular customer too”

Serenata Flowers 1 star review on 16th February 2018

Helpful Report

Posted 8 years ago

“I ordered my flowers on Tuesday for Valentine's Day and I still am yet to revive them 3 days later!!! Got passed around the staff on different days all giving me the same answer to where my flowers are and none of them could tell me where they were.”

Helpful Report

Posted 8 years ago

“hidden behind the bins with no card left for details of were they were flowers were not the best ether similar to garage ones you know the last bunch that look like they have been droped a few times and there about a month”

Helpful Report

Posted 8 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

Helpful Report

Posted 8 years ago

“STAY CLEAR!! If there were minus stars, I would of used them... I thought it would be a good idea to use this company to send a bouquet of Roses on Valentines day, how badly was I mistaken... As the location of the delivery was in Scotland, I was very aware that next day delivery was impossible, and that it would take 2 days. I placed the order on the 12th of February expecting the delivery to happen on the 14th. It had now approached 9.30pm and still no delivery. I emailed them voicing my concern. I received an email this morning stating that they would not be delivering the Roses and I wasn't entitled to a refund. Now in my eyes this is theft! When I highlighted this to them, and with a mention of "trading standards" they were very quick to change their tune. I should receive my refund in 5 days, but a girl has lost out on a bouquet of Roses on Valentines day...”

Helpful Report

Posted 8 years ago

“The flowers haven't lasted more than 2 days. I am disgusted with your service”

Helpful Report

Posted 8 years ago

“My delivery still has not been delivered as yet”

Helpful Report

Posted 8 years ago

“I ordered same day delivery flowers and received an email later that afternoon to say that my order could not be fulfilled as no local florist could be found to deliver. These flowers carried an important message and it was now far too late for me to find an alternative . Extremely disappointing.”

Helpful Report

Posted 8 years ago

“ST VALENTINES FAILED - Cause of Serenata Flowers, amazing delivery thank you for accepting my order and my payment and FAILING DELIVERY on St Valentines!! Why you just people say that you are not able to make the delivery and you destroy peoples celebrations?”

Helpful Report

Posted 8 years ago

“Ruined my Valentine's day! What a joke. Who the hell wants flowers delivered at 9am! She must think I am a joke not getting her anything on Valentine's day! She finished work at 5pm! I will be demanding a refund”

Helpful Report

Posted 8 years ago

“You only sent nine red roses when I ordered a dozen.”

Helpful Report

Posted 8 years ago

“Delivery wasn’t delivered in full. Flowers looked half dead. Poor quality, very disappointed. Not value for money.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews