Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers much smaller than described. Very disappointed”

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Posted 7 years ago

“Ordered an arrangement to arrive the day before an early funeral. They were sloppily tied and the petals turning brown. I would have done better to have bought a bunch from Lidl and arranged them myself. Won’t be using Serenata again. When I complained, they asked for photos - who gets a camera out at a funeral? Really bad taste!”

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Posted 7 years ago

“Atrocious won't be buying here again”

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Posted 7 years ago

“You included a sorry for your loss card that I didn't order and charge me for it. The flowers were for a friend whose Mother is sick and they caused her huge distress”

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Posted 7 years ago

“Courier did not ring my friends bell, she lives in a flat on the 3rd floor, they did not even go up there, just dumped the flowers in the main downstairs porch. I had to spoil the surprise and ask my friend to look around the building to see where they were. This was supposed to be a gesture to cheer my friend up as she has had a bad couple of weeks, and thanks to your couriers it was completely ruined. Also the flowers could have been stolen. Very bad servce”

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Posted 7 years ago

“Paid for flowers to be delivered and when they didn’t arrive I emailed only to be told they’d sent an email (I never received) saying they couldn’t find a local supplier to deliver them. I missed a very special occasion.”

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Posted 7 years ago

“No delivery.you can talk with no body .no body help you”

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Posted 7 years ago

“I paid extra and purchased the largest bouquet. However, the number of stems wasn’t worth the extra value. Also, the packing was similar to low end supermarket flowers. Unfortunately, I can’t recommend based on this.”

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Posted 7 years ago

“Unfortunately my flowers for a funeral were not delivered on time. I ordered for a Sat a pre Noon, for a funeral on the Monday morning. I specifically stated where to leave them as most funeral homes are not open at weekends (and the funeral home was expecting a drop to their back door). The first I knew was the funeral home letting me know on the Monday morning that they had not been delivered. Then to try to find a number to call Serenata, and there is no contact tel on their website ! Only a website form. How frustrating that when you need to contact them urgently there is no number. Anyway seeing other reviews on trust pilot, it looks like Serenata has a problem delivering flowers on time for funerals. They did respond to my angry email within the hour with a refund, and also chauffeured the flowers to the funeral home. With the funeral at 11:30 am, they just made it in the end. The things is, if the funeral was earlier they wouldn't have made it. And if I hadn't have contacted them, they definitely would not have made it either. Such a shame because they were nice flowers. And a stress you don't need on such a horrible day.”

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Posted 7 years ago

“100% will NEVER EVER use again. Email told me guarteneed delivery to a hotel in Northern Ireland to find out late in the evening that the day they were meant to be delivered that they won't be. Destroyed a present I was sending to a couple for their 1st anniversary. Advised to give an alternative address which I did and guess where the flowers ended up, at the hotel that they were staying in for 1 night only. Paid £38 for flowers now to sit in a hotel that for no one. Disgusting service. Will be telling anyone that asks me about this never to use. Never see my money again and now have to spend more money trying to get them a present. Totally useless.”

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Posted 7 years ago

“Flowers lasted only one week! I could have bought a lovely large bunch for half price from M&S and they would have lasted twice as long - very disappointed”

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Posted 7 years ago

“no delivery, no feedback”

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Posted 7 years ago

“Not at all like the picture!”

Serenata Flowers 1 star review on 28th January 2018

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Posted 7 years ago

“Flowers ordered on to arrive on a Thursday for a friend coming out of hospital still weren't delivered by Saturday night. Very disappointing.”

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Posted 7 years ago

“Not on time a day later and the flowers looked old complain service really had never use again”

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Posted 7 years ago

“Worst bouquet of flowers I've ever seen. The bouquet was delivered in a cardboard box which is not very eye catching presentation wise when you answer the door. When the box was opened and the bouquet was taken out, some of the heads immediately fell off of the flowers and the flowers that still had their heads looked dry, eg the outermost petals on the roses were already brown. Over the next 48 hours the rest of the flowers dried up and lost their heads. I noticed as soon as I put them in a vase that they already smelt old, the same smell that I get from supermarket flowers after I've had them for about 7-10 days. These flowers smelt like that immediately. I had to throw them away on the third day. I bought a lovely fresh bouquet from Tesco to replace them. The Tesco bouquet cost £3.50.”

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Posted 7 years ago

“I never received my order and sent a email to ask what has happened. My tracking number said delivered on Friday but the department never received the flowers and the money has been taken out of my bank and still no flowers. Not happy! Disappointed”

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Posted 7 years ago

“Failed same day delivery of £40+ bouquet no notice given so I had to chase, a day later...email another day later reply due to “unavailability in the local area with our partner florist” Offer of upgrade and next available delivery ...unidentified when. Or full cancel and refund email arrived at 09:44 and I couldn’t access the account as it wouldn’t accept the verification code and resent repeatedly. Finally able to access via two separate devices to find I was unable to cancel... basically the time frame for cancelling had closed. Bearing in mind no time frame was advised in the cancellation offer email! Looks like the order is due for delivery tomorrow! I have emailed them to request cancellation and refund. The event will be four days late and it’s unacceptable. I’m very disappointed. Having previously and successfully used them, I hope they value customers enough to do the decent thing.....”

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Posted 7 years ago

“Everything up to the point of delivery was spot on. Went downhill after that. I tried to track my order - this system did not work. Next day I was advised delivery attempt was refused. I knew this to be a lie. It transpired that delivery attempt was to the wrong address. This was not noticed until I had to repeat address - same as one given on original order I was offered a an upgrade of a more expensive order but seeing as I'd ordered a birthday cake at the same time I couldn't see the point so demanded my payment be returned, which I was told would happen in a few days. I do not recommend this supplier and would not use again. I am so disappointed and now have to explain to my cousin that I was not ignoring her special 70th birthday.”

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Posted 7 years ago

“Flowers arrived in poor condition and died two days after arrival.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews