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Serenata Flowers Reviews

3.4 Rating 5,977 Reviews
56 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,977 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 19th February 2025
Anonymous
Serenata Flowers 1 star review on 28th December 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 5th November 2024
Alex
662
Anonymous
Anonymous  // 01/01/2019
I read the negative reviews but still trusted them I ordered same day flowers at approx 5am in the morning. They were NOT delivered and I am currently wait to receive a refund to my bank account
Helpful Report
Posted 7 years ago
The flowers were meant to be delivered on 27th but they never arrived. I don't know who they were delivered to or who received them as Alice was not in on the 28th so i don't know where they went. As of now, no idea what happened and i am so angry and will never recommend your service to anyone. I will be asking for a refund because service that was advertised is not what you do!!!!
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Posted 7 years ago
DO NOT USE THIS COMPANY As others have said..I will choose a UK based company next time.. I tried to amend my order & delay it... more than 24 hrs before delivery. They gave me details about my trying to amend less than than I knew to be false.. I was in time.. & the web page allowed it ... But by the time my request was picked up...they said too late.. Crazy when a simple email or phone call could have delayed my flowers. It was the biggest bunch available so about £40 !! They were left on a doorstep!! At an empty house..If the bouquet was made up more than 24 hrs beforehand . ..no wonder they arrive half dead.. My family will arrive home tomorrow with DEAD flowers on their doorstep!!! Thanks Serenata....cost me this amount to go in the bin.!! Disappointed doesn't
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Posted 7 years ago
Completely different flowers arrived, completely different wrapping, ordered deluxe for over £60 and the flowers arrived were a lot smaller bunch. No help at all when complained, very unsympathetic with the needs of the buyer. Yes some flowers can change due to seasons but whole order was different and they fob you off with their ‘terms & conditions’ well where’s the loyalty to their customers? Will not buy from these again. Truely disappointed customer.
Serenata Flowers 1 star review on 29th December 2017 Serenata Flowers 1 star review on 29th December 2017
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Posted 7 years ago
Very disappointed flowers ordered were not delivered as ordered
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Posted 7 years ago
Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.
Helpful Report
Posted 7 years ago
Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.
Helpful Report
Posted 7 years ago
Delivery fine flowers looked after well but all dead within four days very poor flowers from other company I usually use last a good three weeks sometimes longer
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Posted 7 years ago
Terrible service. Flowers never delivered.
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Posted 7 years ago
Flowers delivered to the wrong address and the flowers themselves were well past their sell-by date. The only good comment I can make is that they immediately agreed to refund the cost.
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Posted 7 years ago
A reply to my previous emails would be greatly appreciated. I would like to know the name of the Courier service that you used. bjs
Helpful Report
Posted 7 years ago
Recipient wasn't in when delivery was made. No card put through door and no sign of flowers!!
Helpful Report
Posted 7 years ago
The courier delivered our flowers to the incorrect address. Although customer service were very speedy in responding to my emails they did not offer to send another bunch and they did not offer a refund; I was told that the courier company would need to interview the driver. When I asked for a refund I was told that this would be okay. I am waiting to see if this appears in my account over the next few days.
Helpful Report
Posted 7 years ago
My mum (who was the flowers recipient) was unfortunately taken into hospital 2 days before delivery. I contacted you to change the delivery address but you couldn't change it. Seems bizarre that you can deliver flowers on any same day but you cant change an order 2 days earlier? ?? The flowers were left at the complex door however i got an email from you saying they had been delivered to her flat. Luckily someone honest delivered them to her front door. Not a good service. Don't expect me to use you again.
Helpful Report
Posted 7 years ago
Ordered flowers for Christmas got email saying tried to deliver which was lies as I was in all day so contacted them and they said sorry ur parcel was damaged in transit total liability of a company so no flowers for family on Christmas shocking company 0/10 would never use again avoid like the plague
Helpful Report
Posted 7 years ago
I suggest that you read your inbox before sending this mail. My opinion is that your service is dreadful. bjs
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Posted 7 years ago
The wrong number was on the address.Even though I noticed it immediately it proved impossible to change and the flowers went to the wrong address.
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Posted 7 years ago
THESE FLOWERS WERE NOT DELIVERED. THE COPLOW IS A VERY LARGE HOUSE, WITH TWO GATE HOUSES, STAFF COTTAGES AND THE MAIN HOUSE WHICH IS A VERY LARGE 12-15 MILLION POUND MANSION.. THERE IS A SECURITY GATE, WHICH IS UNMISSABLE WITH A TWO WAY SPEAKER CONNECTION. IT RECORDS ANY ATTEMPT TO USE IT. . I WENT THERE FOR DINNER YESTERDAY EVENING, EXPECTING A WARM WELCOME AND THANKS FOR MY CHRISTMAS GIFT OF A LOVELY BOUQUET OF FLOWERS. CAN YOU IMAGINE MY EMBARRISSMENT WHEN THEY HAD NOT BEEN DELIVERED. I am extremely angry. Bryan J Simpson
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Posted 7 years ago
I've used these before with no issue but after this I will never use them again. I'll go to Interflora instead. I ordered flowers over a week ago for delivery to elderly aunt on Saturday 23rd with special delivery instructions stating 'be patient'. Email said delivered but my Aunt said she hasn't had them. Because you can't phone Serenata Flowers, email only which is convenient for them, I filled on the customer service form. No one got back to me till next day 24th. Was told delivery driver left them outside door. I explained the delivery instructions stated to be patient but driver obviously hadn't bothered to wait. She lives in a cul-de-sac in a respectable area so the parcel would still have been there. I asked for another delivery that day but they refused saying they have to do an investigation first! I asked what I was supposed to give my aunt for Christmas instead, only to be told they wouldn't do anything till the new year. It's disgusting that I now am unable to get anything in time and despite adding my phone number to the customer service form they couldn't even be bothered to call me. Cowards! Hope they're proud of the fact they've ruined part of our Christmas.
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Posted 7 years ago
Flowers never came within delivery time also were not received by my friend. Been going backwards and forwards trying to amend my order. Refusing to give any kind of refund or accept responsibility. Spent £40+ on flowers that never came and still trying to get a refund. Not happy, will never order from you again and will be telling people about the service and to avoid using you.
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Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,977 reviews