Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely different flowers arrived, completely different wrapping, ordered deluxe for over £60 and the flowers arrived were a lot smaller bunch. No help at all when complained, very unsympathetic with the needs of the buyer. Yes some flowers can change due to seasons but whole order was different and they fob you off with their ‘terms & conditions’ well where’s the loyalty to their customers? Will not buy from these again. Truely disappointed customer.”

Serenata Flowers 1 star review on 29th December 2017

Helpful Report

Posted 8 years ago

“Very disappointed flowers ordered were not delivered as ordered”

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Posted 8 years ago

“Total lack of service or interest when flowers left at wrong address despite have the correct name and address and having my name, the name of the person to whom they were intended and two of my phone numbers, landline and mobile.”

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Posted 8 years ago

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Posted 8 years ago

“Delivery fine flowers looked after well but all dead within four days very poor flowers from other company I usually use last a good three weeks sometimes longer”

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Posted 8 years ago

“Terrible service. Flowers never delivered.”

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Posted 8 years ago

“Flowers delivered to the wrong address and the flowers themselves were well past their sell-by date. The only good comment I can make is that they immediately agreed to refund the cost.”

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Posted 8 years ago

“A reply to my previous emails would be greatly appreciated. I would like to know the name of the Courier service that you used. bjs”

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Posted 8 years ago

“Recipient wasn't in when delivery was made. No card put through door and no sign of flowers!!”

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Posted 8 years ago

“The courier delivered our flowers to the incorrect address. Although customer service were very speedy in responding to my emails they did not offer to send another bunch and they did not offer a refund; I was told that the courier company would need to interview the driver. When I asked for a refund I was told that this would be okay. I am waiting to see if this appears in my account over the next few days.”

Helpful Report

Posted 8 years ago

“My mum (who was the flowers recipient) was unfortunately taken into hospital 2 days before delivery. I contacted you to change the delivery address but you couldn't change it. Seems bizarre that you can deliver flowers on any same day but you cant change an order 2 days earlier? ?? The flowers were left at the complex door however i got an email from you saying they had been delivered to her flat. Luckily someone honest delivered them to her front door. Not a good service. Don't expect me to use you again.”

Helpful Report

Posted 8 years ago

“Ordered flowers for Christmas got email saying tried to deliver which was lies as I was in all day so contacted them and they said sorry ur parcel was damaged in transit total liability of a company so no flowers for family on Christmas shocking company 0/10 would never use again avoid like the plague”

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Posted 8 years ago

“I suggest that you read your inbox before sending this mail. My opinion is that your service is dreadful. bjs”

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Posted 8 years ago

“The wrong number was on the address.Even though I noticed it immediately it proved impossible to change and the flowers went to the wrong address.”

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Posted 8 years ago

“THESE FLOWERS WERE NOT DELIVERED. THE COPLOW IS A VERY LARGE HOUSE, WITH TWO GATE HOUSES, STAFF COTTAGES AND THE MAIN HOUSE WHICH IS A VERY LARGE 12-15 MILLION POUND MANSION.. THERE IS A SECURITY GATE, WHICH IS UNMISSABLE WITH A TWO WAY SPEAKER CONNECTION. IT RECORDS ANY ATTEMPT TO USE IT. . I WENT THERE FOR DINNER YESTERDAY EVENING, EXPECTING A WARM WELCOME AND THANKS FOR MY CHRISTMAS GIFT OF A LOVELY BOUQUET OF FLOWERS. CAN YOU IMAGINE MY EMBARRISSMENT WHEN THEY HAD NOT BEEN DELIVERED. I am extremely angry. Bryan J Simpson”

Helpful Report

Posted 8 years ago

“I've used these before with no issue but after this I will never use them again. I'll go to Interflora instead. I ordered flowers over a week ago for delivery to elderly aunt on Saturday 23rd with special delivery instructions stating 'be patient'. Email said delivered but my Aunt said she hasn't had them. Because you can't phone Serenata Flowers, email only which is convenient for them, I filled on the customer service form. No one got back to me till next day 24th. Was told delivery driver left them outside door. I explained the delivery instructions stated to be patient but driver obviously hadn't bothered to wait. She lives in a cul-de-sac in a respectable area so the parcel would still have been there. I asked for another delivery that day but they refused saying they have to do an investigation first! I asked what I was supposed to give my aunt for Christmas instead, only to be told they wouldn't do anything till the new year. It's disgusting that I now am unable to get anything in time and despite adding my phone number to the customer service form they couldn't even be bothered to call me. Cowards! Hope they're proud of the fact they've ruined part of our Christmas.”

Helpful Report

Posted 8 years ago

“Flowers never came within delivery time also were not received by my friend. Been going backwards and forwards trying to amend my order. Refusing to give any kind of refund or accept responsibility. Spent £40+ on flowers that never came and still trying to get a refund. Not happy, will never order from you again and will be telling people about the service and to avoid using you.”

Helpful Report

Posted 8 years ago

“The flowers received looked nothing like the picture, I gave that feedback at the time and requested a refund but they told me that I was wrong and did nothing. Image off of internet below and actual flowers after it.”

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Posted 8 years ago

“i was advised that the flowers may be refused delivery by the hospital so provided an alternate address. They were never received and the customer support is almost non existent.”

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Posted 8 years ago

“Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews