Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have let us down 3 times. Ordered a delivery for Wednesday the recipient did not get the flowers until Saturday. Very disgraceful service feel very let down.”

Helpful Report

Posted 7 years ago

“Ordered flowers for a colleague, who was leaving work. Didn’t show... Tracked the delivery which said failed. Tried to contact someone and was advised it was a mistake. Then got an email advising of the failed delivery. Contacted again through Facebook, and was told that the delivery had been attempted thirty minutes prior, and nobody was home. It was made to our place of work.... I think someone might have noticed if we shut early. They said they would investigate, but she left empty handed! Managed to rearrange delivery to her home for the next day... but yep, that didn’t happen either!!! I am so annoyed, and although I am now being refunded it is hardly the point.”

Helpful Report

Posted 7 years ago

“Didn't deliver. Appalling customer service. Still haven't got my money back. I sent flowers with marks and Spencer in the meantime. I hate this company.”

Helpful Report

Posted 7 years ago

“Absolute rubbish very dissapointing cd’ve spent £10 at marks and spencer and got better!!!!”

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Posted 7 years ago

“I ordered one dozen red roses, the quality of the roses was very poor, the stems were short and very thin and the petals were bruised, consequently the roses failed to take up water and already the heads are starting to drop. These roses were for a special occasion and they failed spectacularly. You can be assured I will not use your company again , and will not be recommending you to anyone else, in fact I will warn others of the poor quality. Sincerely Peter Brown”

Helpful Report

Posted 7 years ago

“Nothing went wrong the screen changed before I could give you 5 stars. brilliant service . Thankyou my brother and his wife simply delighted with their flowers.”

Helpful Report

Posted 7 years ago

“Well where should I start from? Let see.... I've ordered some flowers as a surprise to my wife... cuz I didn't want to delay to much I've requested next day delivery and paid 9.99 to have them delivered by 10.30 before she set out for work. On the day of delivery I was waiting for a call from my misses after she gets them didn't happened till around 12.30 so I went on their site to check what happened why haven't been delivered and why no one let me know if it was a problem. I contacted them via email and then all the lies started. First I've been told that because of the snow they didn't manage to do the delivery (all roads in my area and not only there was fully open at that time). Then they said that roads between London and Birmingham are closed for the same reason ( I was on my way to London, roads completely fine) then that the delivery company have a backlog of deliveries to make as roads been closed few days before and they had a lot of deliveries to do for that reason (is that my problem? why they get next day delivery charging me extra if they knew is not possible) I've asked them to refund my delivery fee they played the T&C card. After a while I've get an email saying that delivery have been canceled on my request ( I have't request that).....and so many many lies just to excuse their incompetence. I do understand that snow and ice can be an issue but I think they should let me know ASAP. I won't ever use them again if I could give them less than 1 star I would... avoid at all cost.”

Helpful Report

Posted 7 years ago

“I ordered these flowers for a surprise anniversary gift from my dad to his wife. they turned up 3 days late in an extremely poor condition i will never recommend this company. they do not reply to emails there is no customer service number to speak to anyone. i am one very unhappy customer”

Helpful Report

Posted 7 years ago

“Paid for the biggest flowers that were very small, came in a box like a parcel, not a surprise to my partner at all wouldn’t recommend”

Helpful Report

Posted 7 years ago

“Flowers looked nothing like the picture I ordered. Same colour but no where near worth 20 quid.”

Helpful Report

Posted 7 years ago

“Appalling customer service. I ordered and paid for flowers that were never delivered and had to email 4 times before I received a refund. They were unable to tell me what had happened and made no attempt to resolve the problem. Very stressful experience. I wish I had read more reviews before placing an order.”

Helpful Report

Posted 7 years ago

“Didn't deliver on the day requested Didn't deliver to the address change that was requested because you didn't deliver on the day requested Refunded 15% instead of the £15 you said you would refund Flowers were left over the weekend at the office because you got the change of address wrong No delivery card Wont be using you again to deliver birthday flowers”

Helpful Report

Posted 7 years ago

“Absolutely disgraceful service. I decided to use Serenata Flowers for the first time to order a bouquet for my sister's 50th birthday. I ordered in good time for delivery on her actual birthday but they didn't arrive that day. I got an email at 16:57 that day stating that the flowers could not be delivered due to a problem with the courier. If I had received a phone call, I could have sorted out something else as I am a firm believer of gifts being received on the actual birthday. Very disappointed. On top of that, when I emailed Serenata Flowers to complain I never even received a response. I note the website also states they work around the clock, so I would have expected that if they had an issue with the courier that day, that they could have rearranged the delivery with a different courier. I would not recommend this company to anyone else and I will go back to using all the other florists who have never let me down.”

Helpful Report

Posted 7 years ago

“Flowers looked nothing like the picture and as though they were flung together! Saw nicer weeds in the garden!”

Helpful Report

Posted 7 years ago

“Ordered bunch of flowers on 1st December to arrive 7th December, six days to send, but they send out on 6th. It’s now 10th and no flowers. Birthday has came and gone now, no phone number to contact them just email Pathetic”

Helpful Report

Posted 7 years ago

“Ordered 4days in advance and still they did not reach on the expected day . A day late for a birthday. They were apologetic . Flowers were nice . But time keeping was disappointing.”

Helpful Report

Posted 7 years ago

“Flowers were not delivered on the day that was requested. The recipient has now gone on holiday and the flowers have been left outside of her home to rot for the next 4 days. A whole refund is definitely deserved as this is now a completely pointless gift. I have not received this and don’t recommend seranata to anybody who wants their flowers delivered on time!”

Helpful Report

Posted 7 years ago

“They were ordered for Monday 5/12, not delivered, I was called on Tues to check the address which was correct, no real apology. It is Friday now, and I have received an email from the company saying they have been delivered but they have not. My mother's birthday flowers are now 4 days late and they were ordered at least a week in advance. DO NOT USE THE COMPANY”

Helpful Report

Posted 7 years ago

“Truthfully, very disappointed. £23 for flowers I could have got from Lidl for £5. Ordered for my Nan from my grandfather for their 59th wedding anniversary. Won’t be using again.”

Helpful Report

Posted 7 years ago

“I ordered my girlfriend, flowers and a teddy bear and paid for both to be delivered. Only the flowers arrived. Where is the teddy bear that I paid for”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews