Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for my wife’s 60th birthday. Flowers failed to arrive. Courier had left them at another unknown address for no apparent reason. No card left stating where they were. Won’t be using again. Will get them from M&S next time”

Helpful Report

Posted 8 years ago

“Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given”

Helpful Report

Posted 8 years ago

“Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.”

Helpful Report

Posted 8 years ago

“I sent my sister some flowers to welcome her home from major surgery. What arrived was absolutely nothing - NOTHING like the image on their website. It was a couple of flowers thrown together. It was embarrassing ! The petrol station bouquets are far superior.. this is fraud ! The reviews are probably bogus too..”

Serenata Flowers 1 star review on 20th December 2017

Helpful Report

Posted 8 years ago

“Ordered a basket of plants. The box had clear instructions for the way around it should be however, along the delivery chain, someone must have dropped the box. Some how the basket should have been secured inside. Plants were bruised, upside down and out of the soil/moss. It was a disaster. I have now tried to send pictures and complain 3 times now- i'm hoping that it will be third time lucky.”

Helpful Report

Posted 8 years ago

“Appalling service and poor quality flowers. Flowers arrived 2 days late and wilted within another 2 days. Was told I was not allowed to complain because I had not done so within 7 days of the delivery date. I did complain within 7 days but they said it had to be within 7 days of when they were meant to be delivered! Ridiculously bad customer service. Avoid them or you might be disapointed.”

Helpful Report

Posted 8 years ago

“I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!”

Helpful Report

Posted 8 years ago

“Delivered a month early, in a very bad state. Pot in birdcage was upside down and soil all over the place.”

Helpful Report

Posted 8 years ago

“Probobly The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state!!! two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.”

Helpful Report

Posted 8 years ago

“You have let us down 3 times. Ordered a delivery for Wednesday the recipient did not get the flowers until Saturday. Very disgraceful service feel very let down.”

Helpful Report

Posted 8 years ago

“Ordered flowers for a colleague, who was leaving work. Didn’t show... Tracked the delivery which said failed. Tried to contact someone and was advised it was a mistake. Then got an email advising of the failed delivery. Contacted again through Facebook, and was told that the delivery had been attempted thirty minutes prior, and nobody was home. It was made to our place of work.... I think someone might have noticed if we shut early. They said they would investigate, but she left empty handed! Managed to rearrange delivery to her home for the next day... but yep, that didn’t happen either!!! I am so annoyed, and although I am now being refunded it is hardly the point.”

Helpful Report

Posted 8 years ago

“Didn't deliver. Appalling customer service. Still haven't got my money back. I sent flowers with marks and Spencer in the meantime. I hate this company.”

Helpful Report

Posted 8 years ago

“Absolute rubbish very dissapointing cd’ve spent £10 at marks and spencer and got better!!!!”

Helpful Report

Posted 8 years ago

“I ordered one dozen red roses, the quality of the roses was very poor, the stems were short and very thin and the petals were bruised, consequently the roses failed to take up water and already the heads are starting to drop. These roses were for a special occasion and they failed spectacularly. You can be assured I will not use your company again , and will not be recommending you to anyone else, in fact I will warn others of the poor quality. Sincerely Peter Brown”

Helpful Report

Posted 8 years ago

“Nothing went wrong the screen changed before I could give you 5 stars. brilliant service . Thankyou my brother and his wife simply delighted with their flowers.”

Helpful Report

Posted 8 years ago

“Well where should I start from? Let see.... I've ordered some flowers as a surprise to my wife... cuz I didn't want to delay to much I've requested next day delivery and paid 9.99 to have them delivered by 10.30 before she set out for work. On the day of delivery I was waiting for a call from my misses after she gets them didn't happened till around 12.30 so I went on their site to check what happened why haven't been delivered and why no one let me know if it was a problem. I contacted them via email and then all the lies started. First I've been told that because of the snow they didn't manage to do the delivery (all roads in my area and not only there was fully open at that time). Then they said that roads between London and Birmingham are closed for the same reason ( I was on my way to London, roads completely fine) then that the delivery company have a backlog of deliveries to make as roads been closed few days before and they had a lot of deliveries to do for that reason (is that my problem? why they get next day delivery charging me extra if they knew is not possible) I've asked them to refund my delivery fee they played the T&C card. After a while I've get an email saying that delivery have been canceled on my request ( I have't request that).....and so many many lies just to excuse their incompetence. I do understand that snow and ice can be an issue but I think they should let me know ASAP. I won't ever use them again if I could give them less than 1 star I would... avoid at all cost.”

Helpful Report

Posted 8 years ago

“I ordered these flowers for a surprise anniversary gift from my dad to his wife. they turned up 3 days late in an extremely poor condition i will never recommend this company. they do not reply to emails there is no customer service number to speak to anyone. i am one very unhappy customer”

Helpful Report

Posted 8 years ago

“Paid for the biggest flowers that were very small, came in a box like a parcel, not a surprise to my partner at all wouldn’t recommend”

Helpful Report

Posted 8 years ago

“Flowers looked nothing like the picture I ordered. Same colour but no where near worth 20 quid.”

Helpful Report

Posted 8 years ago

“Appalling customer service. I ordered and paid for flowers that were never delivered and had to email 4 times before I received a refund. They were unable to tell me what had happened and made no attempt to resolve the problem. Very stressful experience. I wish I had read more reviews before placing an order.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews