Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered on the Birthday, had to be delivered two days late, upgraded thank you, but very disappointed as I ordered with plenty of time for a local delivery.”

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Posted 8 years ago

“Ordered Friday for delivery on Saturday - for a sick relative Now Monday afternoon and still not delivered. Tried to claim no-one was home - despite a house full of people home, 3 cars on the drive and a dog and man in the garden !!! Anyway, we had asked for it to be left on the doorstep -so no excuse !! No-one will phone us and update us - we just get poor vague emails. Flowers will now be 3 days old - and no- response as to what is happening. Company don't publicise any phone numbers - so can't contact them to speak to a human - they only deal with emails despite me having asked for a phone call to update. Customer service is currently appalling - will not use again”

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Posted 8 years ago

“The flowers were not delivered”

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Posted 8 years ago

“Flowers never arrived. They kept blaming the couriers. Any reputable company would have offered at least a discount and redelivery. I was offered nothing so have asked for a refund. Terrible service.”

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Posted 8 years ago

“Flowers didn’t turn up after checking my phone all day should have read the reviews to start with then wouldn’t have used at all.”

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Posted 8 years ago

“The flowers were nothing like what was shown on the website, very disappointing”

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Posted 8 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

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Posted 8 years ago

“Missing item in the order and won't re-deliver. Delivery company missing the recipient name when deliver the flowers and just left the flowers with a receptionist. Avoid ordering from this flower website if all possible.”

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Posted 8 years ago

“You ask if it would like to be left with neighbour yet you let a courier firm dpd dictact that it’s perfectly acceptable to not do this simple request which is asked of them instead leave it on the front doorstep in plain view”

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Posted 8 years ago

“Absolute rubbish firm, dreadful service. Ordered flowers for my niece’s birthday to be delivered on Saturday . No notification to her or myself about non delivery. She is still waiting for delivery and tomorrow will be 3 days late, that is, if she gets them. I will never use this firm again and I will make sur that my family and friends don’t either.”

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Posted 8 years ago

“No flowers delivered”

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Posted 8 years ago

“The full address was not on the flowers and the driver was delayed delivering them. The flowers were not fresh very disappointed I have more photos of the flowers not great”

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Posted 8 years ago

“WRONGLY DELIVERED”

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Posted 8 years ago

“Idiots failed to deliver flowers for my wifes birthday. Now they sent me an e-mail asking for a review LOL. Serenata's communication system is laughable, not only that but they tell lies. 1st they claim they have delivered my order, then they tell me I've moved house- too stupid to figure their courier went to wrong house-3 days latter still no flowers and still no refund. Not sure if this is down to incompetence of dishonesty. And the self congratulatory e-mails are as annoying as they are cheesy and dishonest- so here we go again Serenta you have NOT delivered my order and all the pish you write in e-mails ain't going to change that”

Helpful Report

Posted 8 years ago

“I ordered some flowers 3 days ago which wasn’t delivered and an investigation is going on to find out why, which I have had very little communication telling me what’s going on.”

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Posted 8 years ago

“The flowers were delivered 2 days late without any warning or explanation and despite receiving emails on both the scheduled day of delivery and the following day saying the courier was on his way. After a complaint, I was offered a 15% discount which was rather insulting. The whole point of the flowers was to welcome my mother into her new home on the say she arrived, not two days later”

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Posted 8 years ago

“I ordered flowers on the website which i was unable to confirm a delivery date and by the time i relised i had payed and it defaulted the following date. Within 1 minute of the order i had sent a request to change it to the following day and was told cant do it. So it spoilt the surprise as it was delivered the wrong date. Wont use again.”

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Posted 8 years ago

“Flowers were delivered 3 days late. Recipient was by then away from the delivery address and only revieved them today-almost a week late. No delivery message from the company either”

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Posted 8 years ago

“Beware - Serenata is a MALTESE based company that makes contacting them almost impossible! I found that Facebook messaging was the only way I could get a response as 3 emails I sent were not answered”

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Posted 8 years ago

“I understood flowers would be delivered day before funeral, that was fine. I was well informed as to exact delivery time. When I saw the bunch of flowers at the funeral, I felt very disappointed and embarrassed because I ordered them on behalf of myself and two friends. They were the worst and saddest looking bunch that I have ever seen at a funeral. They, what I could see, were limp and very tightly wrapped in cellophane. I'm aware flowers are expensive at this time of year but for £35 they were a poor show, a very large card was also in front of the bunch, you couldn't read the message, the only purpose was to obscure the view. A decent bunch of flowers cost under a tenner. Why such a poor show?”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews