Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very dissapointed, it wasn't worth my money. My mum was really upset as the flower box was damaged and the flower was half out of its wase.. This is the 2nd time i ordered from this site.. never again..”

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Posted 8 years ago

“Roses that were part of the bouquet died within a day. This is not the first time this has happened. Disappointed as both times they were a gift. Customer service was unhelpful. Will not order from them again”

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Posted 8 years ago

“My Order did not arrive the day it was meant to, supposedly damaged in transit. I then had an email saying , that my order was being despatched the following day (a day late) which again did not arrive. I then cancelled my order as the Birthday had been and gone. I then received and email saying my order was being despatched by at "Knight" chauffeur driven one! which again did not arrive. Therefore I was extremely disappointed in your company. The only positive thing is that you did answer my emails promptly. I have had a refund.”

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Posted 8 years ago

“Flowers got delivers in a box with teddy and balloon thought would be a nice surprise for my fiancé she opened the box the balloon was burst would not return here”

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Posted 8 years ago

“Would definitely NOT use them again, ordered for a friend and then found out that they had to take an urgent trip away to see a dying relative and so would not be at home for at least a week. Called Serenata and they refused to delay the delivery despite the circumstances. I had to drive for an hour each way to go and collect the flowers which had been dumped on my friends doorstep and would have stayed there (or been taken) for a least a week. Totally inflexible company and will happily pay a local florist a little bit more and have a more personal service. Flowers were definitely not worth the money either.”

Helpful Report

Posted 8 years ago

“Flowers ordered 29th October for delivery 30th October, never turned up. Complained and was assured they would be there on 31st October, again no show. Flowers turned up today with the original despatch label on of 29th, and they were dead. They were a birthday present and I was highly embarrassed, they'd been in the box for 4 days. I did get a refund, but was given the impression they were sending a new bunch, not the original dead ones. The bouquet bore no resemblance to the photo and I paid £4.99 for extra flowers. Very unhappy”

Helpful Report

Posted 8 years ago

“The Flowers arrived and the roses were wilting completely. I was told they always arrive like this to protect them and the recipient is supposed to peel off all the outer petals. I was told once this was done they would last at least a week. 2 days later they are dead. after arguing for 2 days I have given up but will never use Seranata again”

Helpful Report

Posted 8 years ago

“The flowers were not delivered!!!!!! The www site was very difficult to follow. I ordered for delivery to Church Cottage, Beachamwell, Nr Swaffham Norfolk, PE37 8BD. After paying a lot of money for a super bunch , I realised that your site interpreted this as 1 Church Lane,Beachamwell. I tried to get this changed but your computer told me it was not possible!!!!! I travelled from Hereford to Swaffham on Sunday to find that my flowers had not arrived. This was very disappointing as well as embarrassing. There was no way that I could speak to anyone on the twlephone. When in Swaffham I tried to find Serenata Flowers, Swaffham but was told that no such shop existed. What a con. I would like my money back in full. If I don't receive satisfaction I will report you to the Trading Standards Authority.”

Helpful Report

Posted 8 years ago

“The flowers were absolutely awful, they never opened up and all died within a few days. Contacted Serenata before writing this review and they said they could not look into the problem as flowers were sent over 7 days ago (it was 8 days ago).”

Helpful Report

Posted 8 years ago

“5 days later and flowers still not delivered. Awaiting money back and you can't even easily call anyone to discuss an issue. Very and will never use again.”

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Posted 8 years ago

“They still haven’t arrived so very disappointing I will not be using yr company again”

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Posted 8 years ago

“They never delivered the flowers! Bought them for my mum, upon contacting them they stated that it will take 48 hours to look into! Errrr... but what about my mums birthday? Still waiting to hear WTF has happened!”

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Posted 8 years ago

“I have previously completed one of these surveys. Flowers ordered early AM for same day. They arrived next day late afternoon. Not acceptable. Were for a special occassion Wendy Nerding”

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Posted 8 years ago

“Product rubbish,still trying to get refund on my purchase,even though I've sent photos as requested.Even the undertaker said they were not up to standard for a floral tribute for a coffin.”

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Posted 8 years ago

“Ordered the flowers for driverly on Friday which they arrived looking a little worse for wear and by Monday all the flowers were dead, paid £40 for these total waste of money. Will not be ordering again.”

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Posted 8 years ago

“When the flowers got delivered, I had ordered the deluxe bouquet, they were pretty small and very dry. Also some of the flowers had fallen off the stalk. Not impressed, pretty embarrassing as they were a new home gift.”

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Posted 8 years ago

“Please avoid this company!! I had ordered flowers for my friends birthday and received notification that they had been delivered. They were not delivered and when I queried it they send me a picture of the floweres dumped outside the flat on the floor. I instructed them to deliver it to the door, But they just dumped it on the floor. Worst experience ever! One of the neighbours must have picked them up and not even a refund, just an apology from them. I will never use this company again. What is meant to be a stress fee experience turned into a nightmare...”

Serenata Flowers 1 star review on 25th October 2017

Helpful Report

Posted 8 years ago

“ORDER NO 217876180. Ordered flower for my mums birthday. Got notification that they had been delivered, however they HAD NOT! What a shower of SHI*E!”

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Posted 8 years ago

“undelivered despite being informed of their arrival, waste of money”

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Posted 8 years ago

“I ordered for same day delivery. It was a special birthday they arrived the following day”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews