Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You asked for the review......... Ordered flowers on Thursday specifically as they would be delivered next day, left the instruction to leave on the doorstep, an option provided as I was not sure if the person would be home. It needed to be that day, they were not going to be at home due to a situation but I organised someone to collect from the doorstep. No flowers on doorstep. DPD say flowers are delivered. Try to contact Serenata, no phone number, all done by email. I am in Malaysia, a time difference etc, no time to play email tennis, but no other choice. The response to the above is a disgrace. 'In our terms and conditions we state we cannot guarantee delivery options' - Seriously? The door is tucked away at the side of the house. They tell be that they have to wait until the driver is interviewed, this takes 24-48 hours. I am now over 48 hours later and nothing. Absolutely disgraceful. An occasion missed, down to poor service. I would have called the driver myself that day if I had let someone down. So I cannot comment on the actual flowers. As far as I can see from DPD they were delivered to no.8, a person called Matheson. No one was at the house. I am speaking to someone about my options to claim my money back. AVOID AVOID”

Helpful Report

Posted 7 years ago

“Yellow roses had brown petals on them and some of the freesias had stated to wilt and some were past saving on opening the box, the flowers have not been in the house for 48 hours yet but look ready to throw in the bin, will never use again.”

Helpful Report

Posted 7 years ago

“My brother and I were trying desperately to order flowers from Australian for same day deliver to our mum who was unwell in the UK. After lots of searching and attempting orders for same day delivery Serenata accepted our order and payment was made. Unfortunately a few hours later we received an email to say they were unable to deliver to the area requested for same day delivery and our order was cancelled, no offer of next day delivery!!! We are now, 3 days later, still waiting for the money to be credited back!!!”

Helpful Report

Posted 7 years ago

“I complained about the condition, no phone number, so endless emails. Still no result. I sent two photos as requested and am now being asked for more photos of the floral tribute which now lie on a grave a considerable distance away. You could not make it up. I am livid.”

Helpful Report

Posted 7 years ago

“The flowers were not delivered on the day I requested which meant I had to spend another £20 purchasing flowers from elsewhere for a presentation at my office. Serenata spent 8 hours arguing with me by email stating that I had to pay for the flowers whether they arrived or not. To add insult to injury, the flowers arrived the following day (too late) and although they were pretty, the size of the bunch was quite small and I had paid extra to have a larger bunch. All in all, this was my worst experience of purchasing goods on-line since I started doing so many years ago.”

Helpful Report

Posted 7 years ago

“The recipient called me to say the flowers arrived rotten and all the roses were brown.”

Helpful Report

Posted 7 years ago

“The only good thing was that the flowers were delivered on time, I had spent over £60 on a bunch of roses and had to throw them in the bin they were damaged, dead, and full of some kind on fungal disease my wife was in Tears what a wonderful start to a birthday will never use again.......”

Helpful Report

Posted 7 years ago

“Ordered some flowers for my sister in law and they arrived half dead, got sent a second set free of charge as we couldn’t get a refund and not only were they just as bad as the first but the delivery man left them on the doorstep without even ringing the bell.”

Helpful Report

Posted 7 years ago

“Despite giving 24hours notice, Serenata flowers were unable to change the delivery address. They claimed that is was because the order was in process and drivers must deliver to the states address. Why they simply couldn’t change the address in their system is beyond me. Multiple e-mails back and forth, with no solutions offered. Flowers delivered and left outside an unoccupied building, where anyone could take them. Certainly not good customer service.”

Helpful Report

Posted 7 years ago

“Flowers never received delivered to a different address”

Helpful Report

Posted 7 years ago

“I ordered the flowers to be delivered on Sunday and they did not arrive. I was offered a redelivery or refund, and as it had missed the event, I asked for a refund. Then received an email the next day to say they ere out for delivery again. However, although the tracking says the same, they have still not arrived.”

Helpful Report

Posted 7 years ago

“The flowers were a different colour to what they were advertised on the website. There were hardly any flowers in the boquet. The £20 price tag did not reflect the flowers that were sent as a gift. The boquet looked like a £5 supermarket boquet not a bunch of ‘quality’ flowers from an online florest. I would not reccomend this website and i definatly would not order from yourselves ever again.”

Helpful Report

Posted 7 years ago

“Very disappointed.flowers did not arrive on the day ordered dispute being ordered a week in advance. A special day that cannot be repeated went with out my gift. Won't use again and won t recommend.”

Helpful Report

Posted 7 years ago

“I pre ordered flowers as I would be away when it was a friends 'special birthday'. Flowers were delivered but they failed to put the message with the flowers I painstakingly made when ordering the flowers. The upshot of this very bad error was that my friend thought I had forgotten her birthday and had not a clue as to who the flowers were from. This is a really bad mistake and I am very very disappointed. As a new customer I do not think I would use them again.”

Helpful Report

Posted 7 years ago

“Only giving them one star would like to give zero false delivery updates flowers not delivered . Please do not order from this company and save your money”

Helpful Report

Posted 7 years ago

“I ordered these flowers for my mums birthday and was very disappointed when I went to her house and saw the flowers for myself. I ordered a Deluxe bunch of flowers with a vase and I am sure she did not get what I ordered. The bunch of flowers was in a small bag of water and the bunch was so small there is no way this was a deluxe bunch. The flowers were delivered in a cardboard box, they came with no flower food,most of the flowers were crushed and there wasn't even a small card as with other flowers I have ordered in the past from other company's with the name of the flowers on it or a small guide as to how long they should stay in the bag of water before transferring them into a vase as the one I ordered did not come. I will never use this company again and for value for money I would have been better off buying from a super market. The money I paid for this bunch I would have got a bigger beautiful gift rapped bunch of flowers if I had gone into a florist in person.”

Helpful Report

Posted 7 years ago

“This is my second review as it didn't post my first as a left no stars. The flowers have not been delivered from last week. I have had no response from the website with my query. The company has taken money from my account. Very poor.”

Helpful Report

Posted 7 years ago

“Rubbish delivery No email tracking for me to see turned up at 3pm on the day of my wedding anniversary appalling I won't use again . The flowers wasn't worth the money at all could of got better from supermarket”

Helpful Report

Posted 7 years ago

“Failed to deliver. Ordered flowers on the 4th to be delivered on the 7th & they didn't turn up. Very disappointed as they were for a wedding anniversary.”

Helpful Report

Posted 7 years ago

“One package was delivered to my parents 60th wedding anniversary get-together as promised. The second was delivered a full day late, so missed the anniversary. Customer service makes it impossible to speak to a person or clean up anything. Absolutely no way I can ever trust this business. After missing the delivery date, I wrote in their on-line form and requested a personal apology to the recipient at time of delivery but that request was also ignored, without a reply to me. Recommend doing business elsewhere. This company only wants money and does not deliver the service it promises.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews