Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the flowers got delivered, I had ordered the deluxe bouquet, they were pretty small and very dry. Also some of the flowers had fallen off the stalk. Not impressed, pretty embarrassing as they were a new home gift.”

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Posted 8 years ago

“Please avoid this company!! I had ordered flowers for my friends birthday and received notification that they had been delivered. They were not delivered and when I queried it they send me a picture of the floweres dumped outside the flat on the floor. I instructed them to deliver it to the door, But they just dumped it on the floor. Worst experience ever! One of the neighbours must have picked them up and not even a refund, just an apology from them. I will never use this company again. What is meant to be a stress fee experience turned into a nightmare...”

Serenata Flowers 1 star review on 25th October 2017

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Posted 8 years ago

“ORDER NO 217876180. Ordered flower for my mums birthday. Got notification that they had been delivered, however they HAD NOT! What a shower of SHI*E!”

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Posted 8 years ago

“undelivered despite being informed of their arrival, waste of money”

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Posted 8 years ago

“I ordered for same day delivery. It was a special birthday they arrived the following day”

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Posted 8 years ago

“I paid for special delivery until 10.30 and I received my parcel after 2 o'clock!!!”

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Posted 8 years ago

“AVOID AT ALL COST, IF I COULD GIVE NEGATIVE STARS I WOULD!! I gave these muppets the chance to avoid me writing a review today and they had the chance to use their own discretion and deliver my flowers today, and they chose not to. (THEY WERE WARNED) They promote a same day delivery service which they could of easily used as a gesture of good will or (THEY COULD OF OFFERED THE SERVICE AT A REDUCED COST) which would of been an option I would of gladly paid for after I stated they should pick up the charge. They didn't want to and didn't even offer as the flowers needed to be delivered today, I would of paid for it but they made no effort to help or offer any other service apart from taking my option to cancel my order and refund me and to wait 5 days for it also. I paid for a the flowers to be delivered today after ordering them on Saturday after delivering to the same person at the same address previously. They held my order as the "address" wasn't correct. Normal people would look at their customers account order history since you have to be logged in to order from them. They would of seen the same person and address already in their database and they could of sent the order. Even IF one line of the address was not present as their systems would not give the option to change/add it. Postcode check? Google search? order history? Any of the following could of been done rather than hold my order and then waste time emailing me waiting for a response going back and forth. Too cheap to pick up the phone and resolve the issue in under 5 minutes with a phone conversation with your customers when your in the wrong? Only offering to deliver the next working day, which defeats the object of sending flowers for this occasion is poor. Suzanne, Francesca & Faith all emailed me back and forth, wasting my time and ultimately 3 people to respond to one query is excessive and pointless, do all 3 need further training? The moment I knew this wasn't going to happen with this company I picked up the phone, called their competitor, a human answered, explained how poor a service I've just received, selected the flowers I wanted, paid over the phone and the time it's taken me to write this review, I've had the receiver contact with the expected reaction. Take note.... I'm sure they're not always this poor but it's enough for me to never use them again. Based on the new service I received today from the competitor I now have a new provider for flowers moving forward as good customer service and pleasing the people that pay you for your services is the foundation of business. That warrants loyalty from customers.”

Helpful Report

Posted 8 years ago

“Ordering a nice bouquet of flowers online, and.only later to find out that the recipient received the flowers in.a box! Spoiled the excitement for the recepient.”

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Posted 8 years ago

“What's the point in asking what time a funeral is and then delivering flowers too late”

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Posted 8 years ago

“You asked for the review......... Ordered flowers on Thursday specifically as they would be delivered next day, left the instruction to leave on the doorstep, an option provided as I was not sure if the person would be home. It needed to be that day, they were not going to be at home due to a situation but I organised someone to collect from the doorstep. No flowers on doorstep. DPD say flowers are delivered. Try to contact Serenata, no phone number, all done by email. I am in Malaysia, a time difference etc, no time to play email tennis, but no other choice. The response to the above is a disgrace. 'In our terms and conditions we state we cannot guarantee delivery options' - Seriously? The door is tucked away at the side of the house. They tell be that they have to wait until the driver is interviewed, this takes 24-48 hours. I am now over 48 hours later and nothing. Absolutely disgraceful. An occasion missed, down to poor service. I would have called the driver myself that day if I had let someone down. So I cannot comment on the actual flowers. As far as I can see from DPD they were delivered to no.8, a person called Matheson. No one was at the house. I am speaking to someone about my options to claim my money back. AVOID AVOID”

Helpful Report

Posted 8 years ago

“Yellow roses had brown petals on them and some of the freesias had stated to wilt and some were past saving on opening the box, the flowers have not been in the house for 48 hours yet but look ready to throw in the bin, will never use again.”

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Posted 8 years ago

“My brother and I were trying desperately to order flowers from Australian for same day deliver to our mum who was unwell in the UK. After lots of searching and attempting orders for same day delivery Serenata accepted our order and payment was made. Unfortunately a few hours later we received an email to say they were unable to deliver to the area requested for same day delivery and our order was cancelled, no offer of next day delivery!!! We are now, 3 days later, still waiting for the money to be credited back!!!”

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Posted 8 years ago

“I complained about the condition, no phone number, so endless emails. Still no result. I sent two photos as requested and am now being asked for more photos of the floral tribute which now lie on a grave a considerable distance away. You could not make it up. I am livid.”

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Posted 8 years ago

“The flowers were not delivered on the day I requested which meant I had to spend another £20 purchasing flowers from elsewhere for a presentation at my office. Serenata spent 8 hours arguing with me by email stating that I had to pay for the flowers whether they arrived or not. To add insult to injury, the flowers arrived the following day (too late) and although they were pretty, the size of the bunch was quite small and I had paid extra to have a larger bunch. All in all, this was my worst experience of purchasing goods on-line since I started doing so many years ago.”

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Posted 8 years ago

“The recipient called me to say the flowers arrived rotten and all the roses were brown.”

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Posted 8 years ago

“The only good thing was that the flowers were delivered on time, I had spent over £60 on a bunch of roses and had to throw them in the bin they were damaged, dead, and full of some kind on fungal disease my wife was in Tears what a wonderful start to a birthday will never use again.......”

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Posted 8 years ago

“Ordered some flowers for my sister in law and they arrived half dead, got sent a second set free of charge as we couldn’t get a refund and not only were they just as bad as the first but the delivery man left them on the doorstep without even ringing the bell.”

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Posted 8 years ago

“Despite giving 24hours notice, Serenata flowers were unable to change the delivery address. They claimed that is was because the order was in process and drivers must deliver to the states address. Why they simply couldn’t change the address in their system is beyond me. Multiple e-mails back and forth, with no solutions offered. Flowers delivered and left outside an unoccupied building, where anyone could take them. Certainly not good customer service.”

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Posted 8 years ago

“Flowers never received delivered to a different address”

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Posted 8 years ago

“I ordered the flowers to be delivered on Sunday and they did not arrive. I was offered a redelivery or refund, and as it had missed the event, I asked for a refund. Then received an email the next day to say they ere out for delivery again. However, although the tracking says the same, they have still not arrived.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews