Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several flowers dead or dying”

Helpful Report

Posted 8 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

Helpful Report

Posted 8 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

Helpful Report

Posted 8 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

Helpful Report

Posted 8 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

Helpful Report

Posted 8 years ago

“I would never use them again I could've just bought a bunch from. Tesco for £5 and got a cabbie to drop it off. £20 knock. Was embarrassed when had seen what I got for 20. Had apologise to the wife. if I had told her how much I paid she would have gone livid 😡”

Helpful Report

Posted 8 years ago

“First delivery turned up, the flowers were upside down and ruined. Admittedly they did agree to resend the flowers the next day, they were to be delivered to a shop, so the 7pm delivery was no good as there was no one there to collect, no card was left. So don't know how to rearrange delivery. No contact phone number to speak to anyone. SO no idea where the flowers are now, must be ruined by now, Will not be using again”

Helpful Report

Posted 8 years ago

“Flowers were not delivered on the requested date which was unacceptable! Furthermore very poor customer service too! No management or facility to call either making complaints process even more frustrating! Will never order from this company again!!”

Helpful Report

Posted 8 years ago

“What a Disappointment to hear back from family, attending a funeral where i ordered a bouquet of flowers from you to be delivered to the funeral home on friday the 15th September 2017 whilst the flowers arrived, NO MESSAGE WITH THE FLOWERS (THATS RIGHT NO MESSAGE) WITH THE FLOWERS, Just flowers, my family asked where the flowers from Ireland were ? they were told there was flowers left into the funeral home, but no name they then contacted you, REMEMBER ?? (Maybe not), and then, a card was sent to match the flowers after the funeral was long over, so disappointed Never again will i use you service.”

Helpful Report

Posted 8 years ago

“The flowers are nothing like the ones that I ordered.”

Helpful Report

Posted 8 years ago

“I bought my girlfriend some roses from you and when they came they wasn't really fresh as with in a day they started to wilt and die. But a single roses came with it and that seems to be lasting for better and longer .I'm not impressed with this”

Helpful Report

Posted 8 years ago

“DO NOT BUY ANYTHING!!. Flowers arrived at my granny's half dead and brown hardly any petals left! Contacted customer service and she had a disgusting attitude and said they was nothing wrong tithe the flowers ??”

Helpful Report

Posted 8 years ago

“I would not recommend Serenata Flowers to anyone. Like many of the other reviewers on here, the flowers I ordered were not delivered and I was not informed about it. A full two days after the planned delivery date the flowers were still nowhere to be seen so I reached out to Serenata myself and was told that the delivery had not been completed due to confusion over the address. I asked why I had not been called to confirm the address during the supposed confusion and was told they do not pass on customer contact numbers to their couriers, despite requesting them at the order stage. I asked why I had not been informed about the missed delivery at all and they told me it was because they had so many failed deliveries that they are not able to communicate missed deliveries within an appropriate timeframe. After much back and forth, they eventually offered to redeliver the flowers on the condition that I paid 50% of the original price, and not guaranteeing the quality of the flowers (since they had been sat in a depot for two days). I declined on the basis that I had already wasted enough money on them, and obviously having no intention of surprising my recipient with old and wilted flowers anyway. It seems to me that there are two components to running a flower delivery business: arranging nice flowers and delivering them. I couldn't comment on the quality of the flowers since they have not materialised but the company appear to be incapable of organising simple deliveries so in my view they are a complete waste of time. My advise to anyone thinking of ordering flowers from Serenata is to instead go outside and put your money straight down the drain. This will save you time and hassle and the end result will be the same - you will be poorer and with no more flowers than when you started.”

Helpful Report

Posted 8 years ago

“The flowers delivered ( left on porch and discovered a day later!) were nothing like the image pictured on the website. After corresponding and chasing up Serenata, they came back and said they are happy with the quality of the flowers sent! Well if that's their view on what counts as good quality, I'd save your money and go elsewhere. Really disappointed with their response.”

Serenata Flowers 1 star review on 15th September 2017

Helpful Report

Posted 8 years ago

“I placed an order. I entered my mother address. Some how the address was changed, therefore the flowers were not delivered. Unaware of why my delivery had not been completed, I followed it up with the company. Once the problem had been made clear, I wrote a message stating that this must be due to a technical error, and the reply was 'Unfortunately your reason for contacting us was missing. Please can you let us know how we can help and we will be more than happy to assist you further.' This message was sent to me a number of times. I reexplained the problem. They told me that I entered that address and for 50% of the cost they will redeliver. I DID NOT enter the address wrong. I know my mums address!?!?!?! Why would i enter it wrong????? The person at the other end of the email told me that she was 'saddened' by my dismay. However, they offered nothing whether that be understanding, meeting me in the middle, or even an apology for their system error. Each message was also sent by a different employee, each one offering the bare minimum in information. I moved to Australia over 5 years ago, I send flowers at least 6 times a year for birthdays, mothers day, happy occasions, and sadly some sad occasions too. They have lost a valued customer. One that would have returned at least every other month. and Serenata... why does the status on my online profile say that the delivery is confirmed? Once again Serenata I smell BS. I don't doubt that the BS has finished either - their response to this review will be that i entered the address wrong.”

Helpful Report

Posted 8 years ago

“I ordered some flowers from your company to be delivered to my mum for a special occasion. They were never delivered. This has left me very upset and disappointed!”

Helpful Report

Posted 8 years ago

“Flowers were not worth the price (£29.99), weren't fresh or good quality. Unfortunately wont be repeat customer.”

Helpful Report

Posted 8 years ago

“I am so deeply upset when attending a close friend's mum's funeral that the flowers orders from yourselves were so appalling. The price was reduced from 34.00 to 29.99 and was supposedly a sheaf. In fact it amounted to a couple of white flowers in a bunch which was completed covered (possibly as there were so little flowers!) in a blatant advertisement for Serenata. I would like a full refund so that I can donate the money to her local hospice; I will certainly not be using yourselves again nor recommending to anyone in the future I have never been so embarrassed at having my name on something. I am unable to provide a photo it is NOT something you do at a funeral!”

Helpful Report

Posted 8 years ago

“Ordered the golden harvest bunch. Absolutely shocking what arrived. A small bunched up batch of flowers which were about 1/4 of the size displayed in the standard size picture. For the price paid, I'd find better quality from a garage at 10pm.”

Helpful Report

Posted 8 years ago

“Won't use again ever couldn't / wouldn't change the order or cancel it so flowers being delivered when person not there”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews