Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a Disappointment to hear back from family, attending a funeral where i ordered a bouquet of flowers from you to be delivered to the funeral home on friday the 15th September 2017 whilst the flowers arrived, NO MESSAGE WITH THE FLOWERS (THATS RIGHT NO MESSAGE) WITH THE FLOWERS, Just flowers, my family asked where the flowers from Ireland were ? they were told there was flowers left into the funeral home, but no name they then contacted you, REMEMBER ?? (Maybe not), and then, a card was sent to match the flowers after the funeral was long over, so disappointed Never again will i use you service.”

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Posted 8 years ago

“Really great choice on the website , kept informed of the delivery via email , when the flowers /gifts were delivered , you get the exact flowers you have paid for in perfect condition , and on time , very professional and customer focused .”

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Posted 8 years ago

“Ordered flowers for my mum's birthday, but they arrived at 9:30pm. The flowers were lovely, but what's the point if they didn't even arrive during the day while we were celebrating? Quite disappointed overall, since I have used the services of Serenata Flowers before and have not had such a problem.”

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Posted 8 years ago

“Really easy website to use great delivery service. Was also able to order next day which is a good option when you forget.”

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Posted 8 years ago

“Nice flowers and delivered on time with no issues, however was expecting them to be fresher.”

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Posted 8 years ago

“To be honest I was a bit disappointed, the flowers won't last delivered Thursday and by Saturday most looking well past their best 😐”

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Posted 8 years ago

“I did order flowers from you I wasn't happy with them the just look like a bunch of flowers from a garage”

Serenata Flowers 3 star review on 17th September 2017

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Posted 8 years ago

“The flowers are nothing like the ones that I ordered.”

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Posted 8 years ago

“I bought my girlfriend some roses from you and when they came they wasn't really fresh as with in a day they started to wilt and die. But a single roses came with it and that seems to be lasting for better and longer .I'm not impressed with this”

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Posted 8 years ago

“Recipient was very happy with the flowers, said they were very fresh (not sure if they were just being polite). Unfortunately I had bought them for the opening night if her play and they didn't get delivered until after she had left for the theatre so was a bit of a waste of time!!”

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Posted 8 years ago

“I did not see them but my family reported them as excellent and sent me photo of them. Very satisfied.”

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Posted 8 years ago

“DO NOT BUY ANYTHING!!. Flowers arrived at my granny's half dead and brown hardly any petals left! Contacted customer service and she had a disgusting attitude and said they was nothing wrong tithe the flowers ??”

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Posted 8 years ago

“Flowers weren't delivered on time ruined my birthday surprise”

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Posted 8 years ago

“I would not recommend Serenata Flowers to anyone. Like many of the other reviewers on here, the flowers I ordered were not delivered and I was not informed about it. A full two days after the planned delivery date the flowers were still nowhere to be seen so I reached out to Serenata myself and was told that the delivery had not been completed due to confusion over the address. I asked why I had not been called to confirm the address during the supposed confusion and was told they do not pass on customer contact numbers to their couriers, despite requesting them at the order stage. I asked why I had not been informed about the missed delivery at all and they told me it was because they had so many failed deliveries that they are not able to communicate missed deliveries within an appropriate timeframe. After much back and forth, they eventually offered to redeliver the flowers on the condition that I paid 50% of the original price, and not guaranteeing the quality of the flowers (since they had been sat in a depot for two days). I declined on the basis that I had already wasted enough money on them, and obviously having no intention of surprising my recipient with old and wilted flowers anyway. It seems to me that there are two components to running a flower delivery business: arranging nice flowers and delivering them. I couldn't comment on the quality of the flowers since they have not materialised but the company appear to be incapable of organising simple deliveries so in my view they are a complete waste of time. My advise to anyone thinking of ordering flowers from Serenata is to instead go outside and put your money straight down the drain. This will save you time and hassle and the end result will be the same - you will be poorer and with no more flowers than when you started.”

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Posted 8 years ago

“The flowers were delivered in time and were lovely. They forgot to attach the happy birthday balloon but flowers were perfect”

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Posted 8 years ago

“The flowers delivered ( left on porch and discovered a day later!) were nothing like the image pictured on the website. After corresponding and chasing up Serenata, they came back and said they are happy with the quality of the flowers sent! Well if that's their view on what counts as good quality, I'd save your money and go elsewhere. Really disappointed with their response.”

Serenata Flowers 1 star review on 15th September 2017

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Posted 8 years ago

“Good quality flowers deliverd on time and well presented fantadtic value for money”

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Posted 8 years ago

“I placed an order. I entered my mother address. Some how the address was changed, therefore the flowers were not delivered. Unaware of why my delivery had not been completed, I followed it up with the company. Once the problem had been made clear, I wrote a message stating that this must be due to a technical error, and the reply was 'Unfortunately your reason for contacting us was missing. Please can you let us know how we can help and we will be more than happy to assist you further.' This message was sent to me a number of times. I reexplained the problem. They told me that I entered that address and for 50% of the cost they will redeliver. I DID NOT enter the address wrong. I know my mums address!?!?!?! Why would i enter it wrong????? The person at the other end of the email told me that she was 'saddened' by my dismay. However, they offered nothing whether that be understanding, meeting me in the middle, or even an apology for their system error. Each message was also sent by a different employee, each one offering the bare minimum in information. I moved to Australia over 5 years ago, I send flowers at least 6 times a year for birthdays, mothers day, happy occasions, and sadly some sad occasions too. They have lost a valued customer. One that would have returned at least every other month. and Serenata... why does the status on my online profile say that the delivery is confirmed? Once again Serenata I smell BS. I don't doubt that the BS has finished either - their response to this review will be that i entered the address wrong.”

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Posted 8 years ago

“I ordered some flowers from your company to be delivered to my mum for a special occasion. They were never delivered. This has left me very upset and disappointed!”

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Posted 8 years ago

“Very easy to order, recipients received on time and happy with flowers surprise-thanks”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews