Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 and a half hours after I placed the order I was sent an email informing me they weren't able to fulfill the order. This was disappointing as I needed the flowers delivered that day. On the plus side, they offered to upgrade the order and fulfill it the next day, or provide a refund. I opted for the refund which was dealt with reasonably quickly”

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Posted 8 years ago

“The person who received the flowers was happy about the whole experience which made it all worth while - thanks”

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Posted 8 years ago

“A couple of hours after I ordered I was sent an email saying they were unable to fulfill the order, which was disappointing. On the plus side, the refund was processed reasonably quickly.”

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Posted 8 years ago

“very happy because it was a pleasant experience and absolutely no problems”

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Posted 8 years ago

“The order for my 30th weeding anniversary was placed for 24hr delivery to my wifes workplace as a surprise and notified that the order was enroute at 09:30 in the morning. GOOD Then received notification at 2100 that they had not been delivered and was given an option to cancel or be redelivered. Order eventually reached my wife a day late completely missing the important day in question. This was further compounded because roses were of poor quality with shrivelled and bruised petals on many and clearly dehydrated after 2 days stuck in a cardboard box with no water. Tried to contact Serenta but no telephone number and the web site always led to "cancel order or re deliver". Could not complain about failed delivery and poor quality because drop down taps only give one option and gave in. I will never use this Company again. I will be amazed if they post this or respond positively. :-(”

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Posted 8 years ago

“Beautiful flowers promptly delievered again .very happy it's service will keep using serenata”

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Posted 8 years ago

“Delivered to wrong address”

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Posted 8 years ago

“Didn't turn up till following evening shocking service”

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Posted 8 years ago

“Flowers turned up a day late”

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Posted 8 years ago

“Several flowers dead or dying”

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Posted 8 years ago

“When my friend received her plant arrangement, it looked as if the box had been up side down. The arrangement looked a mess, one of the plants had come adrift, there was soil in the bottom of the delivery box and the greeting card was soiled and ruined.”

Serenata Flowers 2 star review on 20th September 2017

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Posted 8 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

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Posted 8 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

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Posted 8 years ago

“I was impressed with the handling of my order and feedback regarding delivery etc. However I was disappointed to see the funeral flowers I had chosen with a black bow were wrapped in cellophane complete with a yellow ribbon.”

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Posted 8 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

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Posted 8 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

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Posted 8 years ago

“I ordered and paid for a birthday card, the parcel that arrived was soaking and when I opened it the birthday card that was not in an envelope was completely unrecognisable and both leaves were stuck together. The flowers were fine, chocolates and cake good.”

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Posted 8 years ago

“I ordered flowers on Thursday to be delivered for Saturday and after being convinced via email on Saturday that delivery would be happen , they didn't actually arrive untill Monday! You advertise next day delivery but even with plenty 2 days notice the flowers were still late and delivered at s time that wasn't requested. Although they were lovely flowers , the customer service department should not have given me false information claiming delivery on the Saturday was going ahead.”

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Posted 8 years ago

“Excellent service lovely flowers”

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Posted 8 years ago

“I was absolutely thrilled with the service from Serenata Flowers! I ordered a dozen yellow roses for my Grandma for her 80th birthday, but had only thought to do it the evening before. With Serenata I was still able to order next day delivery but also even able to specify to have them delivered before 10:30am when I knew that she would be in. She absolutely loved them! The roses were really healthy and the colouring was beautiful. Throughout the whole process I also received a number of updates from Serenata Flowers that were just so friendly and personable, and made the whole process even more enjoyable. I can't recommend their service highly enough - thank you Serenata Flowers!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews