Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered on time and following delivery instructions but they were not displayed as they were online which I am not happy with. There was a line of flowers and then a bunch of roses. Not mixed as shown in pics on site.”

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Posted 9 years ago

“Flowers were the worst I have ever sent . When they arrived they were dead or dying..... they looked like a petrol station bunch ...... not great a waste of money go to a local florist next time. When I challenged this I was told a photo was not a photo and proof and I needed to provide additional evidence ..... poor company and poor training in customer service worst florist ever #avoidatallcosts”

Helpful Report

Posted 9 years ago

“The flowers were of very poor quality when they arrived. It was our wedding anniversary and my wife was some what disappointed with the quality of the flowers. Some were lacking water and some were brown on the ends. We were both disappointed with the quality. I have previously had flowers which were of a high standard but not these.”

Helpful Report

Posted 9 years ago

“2 and a half hours after I placed the order I was sent an email informing me they weren't able to fulfill the order. This was disappointing as I needed the flowers delivered that day. On the plus side, they offered to upgrade the order and fulfill it the next day, or provide a refund. I opted for the refund which was dealt with reasonably quickly”

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Posted 9 years ago

“The person who received the flowers was happy about the whole experience which made it all worth while - thanks”

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Posted 9 years ago

“A couple of hours after I ordered I was sent an email saying they were unable to fulfill the order, which was disappointing. On the plus side, the refund was processed reasonably quickly.”

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Posted 9 years ago

“very happy because it was a pleasant experience and absolutely no problems”

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Posted 9 years ago

“The order for my 30th weeding anniversary was placed for 24hr delivery to my wifes workplace as a surprise and notified that the order was enroute at 09:30 in the morning. GOOD Then received notification at 2100 that they had not been delivered and was given an option to cancel or be redelivered. Order eventually reached my wife a day late completely missing the important day in question. This was further compounded because roses were of poor quality with shrivelled and bruised petals on many and clearly dehydrated after 2 days stuck in a cardboard box with no water. Tried to contact Serenta but no telephone number and the web site always led to "cancel order or re deliver". Could not complain about failed delivery and poor quality because drop down taps only give one option and gave in. I will never use this Company again. I will be amazed if they post this or respond positively. :-(”

Helpful Report

Posted 9 years ago

“Beautiful flowers promptly delievered again .very happy it's service will keep using serenata”

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Posted 9 years ago

“Delivered to wrong address”

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Posted 9 years ago

“Didn't turn up till following evening shocking service”

Helpful Report

Posted 9 years ago

“Flowers turned up a day late”

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Posted 9 years ago

“Several flowers dead or dying”

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Posted 9 years ago

“When my friend received her plant arrangement, it looked as if the box had been up side down. The arrangement looked a mess, one of the plants had come adrift, there was soil in the bottom of the delivery box and the greeting card was soiled and ruined.”

Serenata Flowers 2 star review on 20th September 2017

Helpful Report

Posted 9 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

Helpful Report

Posted 9 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

Helpful Report

Posted 9 years ago

“I was impressed with the handling of my order and feedback regarding delivery etc. However I was disappointed to see the funeral flowers I had chosen with a black bow were wrapped in cellophane complete with a yellow ribbon.”

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Posted 9 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

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Posted 9 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

Helpful Report

Posted 9 years ago

“I ordered and paid for a birthday card, the parcel that arrived was soaking and when I opened it the birthday card that was not in an envelope was completely unrecognisable and both leaves were stuck together. The flowers were fine, chocolates and cake good.”

Helpful Report

Posted 9 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews