Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never use them again I could've just bought a bunch from. Tesco for £5 and got a cabbie to drop it off. £20 knock. Was embarrassed when had seen what I got for 20. Had apologise to the wife. if I had told her how much I paid she would have gone livid 😡”

Helpful Report

Posted 8 years ago

“First delivery turned up, the flowers were upside down and ruined. Admittedly they did agree to resend the flowers the next day, they were to be delivered to a shop, so the 7pm delivery was no good as there was no one there to collect, no card was left. So don't know how to rearrange delivery. No contact phone number to speak to anyone. SO no idea where the flowers are now, must be ruined by now, Will not be using again”

Helpful Report

Posted 8 years ago

“The flowers are fine . Delivery service is terrible. Don't deliver and then say they were unable to deliver . Because of this the 'fresh ' flowers have been in a van for almost 32 hours ! Wouldn't use them again”

Helpful Report

Posted 8 years ago

“Lovely fresh flowers ,&nice to now when they were despatch ed and received. Reasonably priced too.”

Helpful Report

Posted 8 years ago

“Flowers were not delivered on the requested date which was unacceptable! Furthermore very poor customer service too! No management or facility to call either making complaints process even more frustrating! Will never order from this company again!!”

Helpful Report

Posted 8 years ago

“What a Disappointment to hear back from family, attending a funeral where i ordered a bouquet of flowers from you to be delivered to the funeral home on friday the 15th September 2017 whilst the flowers arrived, NO MESSAGE WITH THE FLOWERS (THATS RIGHT NO MESSAGE) WITH THE FLOWERS, Just flowers, my family asked where the flowers from Ireland were ? they were told there was flowers left into the funeral home, but no name they then contacted you, REMEMBER ?? (Maybe not), and then, a card was sent to match the flowers after the funeral was long over, so disappointed Never again will i use you service.”

Helpful Report

Posted 8 years ago

“Really great choice on the website , kept informed of the delivery via email , when the flowers /gifts were delivered , you get the exact flowers you have paid for in perfect condition , and on time , very professional and customer focused .”

Helpful Report

Posted 8 years ago

“Ordered flowers for my mum's birthday, but they arrived at 9:30pm. The flowers were lovely, but what's the point if they didn't even arrive during the day while we were celebrating? Quite disappointed overall, since I have used the services of Serenata Flowers before and have not had such a problem.”

Helpful Report

Posted 8 years ago

“Really easy website to use great delivery service. Was also able to order next day which is a good option when you forget.”

Helpful Report

Posted 8 years ago

“Nice flowers and delivered on time with no issues, however was expecting them to be fresher.”

Helpful Report

Posted 8 years ago

“To be honest I was a bit disappointed, the flowers won't last delivered Thursday and by Saturday most looking well past their best 😐”

Helpful Report

Posted 8 years ago

“I did order flowers from you I wasn't happy with them the just look like a bunch of flowers from a garage”

Serenata Flowers 3 star review on 17th September 2017

Helpful Report

Posted 8 years ago

“The flowers are nothing like the ones that I ordered.”

Helpful Report

Posted 8 years ago

“I bought my girlfriend some roses from you and when they came they wasn't really fresh as with in a day they started to wilt and die. But a single roses came with it and that seems to be lasting for better and longer .I'm not impressed with this”

Helpful Report

Posted 8 years ago

“Recipient was very happy with the flowers, said they were very fresh (not sure if they were just being polite). Unfortunately I had bought them for the opening night if her play and they didn't get delivered until after she had left for the theatre so was a bit of a waste of time!!”

Helpful Report

Posted 8 years ago

“I did not see them but my family reported them as excellent and sent me photo of them. Very satisfied.”

Helpful Report

Posted 8 years ago

“DO NOT BUY ANYTHING!!. Flowers arrived at my granny's half dead and brown hardly any petals left! Contacted customer service and she had a disgusting attitude and said they was nothing wrong tithe the flowers ??”

Helpful Report

Posted 8 years ago

“Flowers weren't delivered on time ruined my birthday surprise”

Helpful Report

Posted 8 years ago

“I would not recommend Serenata Flowers to anyone. Like many of the other reviewers on here, the flowers I ordered were not delivered and I was not informed about it. A full two days after the planned delivery date the flowers were still nowhere to be seen so I reached out to Serenata myself and was told that the delivery had not been completed due to confusion over the address. I asked why I had not been called to confirm the address during the supposed confusion and was told they do not pass on customer contact numbers to their couriers, despite requesting them at the order stage. I asked why I had not been informed about the missed delivery at all and they told me it was because they had so many failed deliveries that they are not able to communicate missed deliveries within an appropriate timeframe. After much back and forth, they eventually offered to redeliver the flowers on the condition that I paid 50% of the original price, and not guaranteeing the quality of the flowers (since they had been sat in a depot for two days). I declined on the basis that I had already wasted enough money on them, and obviously having no intention of surprising my recipient with old and wilted flowers anyway. It seems to me that there are two components to running a flower delivery business: arranging nice flowers and delivering them. I couldn't comment on the quality of the flowers since they have not materialised but the company appear to be incapable of organising simple deliveries so in my view they are a complete waste of time. My advise to anyone thinking of ordering flowers from Serenata is to instead go outside and put your money straight down the drain. This will save you time and hassle and the end result will be the same - you will be poorer and with no more flowers than when you started.”

Helpful Report

Posted 8 years ago

“The flowers were delivered in time and were lovely. They forgot to attach the happy birthday balloon but flowers were perfect”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews