Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers promptly delievered again .very happy it's service will keep using serenata”

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Posted 8 years ago

“Delivered to wrong address”

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Posted 8 years ago

“Didn't turn up till following evening shocking service”

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Posted 8 years ago

“Flowers turned up a day late”

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Posted 8 years ago

“Several flowers dead or dying”

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Posted 8 years ago

“When my friend received her plant arrangement, it looked as if the box had been up side down. The arrangement looked a mess, one of the plants had come adrift, there was soil in the bottom of the delivery box and the greeting card was soiled and ruined.”

Serenata Flowers 2 star review on 20th September 2017

Helpful Report

Posted 8 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

Helpful Report

Posted 8 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

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Posted 8 years ago

“I was impressed with the handling of my order and feedback regarding delivery etc. However I was disappointed to see the funeral flowers I had chosen with a black bow were wrapped in cellophane complete with a yellow ribbon.”

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Posted 8 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

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Posted 8 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

Helpful Report

Posted 8 years ago

“I ordered and paid for a birthday card, the parcel that arrived was soaking and when I opened it the birthday card that was not in an envelope was completely unrecognisable and both leaves were stuck together. The flowers were fine, chocolates and cake good.”

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Posted 8 years ago

“I ordered flowers on Thursday to be delivered for Saturday and after being convinced via email on Saturday that delivery would be happen , they didn't actually arrive untill Monday! You advertise next day delivery but even with plenty 2 days notice the flowers were still late and delivered at s time that wasn't requested. Although they were lovely flowers , the customer service department should not have given me false information claiming delivery on the Saturday was going ahead.”

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Posted 8 years ago

“Excellent service lovely flowers”

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Posted 8 years ago

“I was absolutely thrilled with the service from Serenata Flowers! I ordered a dozen yellow roses for my Grandma for her 80th birthday, but had only thought to do it the evening before. With Serenata I was still able to order next day delivery but also even able to specify to have them delivered before 10:30am when I knew that she would be in. She absolutely loved them! The roses were really healthy and the colouring was beautiful. Throughout the whole process I also received a number of updates from Serenata Flowers that were just so friendly and personable, and made the whole process even more enjoyable. I can't recommend their service highly enough - thank you Serenata Flowers!”

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Posted 8 years ago

“I would never use them again I could've just bought a bunch from. Tesco for £5 and got a cabbie to drop it off. £20 knock. Was embarrassed when had seen what I got for 20. Had apologise to the wife. if I had told her how much I paid she would have gone livid 😡”

Helpful Report

Posted 8 years ago

“First delivery turned up, the flowers were upside down and ruined. Admittedly they did agree to resend the flowers the next day, they were to be delivered to a shop, so the 7pm delivery was no good as there was no one there to collect, no card was left. So don't know how to rearrange delivery. No contact phone number to speak to anyone. SO no idea where the flowers are now, must be ruined by now, Will not be using again”

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Posted 8 years ago

“The flowers are fine . Delivery service is terrible. Don't deliver and then say they were unable to deliver . Because of this the 'fresh ' flowers have been in a van for almost 32 hours ! Wouldn't use them again”

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Posted 8 years ago

“Lovely fresh flowers ,&nice to now when they were despatch ed and received. Reasonably priced too.”

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Posted 8 years ago

“Flowers were not delivered on the requested date which was unacceptable! Furthermore very poor customer service too! No management or facility to call either making complaints process even more frustrating! Will never order from this company again!!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews