Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“My order wasn't delivered”

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Posted 8 years ago

“Fast delivery. The flowers looked an acceptable quality, not as great as I'd hoped though. I was very disappointed that there was no card in the flowers so my friend had no idea who had sent them and the sentiment behind sending the flowers was lost completely. Not sure I'd use a this company again.”

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Posted 8 years ago

“"Note that I wrote down wasn't sent. Florist chose their own choice of wordings. My name wasn't even on the note which caused our relationship more strain"”

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Posted 8 years ago

“Poor quality flowers contacted them and flowers were resent. 2nd lot even worse quality with brown roses! Good customer service but after using them for 10years I'll be trying a new company”

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Posted 8 years ago

“Flowers arrived on time, minimal presentation in a box no ribbon or fuss. Following day roses wilted and lilies still unopened. Complained and told to send photos- could not view photos from IPad, very strange. After 1 day to-ing and fro- ing company agreed to replace flowers. Lillies beautiful, now in full glory. Replacement arrived on time but roses not pristine, seen better in a mini- market.”

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Posted 8 years ago

“The flowers have not been received. No name given who apparently signed for them”

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Posted 8 years ago

“What a load of crap the flowers we had delivered looked like they had been taken from a grave .they where wilting and had brown petals. The company ran us ragged giving every excuse even saying after some time they couldn't view pictures sent from a smart phone. Says it all really. Never use this lot again”

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Posted 8 years ago

“They are an excellent way to send flowers and gifts , on time and for a small price make your order even bigger . Beautiful fresh flowers that last and are the most amazing colour .”

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Posted 8 years ago

“I couldn't believe that I could order last thing on a Saturday and have a delivery Sunday morning!! They kept me informed every step of the way.”

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Posted 8 years ago

“Let's talk about the good first - flowers arrived on time and look stunning. Unfortunately though there is more bad than good: 1. Card was badly creased and message insinde was on a sticker that was haphazardly stuck in with little or no care. 2. Ordered chocolate with the flowers (they were for our 15th wedding anniversary) and this was never delivered! 3. Struggling to make a complaint as there is no phone number and the customer contact options don't clearly cover this issue 4. Awful communication post order and pre-delivery - I only received the order confirmation 45 minutes prior to the flowers being delivered and never received a dispatch or delivery confirmation. That said, it's a lovely bouquet and my wife was happy (she doesn't know about the missing chocolate) so mission accomplished I suppose.”

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Posted 8 years ago

“I ordered sympathy flowers from serenata which were not delivered. Serenata arranged re delivery but again the flowers weren't delivered. Its extremely disappointing and added stress that was completely unwelcome at a difficult time”

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Posted 8 years ago

“Flowers were delivered as expected and inexpensive. Great customer service response. However, I did not like the flowers being prepackaged and had to be arranged once delivered. Also, I could not cancel my order when I decided I changed my mind.”

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Posted 8 years ago

“the flowers were lovely but the courier was poor. they said they tried to deliver, yet there were 4 people at home, 3 days later they sais they could not locate the property. days later they left the gift out by the car in the pouring rain in full view to all passing. very lucky it wasn't stolen,”

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Posted 8 years ago

“""Customer service very difficult to communicate or raise concerns with. Not easily found information, if at all, on the website regarding the number of stems in deluke or grandissimo bunch of flowers, but very easy to pay extra. I paid for a vase and teddy bear but only received a vase despite paying for both. Raised the issue with customer services and got an automated response twice to little effect and very impersonal, leaving me with the impression the are only concerned with sales and not customer services. I was asked to take a photo of the Teddy I didn't receive. How???? There is a tracking option but it is not updated so is useless. Flowers arrived on time but paid extra. Flowers were nice and lasted 8 days but every time I looked at them it reminded me how disappointed I was with customer services.”

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Posted 8 years ago

“Easy to order, and select options. Quality of the ballon and teddy bear were great value. However the flowers themselves were a bit dissapointing. Mould was present on one of the stems and 2 stems were wilted. About half the flowers went on the compost heap. The cheap supermarket flowers my sister bought for the occasion were much better looking, and a lot cheaper.”

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Posted 8 years ago

“""Flowers left on door in pouring rain so box got wet. This was on Tuesday, by Wednesday most of the roses were dead. I am not very happy as these were for my son & daughter in laws wedding anniversary.”

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Posted 8 years ago

“Flowers were left outside in the rain on the door step. Delivered on Tuesday afternoon and on Wednesday afternoon most of the roses were dead.”

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Posted 8 years ago

“""Great easy online ordering. Frequent updates about delivery. And beautiful fresh flowers.”

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Posted 8 years ago

“I'm not sure if the flowers left the store in the condition they arrived in. But some flowers had snapped/broken and had come loose from bunch on delivery. Was disappointed. Have used the service before and been very happy”

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Posted 8 years ago

“""we are disabled and asked for a patient delivery they wasn't patient and left flowers on doorstep in view of everyone and anyone the problem is we have had things taken off the doorstep before and this is why we insisted on the patient option turns it its a farce so with this in mind probably wont ever use your service again,what happened they rang door bell and then left by the time i got to the door no one was around so we was lucky this time”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews