Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality flowers deliverd on time and well presented fantadtic value for money”

Helpful Report

Posted 9 years ago

“I placed an order. I entered my mother address. Some how the address was changed, therefore the flowers were not delivered. Unaware of why my delivery had not been completed, I followed it up with the company. Once the problem had been made clear, I wrote a message stating that this must be due to a technical error, and the reply was 'Unfortunately your reason for contacting us was missing. Please can you let us know how we can help and we will be more than happy to assist you further.' This message was sent to me a number of times. I reexplained the problem. They told me that I entered that address and for 50% of the cost they will redeliver. I DID NOT enter the address wrong. I know my mums address!?!?!?! Why would i enter it wrong????? The person at the other end of the email told me that she was 'saddened' by my dismay. However, they offered nothing whether that be understanding, meeting me in the middle, or even an apology for their system error. Each message was also sent by a different employee, each one offering the bare minimum in information. I moved to Australia over 5 years ago, I send flowers at least 6 times a year for birthdays, mothers day, happy occasions, and sadly some sad occasions too. They have lost a valued customer. One that would have returned at least every other month. and Serenata... why does the status on my online profile say that the delivery is confirmed? Once again Serenata I smell BS. I don't doubt that the BS has finished either - their response to this review will be that i entered the address wrong.”

Helpful Report

Posted 9 years ago

“I ordered some flowers from your company to be delivered to my mum for a special occasion. They were never delivered. This has left me very upset and disappointed!”

Helpful Report

Posted 9 years ago

“Very easy to order, recipients received on time and happy with flowers surprise-thanks”

Helpful Report

Posted 9 years ago

“Flowers were not worth the price (£29.99), weren't fresh or good quality. Unfortunately wont be repeat customer.”

Helpful Report

Posted 9 years ago

“I am so deeply upset when attending a close friend's mum's funeral that the flowers orders from yourselves were so appalling. The price was reduced from 34.00 to 29.99 and was supposedly a sheaf. In fact it amounted to a couple of white flowers in a bunch which was completed covered (possibly as there were so little flowers!) in a blatant advertisement for Serenata. I would like a full refund so that I can donate the money to her local hospice; I will certainly not be using yourselves again nor recommending to anyone in the future I have never been so embarrassed at having my name on something. I am unable to provide a photo it is NOT something you do at a funeral!”

Helpful Report

Posted 9 years ago

“Ordered the golden harvest bunch. Absolutely shocking what arrived. A small bunched up batch of flowers which were about 1/4 of the size displayed in the standard size picture. For the price paid, I'd find better quality from a garage at 10pm.”

Helpful Report

Posted 9 years ago

“Great service delivered on time and recipient delighted”

Helpful Report

Posted 9 years ago

“Won't use again ever couldn't / wouldn't change the order or cancel it so flowers being delivered when person not there”

Helpful Report

Posted 9 years ago

“Very good service , delivered on time , happy to leave a good review , wife was very happy , flowers looked great .”

Helpful Report

Posted 9 years ago

“Very good service , on time and flowers made my wife very happy... Thanks .. looked good too .”

Helpful Report

Posted 9 years ago

“Very unreliable..so disappointed..order cane too late the day after the occasion..it wasnt a surprise anymore”

Helpful Report

Posted 9 years ago

“The flowers were no better than a bunch from Tescos. So a bit disappointed and won't be using company again..”

Helpful Report

Posted 9 years ago

“Flowers are nice but the amount you get is poor, there was too many budget flowers in bunch and not enough nicer flowers in bunch, the bunch was not worth the price I paid, wouldn't order again”

Helpful Report

Posted 9 years ago

“Flowers were not delivered or delivered to wrong person despite very precise address and company and receiver name. Surprise was ruined, they dont bother to reply to inquiries left at their site. AVOID”

Helpful Report

Posted 9 years ago

“The picture of the flowers ordered didn't correspond to the actual bouquet you receive I attached photo so decide for yourself There should be a description beside each option what actually you are purchasing with dimensions and actual photos . Not studio made ultra Photoshoped items”

Serenata Flowers 2 star review on 12th September 2017

Helpful Report

Posted 9 years ago

“Delivery was quick but the quality of the flowers are awful. They looked beautiful when arrived but lasted a day. A lot of the flowers have wilted with most of the roses dead. Completely disgusted with the quality for the money I spent.”

Serenata Flowers 1 star review on 11th September 2017

Helpful Report

Posted 9 years ago

“Flowers ordered according to the picture provided were very different form the ones you receive . Pictures little bit misleading, so just because it arrived on time , i gave 2 stars”

Helpful Report

Posted 9 years ago

“I Odered some flowers on Friday 8th September it is now Monday 11th and they haven't arrived ! I have also emailed you but have heard nothing back , you have also taken the money out of my bank !”

Helpful Report

Posted 9 years ago

“Although the flowers that were delivered are lovely, they were delivered 3 days late, why when I ordered was I not told this. I am extremely disappointed and will think twice to use this service again.”

Helpful Report

Posted 9 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews