Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the flowers that were delivered are lovely, they were delivered 3 days late, why when I ordered was I not told this. I am extremely disappointed and will think twice to use this service again.”

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Posted 8 years ago

“Pretty flowers there's just didn't seem many. I saw a photo from the recipient and was a bit disappointed. Perhaps the delivery costs are high.”

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Posted 8 years ago

“The flowers have not arrived. I couldn't track order. You didn't sent me emails re delivery as you have done with previous orders. Very disappointed”

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Posted 8 years ago

“Tried to contact them about a redelivery on Friday and I have still not heard back from them. They said they tried to deliver but someone was in and there wasn't a delivery.”

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Posted 8 years ago

“I placed a same day order, which was confirmed..Later that evening I got an email saying they couldn't complete the order! They were for my mothers 60th Birthday..😡”

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Posted 8 years ago

“excellent service & very prompt - well done & thank you”

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Posted 8 years ago

“Very disappointing bunch of flowers paid £20 for a bunch that I could have got from somewhere like Tesco for £5 plus they are delivered by yodel in a box hardly the hand delivered experience that we were looking for. Would not recommend and would certainly not use this company again.”

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Posted 8 years ago

“I paid for a bouquet and same day delivery - NEVER DELIVERED. Am now fighting to get my money back as the 'Partner' florist remembers delivering them to the address on my order. Not possible as all my family & friends were present at the address when they claim to have delivered and no answer so left on doorstep. This seems to be a huge CON although some reviews state flowers delivered - I use online florists all year round for work colleagues and this has been my worst experience yet!”

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Posted 8 years ago

“Fabulously easy to see all the flowers to order with a smooth purchase and great comms. the recipient was so happy. There is a but - I saw the basket a two days later and it was not like the picture. The flowers were much smaller and not so tall. The small roses were withering as they didn't seem able to take water from the oasis so this rather spoilt the display. It was my first order, this has not put me off using Seranta again but I am disappointed and would perhaps stick with a bunch for a vase not a basket.”

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Posted 8 years ago

“I found easy to chose & order flowers on line. I received email to say flowers were on their way. 6 hours later received text informing me they had been delivered. Within 2 days the flowers were going brown. Maybe this was because they had damp paper around the stems & had been on delivery van for 6 hours. Flowers brought at local Sainsbury's on same day as flowers were delivered lasted longer. Very disappointed as these were to congratulate my daughter on her engagement & cost much more than Sainsbury's flowered”

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Posted 8 years ago

“Really poor...flowers were small and didn't match the picture shown despite paying extra.roses were already dead and the rest wernt far behind..looked like they had been stolen off of a grave.”

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Posted 8 years ago

“Small bunch despite paying extra.Roses were dead and the rest not far behind it...really bad !”

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Posted 8 years ago

“""Not delivered when said they would be. Delivered 24 hrs late still waiting for a refund”

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Posted 8 years ago

“""Sadly flowers were not very happy even after trimming and arranging in vase probably down to the fact their stalks were simply wrapped in wet tissue and then left in our boiler room which is heated at all times. Flowers were sent as a surprise and even though email address was changed still received notification on original email address. Spoilt surprise!”

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Posted 8 years ago

“The rose plant was lovely when it did arrive it would have been great if it had arrived on the right day.”

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Posted 8 years ago

“My order wasn't delivered”

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Posted 8 years ago

“Fast delivery. The flowers looked an acceptable quality, not as great as I'd hoped though. I was very disappointed that there was no card in the flowers so my friend had no idea who had sent them and the sentiment behind sending the flowers was lost completely. Not sure I'd use a this company again.”

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Posted 8 years ago

“"Note that I wrote down wasn't sent. Florist chose their own choice of wordings. My name wasn't even on the note which caused our relationship more strain"”

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Posted 8 years ago

“Poor quality flowers contacted them and flowers were resent. 2nd lot even worse quality with brown roses! Good customer service but after using them for 10years I'll be trying a new company”

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Posted 8 years ago

“Flowers arrived on time, minimal presentation in a box no ribbon or fuss. Following day roses wilted and lilies still unopened. Complained and told to send photos- could not view photos from IPad, very strange. After 1 day to-ing and fro- ing company agreed to replace flowers. Lillies beautiful, now in full glory. Replacement arrived on time but roses not pristine, seen better in a mini- market.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews