Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not worth the price (£29.99), weren't fresh or good quality. Unfortunately wont be repeat customer.”

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Posted 8 years ago

“I am so deeply upset when attending a close friend's mum's funeral that the flowers orders from yourselves were so appalling. The price was reduced from 34.00 to 29.99 and was supposedly a sheaf. In fact it amounted to a couple of white flowers in a bunch which was completed covered (possibly as there were so little flowers!) in a blatant advertisement for Serenata. I would like a full refund so that I can donate the money to her local hospice; I will certainly not be using yourselves again nor recommending to anyone in the future I have never been so embarrassed at having my name on something. I am unable to provide a photo it is NOT something you do at a funeral!”

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Posted 8 years ago

“Ordered the golden harvest bunch. Absolutely shocking what arrived. A small bunched up batch of flowers which were about 1/4 of the size displayed in the standard size picture. For the price paid, I'd find better quality from a garage at 10pm.”

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Posted 8 years ago

“Great service delivered on time and recipient delighted”

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Posted 8 years ago

“Won't use again ever couldn't / wouldn't change the order or cancel it so flowers being delivered when person not there”

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Posted 8 years ago

“Very good service , delivered on time , happy to leave a good review , wife was very happy , flowers looked great .”

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Posted 8 years ago

“Very good service , on time and flowers made my wife very happy... Thanks .. looked good too .”

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Posted 8 years ago

“Very unreliable..so disappointed..order cane too late the day after the occasion..it wasnt a surprise anymore”

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Posted 8 years ago

“The flowers were no better than a bunch from Tescos. So a bit disappointed and won't be using company again..”

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Posted 8 years ago

“Flowers are nice but the amount you get is poor, there was too many budget flowers in bunch and not enough nicer flowers in bunch, the bunch was not worth the price I paid, wouldn't order again”

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Posted 8 years ago

“Flowers were not delivered or delivered to wrong person despite very precise address and company and receiver name. Surprise was ruined, they dont bother to reply to inquiries left at their site. AVOID”

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Posted 8 years ago

“The picture of the flowers ordered didn't correspond to the actual bouquet you receive I attached photo so decide for yourself There should be a description beside each option what actually you are purchasing with dimensions and actual photos . Not studio made ultra Photoshoped items”

Serenata Flowers 2 star review on 12th September 2017

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Posted 8 years ago

“Delivery was quick but the quality of the flowers are awful. They looked beautiful when arrived but lasted a day. A lot of the flowers have wilted with most of the roses dead. Completely disgusted with the quality for the money I spent.”

Serenata Flowers 1 star review on 11th September 2017

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Posted 8 years ago

“Flowers ordered according to the picture provided were very different form the ones you receive . Pictures little bit misleading, so just because it arrived on time , i gave 2 stars”

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Posted 8 years ago

“I Odered some flowers on Friday 8th September it is now Monday 11th and they haven't arrived ! I have also emailed you but have heard nothing back , you have also taken the money out of my bank !”

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Posted 8 years ago

“Although the flowers that were delivered are lovely, they were delivered 3 days late, why when I ordered was I not told this. I am extremely disappointed and will think twice to use this service again.”

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Posted 8 years ago

“Pretty flowers there's just didn't seem many. I saw a photo from the recipient and was a bit disappointed. Perhaps the delivery costs are high.”

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Posted 8 years ago

“The flowers have not arrived. I couldn't track order. You didn't sent me emails re delivery as you have done with previous orders. Very disappointed”

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Posted 8 years ago

“Tried to contact them about a redelivery on Friday and I have still not heard back from them. They said they tried to deliver but someone was in and there wasn't a delivery.”

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Posted 8 years ago

“I placed a same day order, which was confirmed..Later that evening I got an email saying they couldn't complete the order! They were for my mothers 60th Birthday..😡”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews