Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy as the plant was packed upside down!!! The basket was empty and the dirt in the box. Not good.”

Helpful Report

Posted 8 years ago

“""ordered flowers on a sunday for next day delivery. Next day late afternoon get an email to say that the flowers would be out the next day. The next day (the day after the special occasion had been and gone) I get a second email to say the flowers had now disappeared and wouldn't be sent till the next day. At which point I cancelled the delivery and had to go elsewhere. I wont ever use their service again.”

Helpful Report

Posted 8 years ago

“""Flowers were delivered to wrong address. Two roads away from the correct one! Fortunately the owners of the house where they were left found out where the correct recipients lived and took them to right place. As they were a surprise, it is only their honesty that resulted in the flowers reaching the rightful destination. A shame as I understand they were beautiful if a little tired.”

Helpful Report

Posted 8 years ago

“My sister was delighted with her flowers! I received info by text on the progress of the order and the free next day delivery was perfect Thankyou”

Helpful Report

Posted 8 years ago

“Flowers arrived on time but some were in full bloom and after a couple of days are dwindling, the others are just opening. Not impressed. Won't use again.”

Helpful Report

Posted 8 years ago

“Arrived the right day that was good. Very disappointed with flowers. For the money I would have expected more blooms. I would have got more blooms if I'd gone to a supermarket and they would have been cheaper.”

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Posted 8 years ago

“The flowers looked very cheap like something youd get from asda for a fiver. Picture showed them very wide open bunch which wasnt the case at all in reality. Purchased the balloon also. The image led me to believe it was a full size helium balloon. Instead it was a 4 inch diameter balloon on a stick. Also the card that was supposed to come with it.. wasnt in the bunch.. wasnt card.. it was a piece of paper at the bottom of the box.. delivery was on time however..”

Helpful Report

Posted 8 years ago

“Delivery on time but...with no ticket. And the ticket is the most important sometimes”

Helpful Report

Posted 8 years ago

“I bought the flowers for my Aunts birthday and she thought they were lovely but I was disappointed with the size of the basket of flowers.”

Helpful Report

Posted 8 years ago

“The flowers were wilted and brown round the edge of the petals. Looked nithing like what was advertised. Not very happy”

Serenata Flowers 2 star review on 4th September 2017

Helpful Report

Posted 8 years ago

“Not arrived on the day required. Not only that but badly damaged and not even the flowers shown. Correspondence swift and did get total refund but had to ask and wouldn't use them again.”

Helpful Report

Posted 8 years ago

“"The flowers that arrived (very late in the day) were already going brown and dying, with lots of petals already falling off. They did not look like the picture at all. Disappointing for the money and wish I had stuck to my normal supplier."”

Helpful Report

Posted 8 years ago

“"I ordered a my girlfriend a bouquet for our anniversary and paid for an early morning delivery as we were busy throughout the day. After paying £10 to ensure delivery before 10.30 I was disappointed to be leaving the house at 10.45 without any sign of a delivery van. To add insult to injury on our special day I was told by the customer service team that my girlfriend had apparently signed for the flowers at 10.27, a clear fraud to cover up either their mistake or the couriers. When we returned home late in the evening we were expecting a failed delivery note or the flowers to be handed over by a neighbor, neither of these happened. It turns out they had seen someone trying to make a delivery at 16.00 in the afternoon. I was told I would have to wait for an investigation to take place before any refund could be issued. The next morning at 10.20 the delivery was attempted again, obviously I refused this as our anniversary had passed and this situation had already left us with a bitter taste. Only after telling the customer service team of this attempted delivery did I get offered my refund. Got to wonder how we signed for a delivery we hadn't had, conveniently before the cut off time. A refund was the very least that I would expect for such a blatant failure on a special occasion and the very least is what I got.”

Helpful Report

Posted 8 years ago

“Flowers was not anything like the photos. They were delivered in a card board box. Very romantic!! Note on the delivery ticket to knock hard. I found the box laying on my door step. Flowers look like they have Seen better days. Apart from that ok.”

Helpful Report

Posted 8 years ago

“""Did not deliver order on 1//9/17 and has still not arrived .Very disappointed as am now £64.00 worse off and no flowers delivered to my niece in USA who has just had MAJOR surgery and probably thinks I don't care. This is a con or what ?”

Helpful Report

Posted 8 years ago

“""You never delivered my order, very disappointed. have now lost £64-00 its a con”

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Posted 8 years ago

“Great service. I can't comment on the flowers as I never saw them. My friend said they were lovely.”

Helpful Report

Posted 8 years ago

“Cheats, couldn't deliver in time but will take money for cancellation”

Helpful Report

Posted 8 years ago

“"The recepiant informed me the flowers were nearly dead, withered anf brown around the edges"”

Helpful Report

Posted 8 years ago

“Ordered flowers to be delivered to my girlfriends work was not delivered on time. Was apparently delivered a few hours late which they was not. When I complained was told would have to wait to hear what the courier did with the flowers to see what happens.... still waiting for a reply will never order from this site again.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews