Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers have not been received. No name given who apparently signed for them”

Helpful Report

Posted 8 years ago

“What a load of crap the flowers we had delivered looked like they had been taken from a grave .they where wilting and had brown petals. The company ran us ragged giving every excuse even saying after some time they couldn't view pictures sent from a smart phone. Says it all really. Never use this lot again”

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Posted 8 years ago

“They are an excellent way to send flowers and gifts , on time and for a small price make your order even bigger . Beautiful fresh flowers that last and are the most amazing colour .”

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Posted 8 years ago

“I couldn't believe that I could order last thing on a Saturday and have a delivery Sunday morning!! They kept me informed every step of the way.”

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Posted 8 years ago

“Let's talk about the good first - flowers arrived on time and look stunning. Unfortunately though there is more bad than good: 1. Card was badly creased and message insinde was on a sticker that was haphazardly stuck in with little or no care. 2. Ordered chocolate with the flowers (they were for our 15th wedding anniversary) and this was never delivered! 3. Struggling to make a complaint as there is no phone number and the customer contact options don't clearly cover this issue 4. Awful communication post order and pre-delivery - I only received the order confirmation 45 minutes prior to the flowers being delivered and never received a dispatch or delivery confirmation. That said, it's a lovely bouquet and my wife was happy (she doesn't know about the missing chocolate) so mission accomplished I suppose.”

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Posted 8 years ago

“I ordered sympathy flowers from serenata which were not delivered. Serenata arranged re delivery but again the flowers weren't delivered. Its extremely disappointing and added stress that was completely unwelcome at a difficult time”

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Posted 8 years ago

“Flowers were delivered as expected and inexpensive. Great customer service response. However, I did not like the flowers being prepackaged and had to be arranged once delivered. Also, I could not cancel my order when I decided I changed my mind.”

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Posted 8 years ago

“the flowers were lovely but the courier was poor. they said they tried to deliver, yet there were 4 people at home, 3 days later they sais they could not locate the property. days later they left the gift out by the car in the pouring rain in full view to all passing. very lucky it wasn't stolen,”

Helpful Report

Posted 8 years ago

“""Customer service very difficult to communicate or raise concerns with. Not easily found information, if at all, on the website regarding the number of stems in deluke or grandissimo bunch of flowers, but very easy to pay extra. I paid for a vase and teddy bear but only received a vase despite paying for both. Raised the issue with customer services and got an automated response twice to little effect and very impersonal, leaving me with the impression the are only concerned with sales and not customer services. I was asked to take a photo of the Teddy I didn't receive. How???? There is a tracking option but it is not updated so is useless. Flowers arrived on time but paid extra. Flowers were nice and lasted 8 days but every time I looked at them it reminded me how disappointed I was with customer services.”

Helpful Report

Posted 8 years ago

“Easy to order, and select options. Quality of the ballon and teddy bear were great value. However the flowers themselves were a bit dissapointing. Mould was present on one of the stems and 2 stems were wilted. About half the flowers went on the compost heap. The cheap supermarket flowers my sister bought for the occasion were much better looking, and a lot cheaper.”

Helpful Report

Posted 8 years ago

“""Flowers left on door in pouring rain so box got wet. This was on Tuesday, by Wednesday most of the roses were dead. I am not very happy as these were for my son & daughter in laws wedding anniversary.”

Helpful Report

Posted 8 years ago

“Flowers were left outside in the rain on the door step. Delivered on Tuesday afternoon and on Wednesday afternoon most of the roses were dead.”

Helpful Report

Posted 8 years ago

“""Great easy online ordering. Frequent updates about delivery. And beautiful fresh flowers.”

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Posted 8 years ago

“I'm not sure if the flowers left the store in the condition they arrived in. But some flowers had snapped/broken and had come loose from bunch on delivery. Was disappointed. Have used the service before and been very happy”

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Posted 8 years ago

“""we are disabled and asked for a patient delivery they wasn't patient and left flowers on doorstep in view of everyone and anyone the problem is we have had things taken off the doorstep before and this is why we insisted on the patient option turns it its a farce so with this in mind probably wont ever use your service again,what happened they rang door bell and then left by the time i got to the door no one was around so we was lucky this time”

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Posted 8 years ago

“Not happy as the plant was packed upside down!!! The basket was empty and the dirt in the box. Not good.”

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Posted 8 years ago

“""ordered flowers on a sunday for next day delivery. Next day late afternoon get an email to say that the flowers would be out the next day. The next day (the day after the special occasion had been and gone) I get a second email to say the flowers had now disappeared and wouldn't be sent till the next day. At which point I cancelled the delivery and had to go elsewhere. I wont ever use their service again.”

Helpful Report

Posted 8 years ago

“""Flowers were delivered to wrong address. Two roads away from the correct one! Fortunately the owners of the house where they were left found out where the correct recipients lived and took them to right place. As they were a surprise, it is only their honesty that resulted in the flowers reaching the rightful destination. A shame as I understand they were beautiful if a little tired.”

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Posted 8 years ago

“My sister was delighted with her flowers! I received info by text on the progress of the order and the free next day delivery was perfect Thankyou”

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Posted 8 years ago

“Flowers arrived on time but some were in full bloom and after a couple of days are dwindling, the others are just opening. Not impressed. Won't use again.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews