Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet I ordered wasn't available, so they sent a totally different bouquet without informing me. I ordered white abs received a very colourful bunch. Unfortunately it got worse by the very poor customer service experience. Totally avoided my question as to why such a different bouquet arrived. Each time they avoided answering the question. There seems to be a recurring pattern with serenata customer service. This seems like a great idea and if it wasn't for your customer service department I would have placed quite a few orders in the future. Such a shame you don't put the customer first.”

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Posted 8 years ago

“The flowers arrived on time and I'm told they were beautiful however the card was inappropriate and not what I chose.It was for a bereavement for a funeral and the card was a a picture of two people kissing saying soulmates on the front not very appropriate for a dead father!”

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Posted 8 years ago

“My friend was very happy with the roses.”

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Posted 8 years ago

“Even 1 star is too much. they failed to deliver on the day. because it was then bank holiday weekend and shop probably closed, it must have remained boxed up in the back of the van till Tuesday 4 days late then delivered with driver saying he couldnt find address. flowers obvioulsy not of high qualiey by then. they still havent refunded my money despite numerous emails to them. I will never order from them. esp on a friday as you might not see them till monday. v disappointed at customer service”

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Posted 8 years ago

“Request for flowers to be left at back of the property,they were left at the front of the house.Also one of the roses was shrivelled.”

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Posted 8 years ago

“Ordered same day delivery they didn't get there until the next day and I ordered a white bookie and got what can only be described as supermarket reduced dead flowers. Will never use them again and I suggest you don't”

Serenata Flowers 1 star review on 29th August 2017

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Posted 8 years ago

“Poor flowers. Some looked dead within 5 days. Photo shows flowers after 5 days. No food come with flowers. Disappointed.”

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Posted 8 years ago

“Unable to rate the flower ordered as they never arrived. They were for a funeral and so there was no second chance. Received an apology of sorts saying due to a technical hitch "the order had not streamed correctly to the production team" whatever that meant. Only consolation was there were no problems with a refund back to the credit card but this was not the point.”

Helpful Report

Posted 8 years ago

“I ordered the flowers for our anniversary to arrive on Sunday 27th August. As we were staying at the Cameron House Hotel I got them sent there. Got a message back saying the courier could not find the address as it was incomplete. I filled it in correctly using the drop down address finder on the website but the system edited that to Alexandria G83 8QZ. I replied to the email only to be told that I HAD MADE A MISTAKE - wrong!!! I asked them for my money back but they said as I had got it wrong they would not refund my money, even though the moment had passed. The money is irrelevant it is more the fact that they accused me of getting it wrong when it was their system. We were only staying one night so I asked for it to be delivered by 9am the next morning only to be told that it was a bank holiday. Not in Scotland it wasn't and the last time I looked, Cameron House Hotel is still in Scotland. I asked for it to be redirected to my house and was told it would come Wednesday. I then got an email saying that it would be delivered Tuesday. So is it Tuesday or Wednesday? Which day am I supposed to hang around for a bunch of flowers that are too late anyway. I would not have written such a bad review if they had just apologised and said they got it wrong instead of accusing me. It would have been nice to get some sort of recognition for their errors in the way of an apology or a box of chocolates or a wine gum- anything. Bad service all round and badly handled when it started to go wrong.”

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Posted 8 years ago

“Very disapointing ordered flowers got an email to say flowers were dispatched then got one to say failed delivery courier could not find address, emailed sinatra flowers to be told they would be delivered tuesday as it was a bank holiday yesterday i ordered the flowers on friday, flowers finally got delivered 3 days later the recipient sent me a photo and they were not worth the price i paid i could of got a bigger bunch for cheaper at the supermarket will not be ordering from here again”

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Posted 8 years ago

“Did not receive flowers, courier claimed he tries to deliver but I was in all day, kept refreshing the status delivery page and then it all of a sudden said failed. I took this matter up with support. Was told I will not receive a refund. Still haven't received flowers, was basically called a lier by support. Very bad service will never use again”

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Posted 8 years ago

“Beautiful flowers delivered on time. Very nice to be notified when the flowers were delivered. Will definitely use them again.”

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Posted 8 years ago

“Most of the flowers were beautiful, but some of the roses petals had already gone brown and a number of the flowers were crushed or had petals missing. Disappointing”

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Posted 8 years ago

“Flowers were great but customer service was non responsive and a disappointment!”

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Posted 8 years ago

“The delivered flowers in no way match the arrangement as shown on the Internet. The internet image shows arrange flowers in a vase. The delivered flowers was not in a vase and not arrange. Disappointing. Will not use this service again.”

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Posted 8 years ago

“The flowers arrived exactly on date. The receiver was delighted with the bouquet which was large enough for her to split into two arrangements fitting for the memorial occasion. Many thanks”

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Posted 8 years ago

“The service and constant updates were amazing. definitely be using this site again.”

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Posted 8 years ago

“The recipients thought they were beautiful, the customer service from Serenata was ace and I will gladly use them again and spread the word. Thank you. Unlike some other 'next day' service online florists, Serenata really was next day delivery. Well done to all at Serenata.”

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Posted 8 years ago

“Bought flower display for my aunt and uncle's Diamond Wedding Anniversary (Gift of Love). They were absolutely delighted, very beautiful flowers and excellent quality. Will definitely use you again.”

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Posted 8 years ago

“Nothing wrong at all, clicked on the wrong star My Aunt very impressed with the flowers Delivery exactly when I requested Will order from you again”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews