Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived on the day required. Not only that but badly damaged and not even the flowers shown. Correspondence swift and did get total refund but had to ask and wouldn't use them again.”

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Posted 8 years ago

“"The flowers that arrived (very late in the day) were already going brown and dying, with lots of petals already falling off. They did not look like the picture at all. Disappointing for the money and wish I had stuck to my normal supplier."”

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Posted 8 years ago

“"I ordered a my girlfriend a bouquet for our anniversary and paid for an early morning delivery as we were busy throughout the day. After paying £10 to ensure delivery before 10.30 I was disappointed to be leaving the house at 10.45 without any sign of a delivery van. To add insult to injury on our special day I was told by the customer service team that my girlfriend had apparently signed for the flowers at 10.27, a clear fraud to cover up either their mistake or the couriers. When we returned home late in the evening we were expecting a failed delivery note or the flowers to be handed over by a neighbor, neither of these happened. It turns out they had seen someone trying to make a delivery at 16.00 in the afternoon. I was told I would have to wait for an investigation to take place before any refund could be issued. The next morning at 10.20 the delivery was attempted again, obviously I refused this as our anniversary had passed and this situation had already left us with a bitter taste. Only after telling the customer service team of this attempted delivery did I get offered my refund. Got to wonder how we signed for a delivery we hadn't had, conveniently before the cut off time. A refund was the very least that I would expect for such a blatant failure on a special occasion and the very least is what I got.”

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Posted 8 years ago

“Flowers was not anything like the photos. They were delivered in a card board box. Very romantic!! Note on the delivery ticket to knock hard. I found the box laying on my door step. Flowers look like they have Seen better days. Apart from that ok.”

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Posted 8 years ago

“""Did not deliver order on 1//9/17 and has still not arrived .Very disappointed as am now £64.00 worse off and no flowers delivered to my niece in USA who has just had MAJOR surgery and probably thinks I don't care. This is a con or what ?”

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Posted 8 years ago

“""You never delivered my order, very disappointed. have now lost £64-00 its a con”

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Posted 8 years ago

“Great service. I can't comment on the flowers as I never saw them. My friend said they were lovely.”

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Posted 8 years ago

“Cheats, couldn't deliver in time but will take money for cancellation”

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Posted 8 years ago

“"The recepiant informed me the flowers were nearly dead, withered anf brown around the edges"”

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Posted 8 years ago

“Ordered flowers to be delivered to my girlfriends work was not delivered on time. Was apparently delivered a few hours late which they was not. When I complained was told would have to wait to hear what the courier did with the flowers to see what happens.... still waiting for a reply will never order from this site again.”

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Posted 8 years ago

“Too few flowers”

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Posted 8 years ago

“"flowers arrived a day late and so missed my mum's birthday. Then when they did arrive the roses were all brown around the edges. Won't be buying flowers from them again. "”

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Posted 8 years ago

“""The roses were brown on the petals not many heads”

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Posted 8 years ago

“""Everyone who has seen them have how great they look including the person they were meant for.”

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Posted 8 years ago

“Absolutely rubbish flowers. Mostly half dead and wilted.”

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Posted 8 years ago

“""Arrived without card and message to say who the flowers were from even though I had clearly written message to be attached, recipient had to contact serenata who in turn e mailed me to contact sister-in-law to let her know it was me who sent them! what a rigmarole! !”

Helpful Report

Posted 8 years ago

“Very disappointed, flowers were delivered in a box, by a carrier not the usual florist's van. on opening i was really let down by the condition of the white roses as they were nearly all brown around the edges of the petals. absolute rubbish in my opinion will certainly not use again.”

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Posted 8 years ago

“""very disappointed. flowers were very drab and mostly leaves.”

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Posted 8 years ago

“When the flowers where delivered they where in a box and they where half dead the edges of the flowers where dead they where not up to standard at all. I believe flowers should be hand delivered and not in a box to dry out.”

Serenata Flowers 1 star review on 1st September 2017

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Posted 8 years ago

“The level and mood of correspondence was sublime - my girlfriend was overwhelmed by all aspects of the gift, including the delivery driver + the the fact that this was the first time I'd ever ordered her flowers!!! - having said that Yvonne was also very taken with the wording - great little touches that added to how personal the whole experience was. From buying to receiving - thanks”

Serenata Flowers 5 star review on 1st September 2017

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews