Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the flowers for our anniversary to arrive on Sunday 27th August. As we were staying at the Cameron House Hotel I got them sent there. Got a message back saying the courier could not find the address as it was incomplete. I filled it in correctly using the drop down address finder on the website but the system edited that to Alexandria G83 8QZ. I replied to the email only to be told that I HAD MADE A MISTAKE - wrong!!! I asked them for my money back but they said as I had got it wrong they would not refund my money, even though the moment had passed. The money is irrelevant it is more the fact that they accused me of getting it wrong when it was their system. We were only staying one night so I asked for it to be delivered by 9am the next morning only to be told that it was a bank holiday. Not in Scotland it wasn't and the last time I looked, Cameron House Hotel is still in Scotland. I asked for it to be redirected to my house and was told it would come Wednesday. I then got an email saying that it would be delivered Tuesday. So is it Tuesday or Wednesday? Which day am I supposed to hang around for a bunch of flowers that are too late anyway. I would not have written such a bad review if they had just apologised and said they got it wrong instead of accusing me. It would have been nice to get some sort of recognition for their errors in the way of an apology or a box of chocolates or a wine gum- anything. Bad service all round and badly handled when it started to go wrong.”

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Posted 8 years ago

“Very disapointing ordered flowers got an email to say flowers were dispatched then got one to say failed delivery courier could not find address, emailed sinatra flowers to be told they would be delivered tuesday as it was a bank holiday yesterday i ordered the flowers on friday, flowers finally got delivered 3 days later the recipient sent me a photo and they were not worth the price i paid i could of got a bigger bunch for cheaper at the supermarket will not be ordering from here again”

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Posted 8 years ago

“Did not receive flowers, courier claimed he tries to deliver but I was in all day, kept refreshing the status delivery page and then it all of a sudden said failed. I took this matter up with support. Was told I will not receive a refund. Still haven't received flowers, was basically called a lier by support. Very bad service will never use again”

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Posted 8 years ago

“Beautiful flowers delivered on time. Very nice to be notified when the flowers were delivered. Will definitely use them again.”

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Posted 8 years ago

“Most of the flowers were beautiful, but some of the roses petals had already gone brown and a number of the flowers were crushed or had petals missing. Disappointing”

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Posted 8 years ago

“Flowers were great but customer service was non responsive and a disappointment!”

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Posted 8 years ago

“The delivered flowers in no way match the arrangement as shown on the Internet. The internet image shows arrange flowers in a vase. The delivered flowers was not in a vase and not arrange. Disappointing. Will not use this service again.”

Serenata Flowers 1 star review on 29th August 2017

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Posted 8 years ago

“The flowers arrived exactly on date. The receiver was delighted with the bouquet which was large enough for her to split into two arrangements fitting for the memorial occasion. Many thanks”

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Posted 8 years ago

“The service and constant updates were amazing. definitely be using this site again.”

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Posted 8 years ago

“The recipients thought they were beautiful, the customer service from Serenata was ace and I will gladly use them again and spread the word. Thank you. Unlike some other 'next day' service online florists, Serenata really was next day delivery. Well done to all at Serenata.”

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Posted 8 years ago

“Bought flower display for my aunt and uncle's Diamond Wedding Anniversary (Gift of Love). They were absolutely delighted, very beautiful flowers and excellent quality. Will definitely use you again.”

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Posted 8 years ago

“Nothing wrong at all, clicked on the wrong star My Aunt very impressed with the flowers Delivery exactly when I requested Will order from you again”

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Posted 8 years ago

“They were for a friend who said they were lovely - they certainly looked unusual.”

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Posted 8 years ago

“Very nice flowers, good delivery timing”

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Posted 8 years ago

“EASE OF ORDERING,UPDATES ON DELIVERY,ARRIVED ON TIME,VERY NICE FLOWERS WELL PRESENTED,FIRST CLASS !!”

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Posted 8 years ago

“Super easy to order, reasonable compared to others and the customer was happy! A+”

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Posted 8 years ago

“You failed to complete and as yet have failed to acknowledge that I had to cancel and rebook elsewhere. I am still waiting for your acknowledgement and refund.You let me down.”

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Posted 8 years ago

“Delivery and packaging excellent, However the yellow roses developed brown bruises on their petals on the second day..”

Serenata Flowers 3 star review on 28th August 2017

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Posted 8 years ago

“They keep in touch, we know delivery has been made and recipient delighted. Thank you”

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Posted 8 years ago

“The receiver of the flowers did not know who sent them the flowers. They were puzzles until i rand them to ask if they have received flowers”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews