Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed I thought the flowers would look a lot fuller and come similar to the picture they are nothing like it”

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Posted 8 years ago

“Excellent service and value for money.”

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Posted 8 years ago

“They were delivered for a friend who had just had an operation, they arrived exactly as they were meant to and my friend was delighted as she had no idea I had arranged it as I live 150 miles away and couldn't call in to see her.”

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Posted 8 years ago

“Excellent service..lovely flowers and card.delivery man very pleasant”

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Posted 8 years ago

“Started off very well. Received confirmation of order and email on the day of delivery to say the flowers were with courier, however, the flowers never arrived and ruined a birthday surprise for my Father's birthday. Although they offered to redeliver another bouquet, this was 2 days after the event so I turned this down and asked for a refund. They have agreed to this but advised it can take up to 4 days. Disappointment does not cover it.”

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Posted 8 years ago

“Recipient was delighted with her flowers. Thank you.”

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Posted 8 years ago

“Flowers, could not deliver, have sent mobile phone number to you, have you used it to talk to flowerrecipient? but still have not heard if flowers have been delivered. Not really your fault though, but I will have lost my money by now.”

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Posted 8 years ago

“Good price , great selection , free delivery locally . Recipient was very happy with flowers and balloon”

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Posted 8 years ago

“Absolutely fantastic as ever, always really great!!”

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Posted 8 years ago

“Ease to place order and delivered within stipulated time. I am currently in Sierra Leone, so was extremely happy with the service”

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Posted 8 years ago

“Spot on! Good range of options. Easy process, good price, excellent product, perfect delivery. Recipient overjoyed! Job Done!”

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Posted 8 years ago

“SERVICE WAS ACE FANTASTIC. FLOWER ARRIVED UNDAMAGED AND FRESH. SO LOVE, LOVE, LOVE THE SERVICE THAT EVEN MY MUM WAS IMPRESSED.”

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Posted 8 years ago

“Great quality, delivery service and communication. Decent price as well.”

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Posted 8 years ago

“ACE FANTASTIC SERVICE. FLOWERS ARRIVED FRESH AND UNDAMAGED MUM WAS VERY IMPRESSED. LOVE,LOVE, LOVE YOUR SERVICE. WILL BE ORDERING FROM YOU AGAIN. MANY THANKS”

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Posted 8 years ago

“Ordered one day delivered next. Notified delivery made. V.Happy”

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Posted 8 years ago

“The recipient said the flowers were lovely. From my aspect, I like the notifications I received confirming that the flowers were on way and when they were delivered. I will definitely use Serenta again.”

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Posted 8 years ago

“Beautiful flowers, easy to navigate and book, easy and fast customer service, and a very happy recipient. Overall positive experience. Thank you!”

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Posted 8 years ago

“Great price for quality service. Will definitely be using Serenata flowers in the future.”

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Posted 8 years ago

“Delivery on time. Roses were lovely.”

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Posted 8 years ago

“Great flowers, good price and no hassel. Very pleased.”

Serenata Flowers 5 star review on 28th August 2017

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews