Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, flowers were delivered in a box, by a carrier not the usual florist's van. on opening i was really let down by the condition of the white roses as they were nearly all brown around the edges of the petals. absolute rubbish in my opinion will certainly not use again.”

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Posted 9 years ago

“""very disappointed. flowers were very drab and mostly leaves.”

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Posted 9 years ago

“When the flowers where delivered they where in a box and they where half dead the edges of the flowers where dead they where not up to standard at all. I believe flowers should be hand delivered and not in a box to dry out.”

Serenata Flowers 1 star review on 1st September 2017

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Posted 9 years ago

“The level and mood of correspondence was sublime - my girlfriend was overwhelmed by all aspects of the gift, including the delivery driver + the the fact that this was the first time I'd ever ordered her flowers!!! - having said that Yvonne was also very taken with the wording - great little touches that added to how personal the whole experience was. From buying to receiving - thanks”

Serenata Flowers 5 star review on 1st September 2017

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Posted 9 years ago

“Great customer help”

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Posted 9 years ago

“fast response fast deliver and good communications great service”

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Posted 9 years ago

“Delivered PM on day requested. A few stems snapped and some heads hanging off. Paid extra for more stems, but bouquet didn't look very impressive.”

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Posted 9 years ago

“The floral display was much smaller than I imagined and the flowers didn't look as fresh as I would have liked, so overall value for money was put in my opinion”

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Posted 9 years ago

“Flowers delivered apparently twice to the wrong address although full address had been given, the company were great to issue my refund back when requested but it made a lovely gesture in a very upsetting time very stressful”

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Posted 9 years ago

“Ordered Flowers for anniversary delivered flowers to wrong address only got flowers two days late after I walk a mile looking for them knocking on peoples doors they had my phone number all they had to was ring if they could not find me poor communication between courier and serenata flowers.”

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Posted 9 years ago

“Flowers were not delivered on time. They were two days late. Recipient had to meet the truck to receive the flowers. They advertise that they deliver some where and they do not”

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Posted 9 years ago

“Do not use this company. I ordered flowers for my brother & sister in laws 50th Anniversary. When they arrived they were broken and in a complete state. I accept this may have been the fault of the courier but I emailed Serenata giving them a chance to rectify the position. A week later I received an email saying they do not monitor their site and could I send them a photo of the delivery. Being 250 miles away and a week later, no I could not. Extremely disappointing, I appreciate things can go wrong, but I would expect in such cases prompt action to rectify. For their 75th Anniversary I will definitely use someone else”

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Posted 9 years ago

“I would always recommend Serenata over any other online flower company. The flowers are always fabulous, amazing quality and they last! The service is second to none, you are always kept informed of the delivery and its tracked all the way to the recipients hands. I have never had a bad service and would use them everytime”

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Posted 9 years ago

“The actual service and delivery was as you advertise, but I am afraid the ' pink blooms basket' display was appalling. My son sent me a photo which I think he sent you also and it looked like they had been tipped out and then just thrown back in again. He contacted you and was promptly sent a replacement but this one was not much better. When your son and partner have their first child and you happen to live on the other side of world you want something special. Sorry to say this was not.”

Serenata Flowers 1 star review on 30th August 2017

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Posted 9 years ago

“Bouquet I ordered wasn't available, so they sent a totally different bouquet without informing me. I ordered white abs received a very colourful bunch. Unfortunately it got worse by the very poor customer service experience. Totally avoided my question as to why such a different bouquet arrived. Each time they avoided answering the question. There seems to be a recurring pattern with serenata customer service. This seems like a great idea and if it wasn't for your customer service department I would have placed quite a few orders in the future. Such a shame you don't put the customer first.”

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Posted 9 years ago

“The flowers arrived on time and I'm told they were beautiful however the card was inappropriate and not what I chose.It was for a bereavement for a funeral and the card was a a picture of two people kissing saying soulmates on the front not very appropriate for a dead father!”

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Posted 9 years ago

“My friend was very happy with the roses.”

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Posted 9 years ago

“Even 1 star is too much. they failed to deliver on the day. because it was then bank holiday weekend and shop probably closed, it must have remained boxed up in the back of the van till Tuesday 4 days late then delivered with driver saying he couldnt find address. flowers obvioulsy not of high qualiey by then. they still havent refunded my money despite numerous emails to them. I will never order from them. esp on a friday as you might not see them till monday. v disappointed at customer service”

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Posted 9 years ago

“Request for flowers to be left at back of the property,they were left at the front of the house.Also one of the roses was shrivelled.”

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Posted 9 years ago

“Ordered same day delivery they didn't get there until the next day and I ordered a white bookie and got what can only be described as supermarket reduced dead flowers. Will never use them again and I suggest you don't”

Serenata Flowers 1 star review on 29th August 2017

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Posted 9 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews