Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were for a friend who said they were lovely - they certainly looked unusual.”

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Posted 8 years ago

“Very nice flowers, good delivery timing”

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Posted 8 years ago

“EASE OF ORDERING,UPDATES ON DELIVERY,ARRIVED ON TIME,VERY NICE FLOWERS WELL PRESENTED,FIRST CLASS !!”

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Posted 8 years ago

“Super easy to order, reasonable compared to others and the customer was happy! A+”

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Posted 8 years ago

“You failed to complete and as yet have failed to acknowledge that I had to cancel and rebook elsewhere. I am still waiting for your acknowledgement and refund.You let me down.”

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Posted 8 years ago

“Delivery and packaging excellent, However the yellow roses developed brown bruises on their petals on the second day..”

Serenata Flowers 3 star review on 28th August 2017

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Posted 8 years ago

“They keep in touch, we know delivery has been made and recipient delighted. Thank you”

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Posted 8 years ago

“The receiver of the flowers did not know who sent them the flowers. They were puzzles until i rand them to ask if they have received flowers”

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Posted 8 years ago

“They were for my friends birthday and she informed me that they were lovely.”

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Posted 8 years ago

“Delivered on time and flowers were just as described. Would highly recommend”

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Posted 8 years ago

“Brilliant service flowers were superb and communication amazing”

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Posted 8 years ago

“Beautiful bouquet with NZ connections will definitely use again”

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Posted 8 years ago

“Great service and amazing colour flowers”

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Posted 8 years ago

“My mum was very pleased with the flowers she was 90 on that day and it was a gift from me and my husband as we live in London and she lives in Wiltshire we could not be with her thank you”

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Posted 8 years ago

“Easy to place order with loads of choice. Love the next day delivery as this is second time I have forgotten to place order until day before. Flowers look really good and reasonably priced ????”

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Posted 8 years ago

“Very good efficient service and my friend was very pleased with the bouquet she received.????”

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Posted 8 years ago

“Website easy to navigate, flowers of good quality delivered as requested”

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Posted 8 years ago

“Nice product with a decent offer - had the desired effect with the recipient. Thanks.”

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Posted 8 years ago

“Great communication, prompt and courteous delivery, gorgeous flowers - need I say more!”

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Posted 8 years ago

“Flowers arrived in the morning of day expected. Bunch was just like the picture as photo sent to me by happy recipient. Please note it took me five goes to post this as every time I tapped on a star, it was loaded so you will appear to have a disproportionate number of poor reviews with no comments!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews