Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived the right day that was good. Very disappointed with flowers. For the money I would have expected more blooms. I would have got more blooms if I'd gone to a supermarket and they would have been cheaper.”

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Posted 8 years ago

“The flowers looked very cheap like something youd get from asda for a fiver. Picture showed them very wide open bunch which wasnt the case at all in reality. Purchased the balloon also. The image led me to believe it was a full size helium balloon. Instead it was a 4 inch diameter balloon on a stick. Also the card that was supposed to come with it.. wasnt in the bunch.. wasnt card.. it was a piece of paper at the bottom of the box.. delivery was on time however..”

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Posted 8 years ago

“Delivery on time but...with no ticket. And the ticket is the most important sometimes”

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Posted 8 years ago

“I bought the flowers for my Aunts birthday and she thought they were lovely but I was disappointed with the size of the basket of flowers.”

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Posted 8 years ago

“The flowers were wilted and brown round the edge of the petals. Looked nithing like what was advertised. Not very happy”

Serenata Flowers 2 star review on 4th September 2017

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Posted 8 years ago

“Not arrived on the day required. Not only that but badly damaged and not even the flowers shown. Correspondence swift and did get total refund but had to ask and wouldn't use them again.”

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Posted 8 years ago

“"The flowers that arrived (very late in the day) were already going brown and dying, with lots of petals already falling off. They did not look like the picture at all. Disappointing for the money and wish I had stuck to my normal supplier."”

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Posted 8 years ago

“"I ordered a my girlfriend a bouquet for our anniversary and paid for an early morning delivery as we were busy throughout the day. After paying £10 to ensure delivery before 10.30 I was disappointed to be leaving the house at 10.45 without any sign of a delivery van. To add insult to injury on our special day I was told by the customer service team that my girlfriend had apparently signed for the flowers at 10.27, a clear fraud to cover up either their mistake or the couriers. When we returned home late in the evening we were expecting a failed delivery note or the flowers to be handed over by a neighbor, neither of these happened. It turns out they had seen someone trying to make a delivery at 16.00 in the afternoon. I was told I would have to wait for an investigation to take place before any refund could be issued. The next morning at 10.20 the delivery was attempted again, obviously I refused this as our anniversary had passed and this situation had already left us with a bitter taste. Only after telling the customer service team of this attempted delivery did I get offered my refund. Got to wonder how we signed for a delivery we hadn't had, conveniently before the cut off time. A refund was the very least that I would expect for such a blatant failure on a special occasion and the very least is what I got.”

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Posted 8 years ago

“Flowers was not anything like the photos. They were delivered in a card board box. Very romantic!! Note on the delivery ticket to knock hard. I found the box laying on my door step. Flowers look like they have Seen better days. Apart from that ok.”

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Posted 8 years ago

“""Did not deliver order on 1//9/17 and has still not arrived .Very disappointed as am now £64.00 worse off and no flowers delivered to my niece in USA who has just had MAJOR surgery and probably thinks I don't care. This is a con or what ?”

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Posted 8 years ago

“""You never delivered my order, very disappointed. have now lost £64-00 its a con”

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Posted 8 years ago

“Great service. I can't comment on the flowers as I never saw them. My friend said they were lovely.”

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Posted 8 years ago

“Cheats, couldn't deliver in time but will take money for cancellation”

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Posted 8 years ago

“"The recepiant informed me the flowers were nearly dead, withered anf brown around the edges"”

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Posted 8 years ago

“Ordered flowers to be delivered to my girlfriends work was not delivered on time. Was apparently delivered a few hours late which they was not. When I complained was told would have to wait to hear what the courier did with the flowers to see what happens.... still waiting for a reply will never order from this site again.”

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Posted 8 years ago

“Too few flowers”

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Posted 8 years ago

“"flowers arrived a day late and so missed my mum's birthday. Then when they did arrive the roses were all brown around the edges. Won't be buying flowers from them again. "”

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Posted 8 years ago

“""The roses were brown on the petals not many heads”

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Posted 8 years ago

“""Everyone who has seen them have how great they look including the person they were meant for.”

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Posted 8 years ago

“Absolutely rubbish flowers. Mostly half dead and wilted.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews