Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient received the flowers and was very pleased. Flowers still good after 1 week.”

Helpful Report

Posted 8 years ago

“Great choice, I heard that the flowers were lovely from my friend, excellent communication with regards to delivery. I did not want to buy a card as I already had one to send but it was disappointing not to be able to give a few words to he recipient on a small gift card.”

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Posted 8 years ago

“Not only was the cost of the delivered flowers very competitive, the presentation was excellent. Having placed my order I was advised by email that the order had been accepted, then advised when the flowers were dispatched and finally that the flowers had been delivered I have never experienced such good service.”

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Posted 8 years ago

“Excellent super fast delivery”

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Posted 8 years ago

“Ordered 8pm delivered 9am following day can't fault the service or flowers thank you”

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Posted 8 years ago

“The price was just right to send a quick bunch of flowers to my elderly cousin to cheer her up? I forgot to put a message on it and they quickly did that for me. Ordering was easy, notifications were good and the delivery at 9-00 am the next day was superb! Thank you job done well!”

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Posted 8 years ago

“Great website, easy to order but when the flowers arrived five buds were broken - they were for my sisters first wedding anniversary, very disappointed. For the price I paid would of expected perfect flowers”

Serenata Flowers 2 star review on 27th August 2017

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Posted 8 years ago

“The flowers were dead and droopy when they arrived. They were not worth the money spent and we will not be using Serenata again.”

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Posted 8 years ago

“Did not deliver on date u said you was going”

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Posted 8 years ago

“Flowers very nice . Very prompt delivery , also sent reply to myself when delivered. Would recommend to anyone .”

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Posted 8 years ago

“I was able to order online and there was no delivery charge. I was rather concerned when the flowers did not arrive until 8 PM and it had been on the van for 12 hours at and it was a hot day. However the recipient seemed very pleased and sent me a photograph which looks great. I did think of the emails about the delivery of a rather cheesy.”

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Posted 8 years ago

“Delivered on time. Beautiful boquet pleased the recipient. Easy to order. No fuss.”

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Posted 8 years ago

“Good delivery process they always update you whats going on with order”

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Posted 8 years ago

“This is the first time I have used serenataflowers.com and i will definitely be using them again, the flowers I ordered were for my friends 50th birthday and they were gorgeous, delighted with service”

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Posted 8 years ago

“First class service with the quality of the flowers & the service, could not expect more”

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Posted 8 years ago

“delivers on time”

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Posted 8 years ago

“I ordered these flowers whilst away they were for a friend who was recently lost her husband on a significant anniversary. I therefor did not see the flowers, however rather than be delivered in bud as promised the flowers were past there best when delivered and discarded after a couple of days. When I went to the customer services page to complain it informs me that in order to get any redress I must provide photographic evidence. This is clearly ridiculous given the service this company is providing: 1.People generally buy flowers for others. 2.The gift is to be delivered remotely 3. People will not usually complain about another's gift 4.As in this case the recipient will usually have higher priorities I Emailed the company ( I had not kept the order no but they still had my delivery address and email address quoted) and have given them ample time to respond before posting a review. So my conclusion is that they don't value their customers or their level of service best give them a miss”

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Posted 8 years ago

“An excellent product and service. Thank you.”

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Posted 8 years ago

“Excellent service and beautiful flowers at a great price.”

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Posted 8 years ago

“Flowers lovely and delivered next day.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews