Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to order online and there was no delivery charge. I was rather concerned when the flowers did not arrive until 8 PM and it had been on the van for 12 hours at and it was a hot day. However the recipient seemed very pleased and sent me a photograph which looks great. I did think of the emails about the delivery of a rather cheesy.”

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Posted 8 years ago

“Delivered on time. Beautiful boquet pleased the recipient. Easy to order. No fuss.”

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Posted 8 years ago

“Good delivery process they always update you whats going on with order”

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Posted 8 years ago

“This is the first time I have used serenataflowers.com and i will definitely be using them again, the flowers I ordered were for my friends 50th birthday and they were gorgeous, delighted with service”

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Posted 8 years ago

“First class service with the quality of the flowers & the service, could not expect more”

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Posted 8 years ago

“delivers on time”

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Posted 8 years ago

“I ordered these flowers whilst away they were for a friend who was recently lost her husband on a significant anniversary. I therefor did not see the flowers, however rather than be delivered in bud as promised the flowers were past there best when delivered and discarded after a couple of days. When I went to the customer services page to complain it informs me that in order to get any redress I must provide photographic evidence. This is clearly ridiculous given the service this company is providing: 1.People generally buy flowers for others. 2.The gift is to be delivered remotely 3. People will not usually complain about another's gift 4.As in this case the recipient will usually have higher priorities I Emailed the company ( I had not kept the order no but they still had my delivery address and email address quoted) and have given them ample time to respond before posting a review. So my conclusion is that they don't value their customers or their level of service best give them a miss”

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Posted 8 years ago

“An excellent product and service. Thank you.”

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Posted 8 years ago

“Excellent service and beautiful flowers at a great price.”

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Posted 8 years ago

“Flowers lovely and delivered next day.”

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Posted 8 years ago

“Easy online order from Australia. Flowers arrived on time. Very happy.”

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Posted 8 years ago

“I accept that I gave wrong street no. Which I had obtained from internet, ( 27 instead of 21) and so flowers were delivered to hairdresser instead. However as the flowers were addressed to the funeral parlour which was only 5 doors away, I would have thought that it would have been obvious to your driver that that was where the flowers should have been delivered. The upshot was that we were not represented with a floral tribute which I found very distressing, and I will not use your services again .”

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Posted 8 years ago

“I was on holiday in Lanzarote when I found out that one of my good friends had lost her mum in the fight against cancer. Serenata flowers delivered a lovely bouquet and a card to them the next day so I could still send my condolences even though I was away. Thank you”

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Posted 8 years ago

“My mum was very pleased with them.”

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Posted 8 years ago

“Delivered on time and looked beautiful”

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Posted 8 years ago

“Precise delivery and everything was as expected from Serenata Flowers.”

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Posted 8 years ago

“Very pleased”

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Posted 8 years ago

“Absolutely amazing service. Beautiful flowers, fast delivery and the humourous email updates were a good extra touch”

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Posted 8 years ago

“Excellent service, lovely flowers. Thank You.”

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Posted 8 years ago

“Just everything was great from ordering to delivery & the flowers were lovely & still going & beautiful over 1 wk later.they really made my mum's birthday special.thank u.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews