Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my mum for Mother’s Day and they arrived and every rose was wilted. I contacted them to say I was disappointed and they first told me we’d left the petal guards on, which was nonsense. They then asked me to give them more pictures to ‘investigate’. Sorry, but I didn’t have my camera there to capture the moment of slight disappointment at poor quality flowers. I’d used Serenata a few times before, but this has made sure I’ll never use them again. Avoid at all costs, poor quality and even poorer service.”

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Posted 4 years ago

“Ordered flowers for mothers day and they still have not turned up 2 days later! This was very upsetting for me as my own mum passed away in December and these were for my mother-in-law. It just made a difficult day even worse. They do not seem to care very much either and I don't like their website which does not give a very good tracking service, they have informed me by email I will not get a refund before I even asked for one. I will not use Serenata ever again.”

Helpful Report

Posted 4 years ago

“Ordered a bouquet weeks in advance of mother's day (14th march) and selected deliver date 13th March. Notified by email at 8am 13th March that the flowers were en route. No flowers arrived 13th or 14th and after several emails which proved no help I was informed that they wouldn't arrive until 17th March. Three different customer service reps have refused me a refund despite the order arriving 4 days late. Looking forward to old flowers arriving at my mum's house on Wednesday - not really what you expect when you spend £30 on a bunch of flowers! Don't waste your time or money and use a company who can stick to their delivery dates.”

Helpful Report

Posted 4 years ago

“Mothers day flowers not recieved at all, update just sais out for delivery but nothing has turned up for 2 days now”

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Posted 4 years ago

“Appalling service. My son sent me flowers from Canada for Mother’s Day - we haven’t seen each other in over a year. They arrived a day late, squashed in a box. I have a bunch of squashed flowers for Mother’s Day. I cannot understand how a florist can send flowers squashed into a box without water? This is an appalling service and I know that my son will have spent a lot of money - for nothing. Dreadful - I won’t be recommending them to anyone. This is the first time I have felt sufficiently angry to write a review about a product.”

Helpful Report

Posted 4 years ago

“Ordered flowers for Mother's Day, confirmed for delivery on the day before, not delivered then, or on Mother's Day..... Customer service is basically non existent, can only contact via contact us form. Might get a response in the next week or 2. Flowers may arrive prior to that....but late and can't cancel order now!! Oh and the price of the flowers dropped by £5 after they had stopped accepting Mother's Day orders!!”

Helpful Report

Posted 4 years ago

“COPY OF COMPLAINT TO SERENATA FLOWERS 14/3/21 6.50pm Dear Serenata, "I ordered flowers for my mother to be delivered today as per the order number above. My mother has been in tears over the disgusting flowers you sent. which is absolutely nothing like the picture of what I ordered. You may as well have picked weeds." See the pictures below. The nice one is what I ordered, the one that looks like weeds is what was delivered. DISGRACEFUL”

Helpful Report

Posted 4 years ago

“So very disappointed with flowers my daughter arranged for me to have on Mother’s Day. They were squashed into a box that was far too small. A lot of the flower heads and leaves had fallen off in the box, many were dead and couldn’t be revived and I had to pick off the outer leaves of the roses as they were going brown. DISGUSTED. Do not use these people.”

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Posted 4 years ago

“Did not arrive”

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Posted 4 years ago

“Didn’t arrive .... bad bad bad”

Helpful Report

Posted 4 years ago

“Very very disappointing mothers day treat - poor quality, poor arrangements, a good number broken, some very short etc etc. In fairness they did arrive on the day. Will ask son never to use again so cannot recommend and will never use myself”

Helpful Report

Posted 4 years ago

“My flowers arrived in extremely bad condition and shocked to see how much greenery was included. Flowers were sparse and in very poor squashed condition. My son sent them for Mother’s Day and I was happy to receive the thought so obviously cannot relay their condition to him.”

Helpful Report

Posted 4 years ago

“Appalling service! I could have picked better flowers from the roadside! I also ordered a letterbox bouquet but they sent them in a box too big for the letter box. Customer service is a joke, pathetic excuses.”

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Posted 4 years ago

“Flowers were battered, with broken stems and badly packed in the box. I can't tell my daughter, as she would be so upset and they obviously cost a lot as it's Mothering Sunday.”

Helpful Report

Posted 4 years ago

“Brought flowers for my mum who I have not seen all year j Due to covid for mothers day cost £50 expected a beautiful bouquet like on picture. My mum had the worst flowers in her words she has ever seen, broken stems dead roses and flowers a piece of hedging, they were dried out. They will not last a couple of days. They looked nothing like the picture I am so upset and so is my mum. We could have got better at a supermarket and brought 3 big bouquets. They have ruined mothers day. They have ripped us off. (The tulips were from a supermarket next to them in the pic)”

Serenata Flowers 1 star review on 14th March 2021

Helpful Report

Posted 4 years ago

“Worst flowers that l have ever received, what a disappointment.. They were from my son who l have not seen for nearly a year,for Mother’s Day. The box arrived battered and squashed and the flowers were in a terrible condition, all flattened and drooping and most of them beyond reviving. What a waste of £35 .l have told him to ask for a refund.”

Helpful Report

Posted 4 years ago

“Haven’t bought from here before and definitely won’t be bothering again. Purchased flowers for my mum for Mother’s Day and they came battered, broken and poor quality. For the price is disgusting that they even think it’s acceptable. Better flowers from the supermarket any day 😞”

Helpful Report

Posted 4 years ago

“Flowers arrived crushed and dead these were from my granddaughter wh I haven’t seen for 1 year what a terrible waste of money hated telling her how poor they were she would have been better saving her money and going to Tesco for bunch will certainly never recommend this company and wished she had seen the reviews before she parted with her hard earned cash if anyone wishes to see I have taken pictures”

Helpful Report

Posted 4 years ago

“Disappointed in mothers day flowers ordered for my mum. No better than a supermarket bunch for less than £10. I paid £35 expecting a beautiful arrangement for her. Totally ripped off will not use again”

Helpful Report

Posted 4 years ago

“Mother's Day flowers not delivered. Marked as out for delivery until the 8pm cut off and then told failed attempted delivery after this even when requested to leave in porch if no one in. No card or evidence of delivery attempt left. Well done !!! Just lie your way out of a refund. Pathetic.”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews