Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid avoid avoid! Take your money but don’t fulfil the order. Leave it to the customer to check if the order has been delivered and then take 3 days to agree you are telling the truth during which time they miss the occasion for the gift in the first place. Computer says no quality of customer service’s only resolution available was to redo the order ‘at no extra charge’! Exactly why there could possibly be any extra charge for not fulfilling an order in the first place is just incredulous. Believe all the negative reviews here, they are absolutely correct.”

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Posted 4 years ago

“THIS REVIEW DOES NOT EVEN DESERVE 1 STAR I bought 3 bouquets of expensive flowers and they arrived DEAD. Congratulations to the photograph though who does a professional job at making those flowers look stunning though... Many people like me fell for it!!!! £107 was a lot of money spent to Serenata for dead flowers!!!”

Helpful Report

Posted 4 years ago

“This company is not anywhere near the quality of inter flora and definitely have extremely bad customer service using Covid as an excuse for non delivery. It is not my concern that they deliver 98% on time it is my order that suffered because of their poor logistics. As Seranata have not completed the delivery regardless of the terms and conditions quoted, my request for a refund was not unreasonable. I also highly recommend staying away from these cowboys, if I could rate them zero I would!”

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Posted 4 years ago

“For the money, flowers are pathetic and the message card they put in the box is just made of paper and ugly design.”

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Posted 4 years ago

“I chose a delivery date like you do with flowers, as that’s the point of sending them, and they haven’t arrived for my friends 50th Birthday, I’ve been told I have to give them 48 hours, sorry!!!!!! you have totally missed the reason people send flowers, and they blamed Covid when M&S, Moonpig and Interflora have ALL delivered on time for me in the last 3 months!!! Never again, I’d advise everyone not to use tgem if you want them delivered on a “special day” as they haven’t quite worked out the point of sending flowers, even though they are a flipping florist 😡😡😡😡”

Helpful Report

Posted 4 years ago

“Delivery was on time, the flowers were awful, broken and squashed. Complained, they needed photos and were very missunderstanding. They made it sound as though it was my fault. Offered 15% off the price which was an insult. Never again Serenata.”

Helpful Report

Posted 4 years ago

“Absolutely terrible experience and I would never recommend these people. We lost my grandpa last week and I sent flowers to my mum. I chose a £50 option to make an extra effort to make her feel loved and hopefully bring a little bit of sunshine to her. What arrived was NOTHING like the advertised photo, there were about half the amount of flowers, they were all wilted and some dead, there was no water in the bottom part, it was bone dry. I chose a sympathy card so they would have known I was sending them because of a family loss, yet still, they sent half-dead flowers that were nothing like what they advertise (total mis-selling and ripping off customers). And to think I was about to order the same for another family member too. I followed up with customer service. Instead of doing something remarkable to fix this and retain me as a customer, they said they will re-send them and "no additional cost to me" and made it sound like they were doing me a favour by offering this! I told them the damage has already been done and my mum is very upset. They said, in that case, they will also give me a 10% off voucher for a future purchase, that they are already going above and beyond, and that's all they are prepared to do! I was speechless! Clearly, they are just an agent or search engine, they aren't a florist and most definitely don't have any experience in the customer service area. I highly recommend staying away from these cowboys. Don't be misled by their great photos or you'll get ripped off. I never write reviews, but I took the time to share this so others don't make the same mistake I did. If I could rate them zero I would!”

Helpful Report

Posted 4 years ago

“Ordered a wreath for a family members funeral, I specified the time of the funeral, they did not arrive, given the option I would not even rate them 1 star, an absolutely appalling service”

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Posted 4 years ago

“Would give no stars if I could. My order for a friend’s 30th birthday was three days late, the flowers were turning brown and there was no card as per the delivery instructions. It took a week to follow up with repeated emails and nothing was done about the issues. Absolutely appalling customer service, I would never order from here again and would hate for anyone else to make the same mistake.”

Helpful Report

Posted 4 years ago

“Flowers sent by son died within days. Dreadful Customer Service when I complained despite having used Serenata for the last year. Escalated to Customer Delight Team who advised replacement delivery for today. Delivery showing on tracing as out for delivery at 7:30 then message saying they were unable to deliver.”

Serenata Flowers 1 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

“Been with Serenata for 7+ years on every occasion - they were brilliant. Recently few orders were appalling - not quite similar to the offer online. Latest order arrived late, roses were already brown and half dead, same as other little flowers - contacted Serenata but their "flower team" said that everything is fine and as long as the quantity of blooms is matching the discription the bouquet is fine. Now it's 2nd day and half of the flowers are dead, Serenata still thinks it's alright. For the price they ask you can get better quality flowers from your local flower shop or go cheap and visit ASDA to get better flowers for 3rd of the price. This was my last order from Serenata and will not return - AVOID.”

Serenata Flowers 1 star review on 21st March 2021

Helpful Report

Posted 4 years ago

“Appaling First Experiance Ref order 2112445473 Ordered 2 flower deliveries, one for my sister-in-law who had major surgery this week 16/3 and one for my wife who was going to look after her twin sister for a few days. As part of this order I also requested vases as my sister-in-law didn't have any however, on delivery the vase for my sister-in-law was smashed which kind of took the edge off the gesture for my surprise. Luckily she had a bucket! I contacted Seranata who were only prepared to offere a refund on the vase stating that I can only have a replacement if I purchase more flowers. In trying to complain about this stance arguing that they have not fulfilled my order and after multiple messages, they refuse to call me to discuss my dissatisfaction because 'as an ecommerce company, we have streamlined our customer services operation and decided to offer online customer support rather than telephone based customer support'! Ironically they call this department their 'Customer Delight Team' which is laughable. Seranata, thank you for ruining my attempt to bring a smile to my sister-in-law's face, you don't get a second chance to make a first impression so my business will go elsewhere in future.”

Serenata Flowers 1 star review on 20th March 2021

Helpful Report

Posted 4 years ago

“Ordered a £40 bouquet for my mum for Mother’s Day was told it would arrive on the 13/03/21 no flowers, still no flowers on Mother’s Day . I emailed many times ,was then told to pick a new date and new bouquet as the original one was now out of stock, no offer of a discount for the upset that they had caused . Finally the new bouquet arrived today ( 19/03/21) but I am very disappointed with it , a lot of greenery and not many flowers. Will definitely not be using Serenata flowers again . Very very disappointed”

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Posted 4 years ago

“I have used this company a few times trying to give them the benefit of the doubt. Im in the USA and wanted flowers for my mum in Hull, UK. The flowers were wilting, delivered in a box....which was damaged. so disappointing. When she contacted them they told her to pull the wilting petal off. Awful customer service. I will not use them again. People do not order from this company!! id like to leave no star!”

Serenata Flowers 1 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“Flowers arrived but quite wilted and roses were starting to die. No petal guards on anything. Looked as though they had been boxed in haste. Such a shame. Disappointing.”

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Posted 4 years ago

“Received flowers sunday for mothers day,mostly green leaves,and the Rose's that where in are all dead today.”

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Posted 4 years ago

“Ordered flowers 10.03.21 for delivery 14.03.21. No delivery. Waited 48hrs. No delivery. 4 days later, still no flowers. Complained, automated response cancelling our order, no attempt to compensate for turning a Mother’s Day surprise or nothing in the way of an apology. Poor customer service. Would never use this service again. Use a more reliable service!”

Helpful Report

Posted 4 years ago

“Flowers were ordered for me by my son, email Saturday at 7 to say they were out for delivery. 9pm saying problems with suppliers and couldn’t be delivered until Tuesday. Tuesday came and went still no flowers. Asked for compensation at least for the delivery charge as they charge extra for the occasion, having none of it, told they would arrive on Wednesday. Well here we are 5.15 Wednesday night and still no flowers. I’d take the 1 star rating if I could, I’m absolutely disgusted, my son spent hard earned money for WHAT, nothing. Feel so disappointed. They should be ashamed, anyone out there looking to send flowers DON’T, there are better places out there.”

Helpful Report

Posted 4 years ago

“Shocking size of bunch of flowers in a big box for Mother’s Day! Total rip off for £40 -There are better companies avoid these guys”

Helpful Report

Posted 4 years ago

“There is no zero star option unfortunately or negative stars would be better. Flowers for Mother’s Day did not arrive. No number to contact customer services. I messaged them and they said they would contact the courier. What help is that when they then don’t get back to you. Asked for refund via message but no response. Is this actually a genuine company or a con? Please beware don’t lose money like I did.”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews