Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers failed to arrive on my daughter’s birthday . No explanation, no apology. No response to query, no phone number supplied. Flowers then arrived next day after refund demanded. Avoid.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service, my dearest family member, sent me some flowers for my birthday, they were not even fit for the bin, dead flowers, heads fallen off, the greenery was crisp to touch & crumbled to nothing.Then I had the upsetting job to tell her about them & what her hard earned cash had paid for.”

Serenata Flowers 1 star review on 13th April 2021

Helpful Report

Posted 4 years ago

“Shocking bouquet for £40 (£51 with delivery and card) m, looked like it was done by a child ,costumer service is disappointing, apparently nothing wrong with that bouquet, even with the missing lilies and funeral style greenery..🤮”

Serenata Flowers 1 star review on 12th April 2021

Helpful Report

Posted 4 years ago

“Worst “florist” ever Flowers ordered for delivery on a specific date. Didn’t arrive. Recipient was only at the property until the specific date and then away for weeks thereafter. Clowns delivered them at a later date to a neighbouring property, despite me specifically selecting the ‘do not deliver to neighbour’ option. Now they refuse to have the courier collect and return the flowers to them. Recipient is now miles away in another city and cannot retrieve the delivery. I am out of pocket for over £40 for something the recipient will never receive. Whole bunch of excuses from them but refusing to refund. Making a claim through my credit card company. Absolutely DO NOT order from these liars and cheats.”

Serenata Flowers 1 star review on 11th April 2021

Helpful Report

Posted 4 years ago

“A terrible customer service and packaging!! On delivery the cardboard box was completely broken, both the sides and the top. Items were damaged inside, - the chocolates' seal was opened (an issue as to whether they'd been tampered with) and a birthday card with a personal message from my husband wasn't inside. The items had no protection inside the box and the heavy chocolates would have moved around, breaking some of the flowers. When complaining to Serenata, all we received was a 'goodwill' gesture (emphasised by the company) of reimbursing the money for the missing card! The total order was nearly £50! Although photographs had been sent, there was no mention from customer services of the condition of the box or the items inside on receipt. A terrible response from a company that claims it has a first class service for occasions.”

Serenata Flowers 1 star review on 7th April 2021

Helpful Report

Posted 4 years ago

“Can't deliver on the day of the occasion, still blaming Covid 12 months later. Customer service appalling, cannot provide updates just excuses.”

Helpful Report

Posted 4 years ago

“Appalling service. Avoid at all costs. Ordered flowers on a Tuesday, to be delivered in the Saturday but they didn’t arrive. Spoke with customer service and they said I need to allow 48hours after my selected day for delivery.... Still haven’t arrived and it’s now 72 hours. Like many companies, they are blaming the pandemic for a bad service. Avoid.”

Helpful Report

Posted 4 years ago

“The vase was smashed, the flowers were dead, there was half the flowers on the advertisement, customer service have been quick and helpful. They were so so so poor - I wish I had read the reviews first”

Serenata Flowers 1 star review on 5th April 2021

Helpful Report

Posted 4 years ago

“Avoid avoid avoid! Take your money but don’t fulfil the order. Leave it to the customer to check if the order has been delivered and then take 3 days to agree you are telling the truth during which time they miss the occasion for the gift in the first place. Computer says no quality of customer service’s only resolution available was to redo the order ‘at no extra charge’! Exactly why there could possibly be any extra charge for not fulfilling an order in the first place is just incredulous. Believe all the negative reviews here, they are absolutely correct.”

Helpful Report

Posted 4 years ago

“THIS REVIEW DOES NOT EVEN DESERVE 1 STAR I bought 3 bouquets of expensive flowers and they arrived DEAD. Congratulations to the photograph though who does a professional job at making those flowers look stunning though... Many people like me fell for it!!!! £107 was a lot of money spent to Serenata for dead flowers!!!”

Helpful Report

Posted 4 years ago

“This company is not anywhere near the quality of inter flora and definitely have extremely bad customer service using Covid as an excuse for non delivery. It is not my concern that they deliver 98% on time it is my order that suffered because of their poor logistics. As Seranata have not completed the delivery regardless of the terms and conditions quoted, my request for a refund was not unreasonable. I also highly recommend staying away from these cowboys, if I could rate them zero I would!”

Helpful Report

Posted 4 years ago

“For the money, flowers are pathetic and the message card they put in the box is just made of paper and ugly design.”

Helpful Report

Posted 4 years ago

“I chose a delivery date like you do with flowers, as that’s the point of sending them, and they haven’t arrived for my friends 50th Birthday, I’ve been told I have to give them 48 hours, sorry!!!!!! you have totally missed the reason people send flowers, and they blamed Covid when M&S, Moonpig and Interflora have ALL delivered on time for me in the last 3 months!!! Never again, I’d advise everyone not to use tgem if you want them delivered on a “special day” as they haven’t quite worked out the point of sending flowers, even though they are a flipping florist 😡😡😡😡”

Helpful Report

Posted 4 years ago

“Delivery was on time, the flowers were awful, broken and squashed. Complained, they needed photos and were very missunderstanding. They made it sound as though it was my fault. Offered 15% off the price which was an insult. Never again Serenata.”

Helpful Report

Posted 4 years ago

“Absolutely terrible experience and I would never recommend these people. We lost my grandpa last week and I sent flowers to my mum. I chose a £50 option to make an extra effort to make her feel loved and hopefully bring a little bit of sunshine to her. What arrived was NOTHING like the advertised photo, there were about half the amount of flowers, they were all wilted and some dead, there was no water in the bottom part, it was bone dry. I chose a sympathy card so they would have known I was sending them because of a family loss, yet still, they sent half-dead flowers that were nothing like what they advertise (total mis-selling and ripping off customers). And to think I was about to order the same for another family member too. I followed up with customer service. Instead of doing something remarkable to fix this and retain me as a customer, they said they will re-send them and "no additional cost to me" and made it sound like they were doing me a favour by offering this! I told them the damage has already been done and my mum is very upset. They said, in that case, they will also give me a 10% off voucher for a future purchase, that they are already going above and beyond, and that's all they are prepared to do! I was speechless! Clearly, they are just an agent or search engine, they aren't a florist and most definitely don't have any experience in the customer service area. I highly recommend staying away from these cowboys. Don't be misled by their great photos or you'll get ripped off. I never write reviews, but I took the time to share this so others don't make the same mistake I did. If I could rate them zero I would!”

Helpful Report

Posted 4 years ago

“Ordered a wreath for a family members funeral, I specified the time of the funeral, they did not arrive, given the option I would not even rate them 1 star, an absolutely appalling service”

Helpful Report

Posted 4 years ago

“Would give no stars if I could. My order for a friend’s 30th birthday was three days late, the flowers were turning brown and there was no card as per the delivery instructions. It took a week to follow up with repeated emails and nothing was done about the issues. Absolutely appalling customer service, I would never order from here again and would hate for anyone else to make the same mistake.”

Helpful Report

Posted 4 years ago

“Flowers sent by son died within days. Dreadful Customer Service when I complained despite having used Serenata for the last year. Escalated to Customer Delight Team who advised replacement delivery for today. Delivery showing on tracing as out for delivery at 7:30 then message saying they were unable to deliver.”

Serenata Flowers 1 star review on 22nd March 2021

Helpful Report

Posted 4 years ago

“Been with Serenata for 7+ years on every occasion - they were brilliant. Recently few orders were appalling - not quite similar to the offer online. Latest order arrived late, roses were already brown and half dead, same as other little flowers - contacted Serenata but their "flower team" said that everything is fine and as long as the quantity of blooms is matching the discription the bouquet is fine. Now it's 2nd day and half of the flowers are dead, Serenata still thinks it's alright. For the price they ask you can get better quality flowers from your local flower shop or go cheap and visit ASDA to get better flowers for 3rd of the price. This was my last order from Serenata and will not return - AVOID.”

Serenata Flowers 1 star review on 21st March 2021

Helpful Report

Posted 4 years ago

“Appaling First Experiance Ref order 2112445473 Ordered 2 flower deliveries, one for my sister-in-law who had major surgery this week 16/3 and one for my wife who was going to look after her twin sister for a few days. As part of this order I also requested vases as my sister-in-law didn't have any however, on delivery the vase for my sister-in-law was smashed which kind of took the edge off the gesture for my surprise. Luckily she had a bucket! I contacted Seranata who were only prepared to offere a refund on the vase stating that I can only have a replacement if I purchase more flowers. In trying to complain about this stance arguing that they have not fulfilled my order and after multiple messages, they refuse to call me to discuss my dissatisfaction because 'as an ecommerce company, we have streamlined our customer services operation and decided to offer online customer support rather than telephone based customer support'! Ironically they call this department their 'Customer Delight Team' which is laughable. Seranata, thank you for ruining my attempt to bring a smile to my sister-in-law's face, you don't get a second chance to make a first impression so my business will go elsewhere in future.”

Serenata Flowers 1 star review on 20th March 2021

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews