Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order 2 days before and they arrived on time and were wonderful great service and product was exactly as picture very happy”

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Posted 8 years ago

“Delivery was on time but the flowers were just not what was depicted on the app and very expensive for the amount that was received.”

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Posted 8 years ago

“Delivered on time but in future will stick with interflora flowers not dead or dying on delivery”

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Posted 8 years ago

“They turned up a day late and missed my mums 70th birthday even when I paid for guaranteed delivery. However, the flowers and hamper was beautiful and they quickly refunded me 25% of my cost (although I had to ask). I will use them again though”

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Posted 8 years ago

“I sent flowers to a family who had lost a loved one. The service was quick and transaction easy. I didn't see the flowers but I am told they were lovely.”

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Posted 8 years ago

“I recently sent 'thank you' flowers to a friend and was very happy with the service provided. The flowers arrived as promised the next day and the recipient was very happy. We got to see a photo of the flowers which were the 'fiesta' arrangement and they were really lovely. Thank you for a great choice of flowers at a reasonable price and reliability. Will recommend.”

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Posted 8 years ago

“My friend was absolutely delighted with the get well flowers I sent her”

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Posted 8 years ago

“I was delighted with the Serenata flowers. I sent get well flowers to my best friend, she informed me that her flowers where absolutely beautiful. This was my first purchase from Serenata however it most certainly won't be my last, thank you to Serenata Flowers”

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Posted 8 years ago

“One word FAULTLESS”

Helpful Report

Posted 8 years ago

“One word FAULTLESS”

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Posted 8 years ago

“Flowers arrived in a bad condition, damaged and not looking good”

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Posted 8 years ago

“The flowers looked nice a fresh but didn't look like the photo they were ordered from.”

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Posted 8 years ago

“An easy to use web site which made ordering simple. The flowers were sent for a birthday gift and apparently arrived in beautiful condition and very fresh. I have since received a photo of them and they do look very pretty. So I am really really pleased.”

Helpful Report

Posted 8 years ago

“Easy to order, delivered on time, and my wife thought the bouquet was beautiful.”

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Posted 8 years ago

“Excellent service and wonderful hamper delivered on time.”

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Posted 8 years ago

“Flowers arrived on time and looked beautiful.”

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Posted 8 years ago

“Excellent and quick service, beautiful flowers”

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Posted 8 years ago

“The recipients of the Olive tree were very happy. It arrived when it should”

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Posted 8 years ago

“both my daughter came out of hospital and as promised the flowers were delivered next day,both said the flowers were beautifully presented,and were so pleased,as am i with the service,i highly recommend this company, thankyou mrs lloyd”

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Posted 8 years ago

“Too expensive for what I got.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews