Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though flowers received were below standard the way my complaint and refund were handled was very professional. I hope your other services will improve next time. Thank you”

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Posted 8 years ago

“Orderering easy ,delivery good , flowers have all but died after 3 days I thought they would last a bit longer , will not use again !”

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Posted 8 years ago

“Very good. Customer service very helpful . Flowers arrived on time even though you don't do timed deliveries on a Sunday . Thank you very much. My Wife loved the flowers. Regards William”

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Posted 8 years ago

“The flowers that i ordered for my girlfriend's birthday were old. It was a bouquet from 45 pound and some of the flowers were brown on arrival. Others died after one day. Also i think the bouquet was too small for the money. Serenata flowers did deal with the complaint and have Promiss a refund but it ruïned my surprise. Sorry Serenata flowers i dont know where those flowers came from but If i were you i wouldnt order from that supplier again.”

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Posted 8 years ago

“Quick, efficient website, felt secure using site, flowers delivered Sunday in excellent condition and kept informed throughout as to the progress of delivery.”

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Posted 8 years ago

“It was very easy to follow the online order.”

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Posted 8 years ago

“I ordered a Beautiful bouquet of flowers and some praline cakes for my Nanna. All I can say is she was over joyed when they arrived. Came on time, the whole process was done online. I found it extremely easy and convenient. I will be using again. Thank you for helping surprise my Nanna xx”

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Posted 8 years ago

“Great service. Exactly as promised. Thanks.”

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Posted 8 years ago

“arrives on tome helpful back up service”

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Posted 8 years ago

“Was very pleased with the service you provided. Will definitely use again.”

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Posted 8 years ago

“I have ordered the same flowers twice now, they are beautiful and last for ages! 100% recommend!”

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Posted 8 years ago

“We only saw a picture of the flower arrangement, but our family reported to us that it was lovely. Thanks”

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Posted 8 years ago

“Lovely flowers, quick delivery x”

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Posted 8 years ago

“Excellent communication, letting me know when the flowers had been delivered, easy website to use and good value. Thank you!”

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Posted 8 years ago

“The Flowers were deliverd okay but the standard was below my expectations and started show signs of deterioration after a couple of days even though we followed the instructions sent with the flowers. So all in all very dissapointing bearing in mind the cost.”

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Posted 8 years ago

“I placed my order 2 days before and they arrived on time and were wonderful great service and product was exactly as picture very happy”

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Posted 8 years ago

“Delivery was on time but the flowers were just not what was depicted on the app and very expensive for the amount that was received.”

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Posted 8 years ago

“Delivered on time but in future will stick with interflora flowers not dead or dying on delivery”

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Posted 8 years ago

“They turned up a day late and missed my mums 70th birthday even when I paid for guaranteed delivery. However, the flowers and hamper was beautiful and they quickly refunded me 25% of my cost (although I had to ask). I will use them again though”

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Posted 8 years ago

“I sent flowers to a family who had lost a loved one. The service was quick and transaction easy. I didn't see the flowers but I am told they were lovely.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews