Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero stars. Paid for delivery on Xmas Eve for my parents who have just moved house. No delivery, no note of explanation and no way to talk to anybody. Daylight robbery, do not use. I am livid.”

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Posted 3 years ago

“Flowers never arrived. Robbery! So disappointed! Ordered flowers, received delivery notification on Christmas eve, but last night 29th December i found out flowers wasn't delivered! They responded so unprofessional this morning and kept my money £45.03. I was a regular customer for last 6 years, but never again! Absolutely robbery!”

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Posted 3 years ago

“Very disappointed with this company, bouquet ordered bears little resemblance to what was delivered to my friend for her 60th birthday. Not good quality and definitely not good value for money. Contacted customer services to be told that in their opinion what was sent was an acceptable replacement of what was ordered. I’m absolutely disgusted as this was not a cheap bouquet, I would have been able to buy nicer flowers from the local supermarket for half the price !! Avoid this company !”

Serenata Flowers 1 star review on 30th December 2021

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Posted 3 years ago

“Ordered flowers to arrive on the 23rd Dec paid premium guarantee delivery and didn't turn up, so they delivered them the dollowing day and the state of the flowers was terrible. So I contacted the company straight away. They said they was extremely sorry and would like to offer a replacement but could not deliver till the 29th Dec well today my mother got the flower in worse condition than the first lot. Both occasions the flowers were falling apart all heads falling off. And on the replacement box the box was all smashed up and dented with half the flowers missing. You really would of thought after paying a lot of money and premium delivery if they got ot wrong the first time, they would go above and beyond the 2nd time not twice as bad. I can honestly say this is the worst company I've ever used and i will never use again. This company should be ashamed of what they have done to a customer over the Christmas period”

Serenata Flowers 1 star review on 29th December 2021

Helpful Report

Posted 3 years ago

“Shocking £40 bouquet - Lidl do the same for £7.99. Customer service disagreeing. Avoid.”

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Posted 3 years ago

“Terrible, ordered them 3 weeks in advance for xmas, for the 24th - came today!! 5 days later. didn’t get the right colours either, requested purple and white, received white flowers only but they were mostly dead and squashed. for almost £30!! disgusting. they have now lost a customer!”

Helpful Report

Posted 3 years ago

“Delivery was good but that's where a good review ends. The Poincettia growing plant ordered looked ok on arrival but after a few days leaves began to drop. We are familiar with keeping poincettia plants well so it was not due to poor care. On day seven I complained to Serenata who requested photos dated withing FIVE days of receipt. I had photographed it with leaves off and black patches on existing leaves after SEVEN daysso they point blank refused to consider the complaint. Appalling customer service.”

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Posted 3 years ago

“Extremely disappointed with what used to be an excellent company. It is my opinion that they have grown too big. I ordered a Christmas Sparkle bouquet for my daughter in law. It looked nothing like the advertised picture, cost £30 and was worth about £5. I was told to wait for a few days but as the few flowers were already in bloom they looked no better. Serenata need to up their game if they are to compete with the very many other on line florists. I will not be using them again.”

Helpful Report

Posted 3 years ago

“Received flowers Christmas Eve as a present, the bouquet consisted of 3half dead carnations, 2sprigs of white “ September flowers “ 1sprig of a woody green foliage and 1sprig of a woody foliage sprayed silver. Absolutely awful don’t order off this sight.Disgraceful. If there was no stars that would have been appropriate. 😡😡”

Helpful Report

Posted 3 years ago

“What a waste of money flowers nothing like what’s in the catalogue you will get a much much better bouquet out of any supermarket dreadful should be nil stars”

Serenata Flowers 1 star review on 23rd December 2021

Helpful Report

Posted 3 years ago

“Dreadful experience. Zero communication skills. Don’t bother with this company - choose another.”

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Posted 3 years ago

“If I could give no stars I would. Flowers came and it’s more than less than half the size of the stock photo and half of the flowers are already wilting. Very disappointed - will not be ordering again or recommending to any friends or family.”

Serenata Flowers 1 star review on 22nd December 2021

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Posted 3 years ago

“Absolutely Miserable ¡! SHAME ON YOU SERENATA FLOWERS !!! This company should be reported. Do you have a better business bureau there? If yes, I’m going to report them there and hopefully that will stop them from ripping off people.”

Helpful Report

Posted 3 years ago

“Please, do not waste your time and money with this company. The flower bouquet was a joke, like buying flowers from a market and put them in water at home. I’m attaching photos of what I ordered and what was delivered. First of all, I got a message that said Delivery Failed, when I contacted them to let them know that there was no calling card left, as they are supposed to do, I was told that the product was damaged in transit, they resent them free of charge. It was delivered 2 days later. When I complained that the bouquet was not of acceptable quality, I was told that they could not refund my money because it contained the right number of flowers. I guess Serenata Flowers doesn’t know what good quality nor what a satisfied customer mean.”

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Posted 3 years ago

“Unfortunately I have been forced to review with 1 star as there is no option to review with no stars they do not even deserve the 1 star. Bought a bouquet of Snowflake Sparkle for my sister who had been ill in hospital. The flowers arrived almost dead and absolutely nothing like the photo! Was told to follow the care instructions and give time to bloom. They will be in the bin before a week passes. Was offered a meagre 10% discount on the £30 bouquet of flowers which is an absolute insult. Added a get well card to the order which was not with the flowers just the stick it was meant to be attached to! I really wish I had read the reviews before wasting my money on diabolical, revolting, wilted, useless flowers. I could have bought a better bouquet from the supermarket! Save your money do not buy from Serenata because I wish I didn't!”

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Posted 3 years ago

“This the most disgusting bunch of flowers I have ever received they were a special present from my very dear friends on my Birthday I shall not use or recommend Serenata Flower 😡”

Helpful Report

Posted 3 years ago

“Disgusting joke of a bouquet, just dumped on my doorstep with the driver quickly driving off. The box was half open with a feeble amount of tape holding it together. Inside was mostly shrubbery foliage covered with white (toxic?) mould, with a couple of roses which were turning brown, and a few smaller flowers wilting fast. In the base of the box, not even put into its envelope was the gift card - all bent up and also damp from just being roughly shoved under the flowers. The bouquet was a gift from an elderly relative, to cheer me up as I've been ill and I didn't want to upset her by telling her how terrible it was. Disgusting company and product.”

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Posted 3 years ago

“The flowers I have just received today from my mother who can ill afford to waste such a large sums of money for her on her limited pension are a joke ! Over 60 % of the bouquet is cheap fill greenery which can be toxic as it’s Linus and Lelandia and some other cheap rubbish from a shrub that has seen better days ! Who ever designed this bouquet is no florist ! Cheap nasty material and the 3 roses and broken carnations are better value in any supermarket ! If this bouquet lasts more than 2 days I will be surprised and as for colour matching! Well since when was a mis match pink carnation acceptable in a red bouquet ! It really would be a good idea to make it clear for elderly people EXACTLY a HOW MANY FLOWERS ARE IN A BOUQET for the MONEY !”

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Posted 3 years ago

“Do not use this company they are a con spent over 50 on flowers they are disease and dead”

Serenata Flowers 1 star review on 17th December 2021

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Posted 3 years ago

“Ordered a Christmas bouquet. When it arrived it had 3 white carnations, a couple of long stalks with tiny flowers, and 2 twigs sprayed with glitter. Very, very poor quality and nothing like what was in the photo i ordered from. Would have cost abiut £6 to buy the flowers in a store. It cost almost £40 for tatty, meagre bouquet!! Never order from Serenata!”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews