Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers on the 24th to be delivered on the 26th. Tracked the order all day. Stated dispatched at 09.20 and finally received an email at 21.00 to say they'd been delivered. Contacted my friend who said they had never arrived. Friend in isolation due to covid 19 so has been in all day. Disgraceful to lie and say they have been delivered when they haven't. Contacted Serenata to request a refund. Shameful”

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Posted 5 years ago

“WOULD GIVE NO STAR IF I COULD I ordered flowers for mothers day 22 March they were not drlived so we got a refund and a discount for enough delivery which was so disappointing they were for a 90 year old. So I reordered some more which were delivered on 24 March. Well they are awful limp and dead. The company has said that I should follow the instructions and they will be ok in a few days. Am sorry I know a dead flower when I see it. DREADFUL COMPANY CO NOT WASTE YOUR MONEY”

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Posted 5 years ago

“Total let down. Very sorry looking boquets.”

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Posted 6 years ago

“Rubbish flowers. Had two lots sent both dead broken fit for the bin. Why no phone contact?”

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Posted 6 years ago

“Sent Mum flowers that were delivered on Sunday and she’s told me their already dying (after 2 days). The bunch was also very small for the price paid, for £30 i could have got multiple bigger bunches elsewhere. Very disappointed.. Only thing good was the delivery.”

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Posted 6 years ago

“Don't know how much my daughter paid for my flowers but 5 Brown tinged roses arrived a day after mother's day which wasn't a problem but within a day they had complete dropped. Didn't even get a day out of them. Not impressed”

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Posted 6 years ago

“Recieved flowers from my son on Mothers day. Very disappointed! Flowers drooping and nothing like any on their website. Very cheap selection. Wouldn't even pay £3.00 for these. Sent photo and complained but not yet replied 2 days later.”

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Posted 6 years ago

“Dreadful customer service!!! don't use them! We paid for flowers and chocolates to be delivered on Saturday, before Mother's day to my mother in lay. It is Tuesday and she hasn't received anything so far. 3 days after no reply to my emails, refund or apology from this dreadful company. Never ever again I will use their services!!”

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Posted 6 years ago

“1 star is too many for this company. Was ensured flowers would be delivered on mothers day but were not. When i questionED this i received an apology with assurance the flowers would be delivered the next day with a promise to this effect. Flowers still not arrived and when questioned further flowers had not even started being made up. DO NOT USE THIS COMPANY WORST SERVICE I GAVE EVER RECEIVED!!!!”

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Posted 6 years ago

“Give this company a wide berth, flowers not delivered on the day albeit stated out for delivery. Day 2 was told this would get utmost attention; still no flowers or feedback. Please don’t waste your money”

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Posted 6 years ago

“Got lovely bouquet of lillies and roses from my son on Mother's Day, but unfortunately the six roses were dead after one day and I followed all instructions. Very disappointed for my son who probably paid a lot of money getting delivered. I personally wouldn't use you and I will advise my son”

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Posted 6 years ago

“No visitors on Mother's Day and NO FLOWERS thanks to Serenata. My son ordered and paid for flowers to be delivered to me and he heard no more. I have not received any flowers. Dreadful......... a flower delivery service that can't manage to deliver flowers. I'm so disappointed.”

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Posted 6 years ago

“Absolutely rubbish ,have a look the pictures what I buy and what I received 😢”

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Posted 6 years ago

“flowers of very poor quality”

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Posted 6 years ago

“Flowers sent where nothing like the picture”

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Posted 6 years ago

“I paid extra for same day delivery. The flowers were NOT delivered that day. So I requested a refund as their terms and conditions state that I am entitled to a refund in those circumstances. I was fobbed off for three days and had to continually contact them for answers. They delivered my flowers after I requested to cancel and requested a refund. Then they basically told me tough luck and wouldn’t even refund the same day delivery fee! Absolutely disgusted!”

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Posted 6 years ago

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Posted 6 years ago

“DISGUSTED - Ordered flowers for Mother’s Day and received an email at 13:30 that day to say they could not deliver that day and would deliver the following day. I have since received an email saying the flowers will now not be delivered at all and they will offer me 40% off your next order!!!! Like I’m going to order from them again total disappointment DO NOT USE - YOU'LL BE DISAPPOINTED”

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Posted 6 years ago

“The delivery was on time, which was the only thing good about the service I received. I have used Serenata Flowers before and had a good service. But this time was much different, I ordered the Floral Ratatouille, which is originally 40 but was on offer for 30. The value of product I received about 10% of what I paid. The bouquet looked nothing like what the picture online looked like, the roses are wilted and the bunch was mainly leaves. Trying to get a response from the customer service team is ridiculous, they are not accepting that anything is wrong when clearly it is. 1000% would not recommend to anyone.”

Helpful Report

Posted 6 years ago

“Shocking service. Flowers ordered 2 days ago for Mother’s Day with”guaranteed courier delivery”. Needless to say they did not arrive. Similar to previous reviews on contacting their customer service help desk I was told they would arrive tomorrow which of course is useless. Shambolic service backed up with total lack of common sense. Judging by the previous reviews this is not the first time this has happened! AVOID!!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews