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Serenata Flowers Reviews

3.4 Rating 5,978 Reviews
56 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,978 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 2 star review on 16th August 2025
Paula
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 19th February 2025
Anonymous
666
Anonymous
Anonymous  // 01/01/2019
Flowers arrived not even wrapped in paper or cellophane, just in a cardboard box. Very poor value for money. Certainly not worth £19.99. Garage flowers look better. Definitely do not recommend and certainly won't ever order from there in the future.
Helpful Report
Posted 5 years ago
After receiving the second bouquet which is meant to be your top rated 'Bouquet' with a damaged flowers, flowers which are not fresh and turning brown you say they are I quote 'After reviewing the images, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected' POOR QUALITY... POOR CUSTOMER SERVICE. I WOULD RECOMMEND A DIFFERENT SUPPLIER! Mine should have been a lovely surprise, not stress and time wasting!!!!
Helpful Report
Posted 5 years ago
Ordered flowers as birthday gift. Unfortunately, I used the mobile version of the website which they have failed to correctly match to the full website so it had no product details for the flowers. I was then very disappointed to learn that the flowers turned up just laid in a box with no arrangement. The price of the flowers is just about value for money with the assumption that they have been professionally arranged in to a bouquet and not just dropped in a box. The blunt and unhelpful response from the customer service regarding the matter has done nothing to improve my opinion either. On top of that, the flowers still don't look anything at all like the arrangement on the site but hopefully, may improve over the next day or so when the rest bloom. As it stands, I wouldn't recommend Serenata Flowers. Very poor value for money; poor customer service; and the flowers certainly do not live up to represented product on the site.
Helpful Report
Posted 5 years ago
Booked flowers delivered to the wrong address 3 days of talking still no delivery angry customers angry partner will never use again stay clear absolute joke of a company next time I will just visit a florists
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Posted 5 years ago
i would not have given you 1 star but had to. i was a recipient of flowers, worst bunch of flowers I've ever received, agree with others that the 5 pound bunch from the supermarket are better value. will not be using your company when I'm sending flowers.
Helpful Report
Posted 5 years ago
Very disappointed! Ordered flowers for my mum’s 70th birthday looked nothing like description, paid £25, looked like a Cheap £5 bunch from a corner shop, Never use this business again.
Helpful Report
Posted 5 years ago
Very disappointed, ordered flowers for my mum’s 70th birthday for £25, looked nothing like the description, also looked like a cheap £5 bunch from a corner shop, won’t use again.
Helpful Report
Posted 5 years ago
Flowers for my 80 birthday 29,02 40 card with no sender greeting would tell me who sender was data protection Eventually they contacted and she rang to say she had sent a card with a personal greeting She wasnt pleased and neither was I I received no apology after having to trace the sender
Helpful Report
Posted 5 years ago
First delivery was substandard and plants in the basket were not planted correctly and started dying 3 days after delivery . The replacement delivery was even worse . The basket had been overturned in the box as it was put in opposite to what the box said. I would never ever use this business again.
Helpful Report
Posted 5 years ago
Absolutely dreadful. I ordered a bouquet for my mum's birthday but was devastated when only a bunch arrived. They looked nothing like the photo. I complained the next day but they refused to do anything. I feel as though I have been completely ripped off and my family have been let down.
Helpful Report
Posted 5 years ago
AVOID THIS COMPANY. ORDERED FLOWERS FOR MY MUMS 65TH BDAY ASWELL AS MY BROTHER PASSING AWAY PUT NOTE SAYING FROM MYSELF AND HIM. TO GET TOLD HALF HOUR BEFORE DELEIVERY HAD FAILED . CONSTANT MESSAGES BEING TOLD BAD WEATHER BUT SOME RAIN AND SUNSHINE HERE OR CLOUDS. THEN 2 DAYA LATER STILL BEING TOLD LIES ALL OF A SUDDEN YODEL HAVE THEM. SO NOTHIG BEEN SENT IN FORST PLACE AND MAYBE GET FLOWERS 4 OR 5 DAYS WHEN TOLD BE DELEIVERED AND TAKEN 45 POUND AND NO REFUND OF HALF PAID BACK FOR THIS. ABSOLUTELY DISGUSTING COMPANY
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Posted 5 years ago
Excellent. These flowers are now 21 days old. Absolutely amazing.
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Posted 5 years ago
I've loved flowers quality !!
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Posted 5 years ago
Flowers in very poor condition and looked nothing like picture. Had not seen water for some time. Sent picture to customer services who immediately replied they were as expected. Very disappointed. Will not use again.
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Posted 5 years ago
Delivered to the wrong address twice left them out in the open rain didn’t knock on the door or ring the bell just drop them in the front garden twice,left them upside down when the box was clearly marked this way up. Card was blank no message put inside that I paid for. Do yourself a favour and use a local florist these guys are complete idiots
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Posted 5 years ago
I ordered yellow roses for my friend who had suffered a traumatic week. The ‘flowers’ delivered were dead white daisies, yellow daises, greenery and a few white carnations. Dreadful. You can only complain if you can send a picture which my friend needed help to send to me. No phone number to speak to anyone. They did then send the yellow roses but I wouldn’t ever use them again.
Helpful Report
Posted 5 years ago
Ordered for best mates birthday. Having seen them in person I was shocked! Terrible wouldn’t ever be using them again! Flowers looked very cheap nothing like in the picture! Would have been better off getting £5 flowers from supermarket!
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Posted 5 years ago
Terrible service - don't use these people under and circumstances. They completely missed the delivery date I had requested (well in advance) for some very important flowers - and then claimed they had 'no access' to the delivery address (a normal house with parking right outside) when that blatantly wasn't true. Customer service was very poor and I don't like being lied to. Use anyone but this lot - they should deliver when people need the flowers not just when it suits them.
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Posted 5 years ago
Wouldn’t even give them 1 star, ordered a bouquet for friends to say thank you, friend sent me a pic and I couldn’t believe my eyes. Contacted them immediately and they said “From the photograph provided the bouquet looks to contain the correct stems.” Absolute disgrace, I feel so embarrassed that my friend would think I would send such a dreadful bouquet.....I am furious! They are just fobbing me off now.
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Posted 5 years ago
Don’t waste your money on empty promises these people couldn’t run a bath. Complete let me down at the eleventh hour then asked if I wanted a different delivery date. Serenata Flowers avoid at all costs. Rubbish service along with a total lack of empathy. They would be better suited dealing with poison ivy not flowers.
Helpful Report
Posted 5 years ago
Serenata Flowers is rated 3.4 based on 5,978 reviews