Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,979 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“I have placed reviews of this company on many sites so as to save people, upset, disappointment and money. Please always look at review sites before ordering anything.”

Helpful Report

Posted 5 years ago

“Received an email claiming delivery failed even though recipient was at home. No phone number exists for Serenata or for the courrier they use - spoke to Serenata by email and was simply told they’d “keep the flowers in the van and try again tomorrow”. Completely unacceptable service - they refused a refund, refused to reattempt delivery that day and refused to exchange for a fresh bouquet the next day. Will never use this service again and do not recommend to anyone.”

Helpful Report

Posted 5 years ago

“Disappointed to say the least, I purchased an arrangement of the Winter Fair flowers for my mums birthday, whilst they were delivered on time the "arrangement" (and I use that term loosely) she received was absolutely nothing like the picture which claimed when you order that you will receive "the same beautiful bouquet as displayed". The picture shows a beautifully arranged bouquet with all the flowers spread out nicely and evenly, what we received was each type of flower bunched together and not arranged at all. What should have been a lovely surprise for my mum looked like a bunch of flowers from a garage forecourt which for the price I paid I certainly did not expect her to receive. Upon emaling my complaint I was told that the bouquet contained the correct amount of stems (which it does, that isn't my issue) and should I require further assistance to feel free to contact them in the future ! I questioned again why the "bouquet" wasn't arranged as in the picture and was told "We are sorry for any upset caused on this occasion. If we can be of any further assistance please do not hesitate to contact us again." Seranata haven't assisted me on this occasion and I certainly won't be using them again as they appear to have absolutely no customer service.”

Helpful Report

Posted 5 years ago

“Found my birthday flowers on doorstep yesterday, absolutely disgusted with them and upset that my daughter had obviously been ripped off. Still waiting to hear from them but feel it’s highly unlikely I’ll get a response.”

Helpful Report

Posted 5 years ago

“Awful. Absolutely awful. Do not buy of this company. The company think it’s ok to dump flowers on some door step in the pouring rain and wind and get ruined. I have complained to the company which has come to no avail, offered no refund. Serenata have requested photos. The flowers were sent to my mother who does have a complex phone and stressed her out when asked her to take a picture. Appalling customer service and flowers.”

Helpful Report

Posted 5 years ago

“Don’t waste your money, ordered flowers for the death of a child from the US going to the UK they were left on the porch of the wrong address, no excuse because they had the phone number of the recipient. No response from Serenata Flowers. So upset and disappointed.”

Helpful Report

Posted 5 years ago

“Stay well clear. Not worth the hastle, headache, anger or dissappointment. I ordered flowers for my mother in laws birthday. I received an email at 1pm to advise they had been successfully delivered. When i checked up with the recipient i was advised that nothing had been delivered. When contacting Seranata, they advised it was delivered and left outside. At the door/garden the box was found where they had been sitting all day on a rainy winters day. The box had a message saying keep upright, the flowers were left the wrong way around. There had been someone in all day yet no one knocked. Had i not checked they wouldve lay there for god knows how many days. When contacting their customer service, i found there was no phone number. Katie in customer service showed no empathy, and quite frankly didnt care. I was offered 20% off a future order. The flowers themself were small, rubbish and didnt appear fresh. They refused to provide me with a complaint reference number despite asking several times, to try to stop further action being taken. Worst customer service.”

Helpful Report

Posted 5 years ago

“Ordered Christmas flowers on 17 December for my mother in-law, they never arrived and only response just a sorry email! Very disappointing, tried them again NYE and they arrived late! Needless to say will never use them again! What's more frustrating is we live in Australia and the in-laws are in the UK hence why we sent flowers as we weren't there to celebrate with them.”

Helpful Report

Posted 5 years ago

“Unable to complete my delivery in the timeframe set online . “ I am very sorry to advise our partner has informed they are unable to complete your delivery today We would like to resend your order for tomorrow.“ If a select a delivery date I am expecting that day . If I knew I would go with a different flower shop .”

Helpful Report

Posted 5 years ago

“order 2 large bunches on dec 21st for 24th both arrived both half dead after a few email told not good enoungh sent 2 more bunches out for me should have turned up on 29th in all day no arrival then told would be next day yes turned up monday today is only wed 2 days later and they have all gone over very poor when ordering close on £70 worth”

Helpful Report

Posted 5 years ago

“Ordered flowers for 99 year old great grandmothers birthday. Two failed deliveries, flowers arrived 3 days late. Half bouquet was dead, there was no gift card message. Fighting for a refund, they’ve requested photos, what a massive disappointment and truly upsetting experience.”

Helpful Report

Posted 5 years ago

“I ordered flowers for my dying father in law!! The status of the flower were failed deliver when I looked on the tracking! So when I contacted them I was told that the address was wrong! They won’t be delivering and I won’t be getting a refund! Disgraceful!! And if address was wrong why was I not contacted apparently I’d left the house number out!!!”

Helpful Report

Posted 5 years ago

“Hi have just received my flowers via post, very disappointed, broken and drooping stems expected at least to be able display them. In the bin waste of money, photo taken.”

Helpful Report

Posted 5 years ago

“I am very disappointed with the bouquet of flowers I had delivered to a dear friend. The bouquet was lacking flowers and wasn’t full of blooms like the image I had chosen. I felt very embarrassed when I saw the flowers that had been delivered. I will not use this company again”

Helpful Report

Posted 5 years ago

“I bought Chrismas fair bouquet for my wife but was very disappointed with it. The flowers were very sparse compared to the photo on the website. Delivery was on time but the flowers were very poor value for money. I will use my local supermarket from now on.”

Helpful Report

Posted 5 years ago

“Impressed with ease of ordering and delivery updates but thats where it stops. This was gift for an elderly lady. When I asked if she liked them she was embarrassed to tell me. The leaves fell off with in days and the roses withered and died. When I wrote to the company the generic automated response was once again efficient and quick but basically did not accept any responsibility for sub standard goods. No human investigation or concern. I will never recommend or use again Dreadful”

Helpful Report

Posted 5 years ago

“Very disappointing floral arrangement . Looked cheap and skimpy . Did not look like their advertised picture and certainly not worth the price . Customer service insisted the delivered flowers were the same as advertised photo Judge for yourself from the 2 pictures attached .”

Helpful Report

Posted 5 years ago

“worst customer service ever, evasive, unjelpful and do not answer questions. No option to instruct driver to leave flowers with neighbours in the event no one is home”

Helpful Report

Posted 5 years ago

“this was one of the worst customer service departments that I have ever encountered, evasive and did not answer questions and instead continuously sent links. There is no option on the website allowing you to leave delivery with a neighbour in the event that no one is home. Will not use them again”

Helpful Report

Posted 5 years ago

“Everything about Serenata is dreadful. “Letterbox flowers” were pushed under a back gate instead of being posted. By the time I got home, the box was soaking wet from rain and had started to freeze as temperatures fell. Have emailed numerous times and they repeatedly ask for the same information. The link I had to use (why can’t I talk to someone?) would not allow me to upload multiple images - it kept coming up with an error message. Eventually when they did receive a single image, THEY were satisfied with the quality of the flowers; this despite the fact that the open flowers were shedding petals within 24hours, the rose is all but dead; a large proportion of the flowers are red painted foliage that does not even appear in the on-line images. I have give Serenata 1 star - only because I am unable to leave zero stars Overall... Flower quality - VERY POOR; Customer Service - ABYSMAL Do not waste your time and money with Serenata.”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,979 reviews