Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,979 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“EVERYTHING about Serenata has been wrong. The ‘Letterbox’ flowers were shoved under a back gate instead of being posted. By the time I had got home, the box had been rained on for a number of hours, so was soaking wet and as the temperature had fallen, the box started to freeze. I contacted Serenata by the only method available, email, - why can’t I speak to anybody?? The link that you have to use would not allow multiple images to be sent; repeated “Error” message would come up. Eventually after numerous attempts, one image was received by Serenata - THEY were satisfied with the flower quality, despite the fact that only 24 hours later, petals are falling off those flowers that were already open; the rose is all but dead. I have given Serenata 1 star - only because I am unable to leave a zero star rating. Overall, Flowers - poor, Customer Service - Abysmal. I would not advise anyone to use their service.”

Helpful Report

Posted 5 years ago

“Flowers not as pictured and very poor , obnoxious customer service quoting the perishable goods act and refused a refund. Was a first time customer now last time !”

Helpful Report

Posted 5 years ago

“Ordered same day delivery birthday flowers to my wifes office yesterday in Edinburgh. Never arrived. No apology, no explanation, they dont do telephone contact so you cannot speak with a human! Cold atrocious heartless excuse for customer service. The polar opposite of what sending flowers to a loved one should be about. The Amazon of florists. I’d never use them again. Appalling company JOHN FULTON”

Helpful Report

Posted 5 years ago

“Paid £60.00 for birthday flowers for my mother in the USA. They were delivered on the wrong day and my mother had left town for thanksgiving. I have been emailing their customer service for two weeks and get standard replies or they parrot what I have already told them. Still fighting for a refund . Terrible service stay away from this online company”

Helpful Report

Posted 5 years ago

“What a joke of a company -complete robbery - what is advertised ( see my pictures) to what you get is shocking- false advertisement , which they accept no responsibility for!!! No way worth the £25 I paid - please avoid!!!”

Helpful Report

Posted 5 years ago

“My sister brought a bouquet from Tesco .. the same day as mine arrived from serenator flowers... mine died within days of arrival.. Tesco’s own lasted weeks.. so not a happy bunny!,”

Helpful Report

Posted 5 years ago

“Delivery was prompt and I was kept updated throughout, however the quality of the flowers that arrived were shocking all the petals had fallen off, they looked like a £5 bunch of flowers I was so embarrassed”

Helpful Report

Posted 5 years ago

“Flowers delivered 24 hours late for daughter's 40th birthday. Raised a number of emails to the Customer Service Department - what a waste! Customer service is of such a low level it would suffer vertigo in a sewer. All I received was an unhelpful, unsympathetic, uncaring, could not care less, take it or leave it attitude. My advice to anyone contemplating using this company is very simple. DON'T! In my 67 years I have raised maybe one or two complaints about rotten service, however, in this instance I simply want potential customers to be aware and steer clear to avoid the disappointment and distress you will undoubtedly endure with this NO SERVICE COMPANY.”

Helpful Report

Posted 5 years ago

“I learned not to trust their “next day delivery” nor their email confirmation. I ordered flowers on 11/22 for delivery on 11/23. I received an email confirmation showing delivery date of 11/23. I monitored their on line tracker all day 11/23 that showed the flowers were in process of delivery. The flowers did not arrive on 11/23. I requested the order to be cancelled because the order was for an event on 11/23. They refused to cancel the order. The flowers were delivered the afternoon of 11/25. Flower delivery have two expectations - one is fresh, healthy flowers and secondly delivery as promised. Serenata Flowers failed!”

Helpful Report

Posted 5 years ago

“Plant arrangement for my Mother's 89th Birthday arrived as a heap of soil and plants at the bottom of a box. I want a refund but they wont give me one as they want photographic evidence. My Mother is 89 and doesn't have a digital camera and I live 100s of miles away. They have offered me another arrangement but I don't want it. I don't want another heap of soil and plants arriving at my Mother's door. The chauffeur service they talk about in their bumph is in fact Yodel.”

Helpful Report

Posted 5 years ago

“Poor packaging and handling which resulted in a heap of soil and plants at the bottom of the box. No refund offered only replacement and I don't want another heap of soil and plants delivered to my Mothers's door.”

Helpful Report

Posted 5 years ago

“Shockingly bad automated email service, no human apology, no update on what is happening. They took the money no problem but the flowers have not arrived and no one has bothered to contact me to explain why they could not deliver to a company address.”

Helpful Report

Posted 5 years ago

“A poor website. When I got to pay It wouldnt let me. But their support staff are rubbish.. DONT USE THEM full stop”

Helpful Report

Posted 5 years ago

“I am incredibly disappointed with the delivery and with the flowers. The flowers were left in the front garden. There was no note put through the letter box saying where the flowers were. It was a surprise gift so no-one at the address was expecting them. My parents arrived home after 5pm in the dark and they didn’t see the flowers on the lawn so they were out all night long. They were discovered at 10am the following morning, sodden box, and flowers in a bad way since being in the cold all night. On top of that, the bunch was disappointing, no different than a morrrisons £5 bunch. I expected better service of delivery and a better product. I am disappointed. Will not order from this company again.”

Helpful Report

Posted 5 years ago

“Unhappy..........Had to pay £7.99 for delivery but they advertise free delivery. What a con. Flowers were not Autumn burst as requested. O well live and learn...............”

Helpful Report

Posted 5 years ago

“Ordered flowers; the wesbite, delivery service and communication was good - Unfortunatly the quality of the flowers delivered vs the picture advertsied was sub standard. Contacted customer service who made no attempt to resolve my complaint and defended the poor display.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS. My husband bought a £45 bouquet which honestly isn’t worth £10. Nothing like the photos, he was mortified when they arrived. The company do not believe they are missselling in anyway and will not accept any liability or give us an exchange or refund. Roses are dying so we were advised to pull off outer petals, bouquet is mainly bush like foliage. Absolute joke!”

Helpful Report

Posted 5 years ago

“As a loyal customer of Serenata I ordered some flowers for a friend to say thank you for helping me after my dad had passed away. It was meant to be a special surprise for him. When he got home from work he found the box of flowers lying on their side in the rain. It had been raining all day and the box was soaked through and full of slugs. There is a covered porch area outside his house where the flowers could have been left to prevent them getting wet!! Instead of coming home to the nice surprise I wanted him to have, he had to come home and deal with the mess instead. Not the 'Thank You' I wanted him to have. The Customer Service team at Serenata have been shockingly poor - and not prepared to compensate me. After 10 emails (yes 10) they finally offered me a £4 refund. I will not be using this company ever again and would advise you to avoid at all costs.”

Helpful Report

Posted 5 years ago

“Nothing like the picture online and very small for the price you pay! Your better off getting a bunch from Morrison’s and asking a friend to hand deliver!”

Helpful Report

Posted 5 years ago

“I have been using serenata for years and been on both ends of sending and receiving and I honestly cannot recommend them enough! The flowers are always beautifully presented and the box intact which allows the flowers to be lush and full upon opening. I would 100% recommend them (and have done several times) for anyone looking to send flowers, even if they are last minute!”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,979 reviews