Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked nothing like the picture, flowers broken, wilting, £30 for 6 flowers and some brown foliage! Total joke. Do not use this website; avoid at all costs. Terrible terrible product and one very disappointed customer. Can I give 0 stars?”

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Posted 6 years ago

“I know that we are in Scarey times but my daughter ordered a surprise Mother’s Day bouquet which she saved for. I didn’t not have the heart to tell her that the beautiful yellow roses that came were already open and petals falling off. I do not expect a refund it’s just for your info that these were not up to your usual standarts”

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Posted 6 years ago

“I ordered flowers to be delivered to my mother for Mothers Day. at 6pm I had heard nothing so I used their "Track your order" facility. It came up "order cancelled". No one had contacted me to say that the order had been cancelled or why. I am very disappointed and will not be using Serenata again.”

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Posted 6 years ago

“Absolutely disgusting.£24.99 8; flowers 2 broken rest drooping. As you can see they look nothing like the photo. Contacting trading standards tomorrow. My daughter is heartbroken that these are what I received”

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Posted 6 years ago

“Ordered two bouquets worth £65 in total. Awful quality. Flowers worth no more then £20. Both mothers disappointed. Disgusting”

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Posted 6 years ago

“Absolutely awful. Ordered the pretty in pinks bouquet for Mother’s Day. They arrived and looked absolutely nothing like what was orderd. When I emailed customer services they said they felt the bouquet was adequate. Terrible product and service.”

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Posted 6 years ago

“Awful, my Mothers Day has been ruined! I spent a total of nearly £53 and when my mum FaceTimed me to show me the flowers she received they looked worse than a bunch of Tesco’s £9.99 flowers. You are a FRAUDULENT company. Please do not use them. If I could give you negative stars I would rather than the one star I have given.”

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Posted 6 years ago

“£30! Shocking, disgraceful.”

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Posted 6 years ago

“Since this is an online company who farm out flower supply requests to local providers they will happily take your money without having the common sense to see that their chosen providers can meet said demands. You would be safer going local if you possibly can and therefore having more chance of your money buying something of value rather than disappointment.”

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Posted 6 years ago

“Tbis company is actually a fraud and is misleading customers with pictures on thier website. I have ordered 2 bouquets for mothers day and its disgusting what they have sent out. I am extremely disgusted and disappointed at what they have done.”

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Posted 6 years ago

“Unacceptable! Mother’s Day flowers ruined, especially as I couldn’t seem my mum today. Completely wrong flowers, already dying and mostly foliage. Completely ripped off and deceived. Nothing like the pictures, avoid at all cost!! 😡”

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Posted 6 years ago

“Mums flowers just arrived WE THINK the driver never even knocked to let us know just left them. Disgusting service. Then when I opened the box the SMALL amount of flowers were already in bloom (supposed to be bud to bloom). AND NO WAY WERE THEY WORTH THE £30 we paid. Very very poor in all aspects 🤬🤬🤬and not even any flower food!! The 1st photo was the 1 ordered. Nothing like”

Helpful Report

Posted 6 years ago

“I've ordered from Serenata flowers for many years and the quality and packaging has always been great. The flowers I ordered this time were package with no water so we're practically dead on arrival. My mother managed to save a few stems. Why were they not packaged in water like they have been in the past. Unlikely to order from Serenata if this is how you now package flowers! Disappointed long time customer.”

Helpful Report

Posted 6 years ago

“Really disappointed, it was basically 25% the size of a bouquet, some of the flowers were dying already and they sent me the wrong ones, they’re not the ones I chose. Thanks for ruining Mother’s Day”

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Posted 6 years ago

“Useless, avoid at all costs. Failed to deliver on Mother’s Day and told me on the morning of Mother’s Day. Did not offer refund.”

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Posted 6 years ago

“Very dissapointing. The bunch of flowers I received were much smaller than the image on the website. No where near worth the money I paid. The picture is of my Perfect Pink bouquet if you want to compare with the website image.”

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Posted 6 years ago

“Husband ordered flowers for mothers day which arrived without personalised card and completely different to how photograph suggested. Stay well clear!”

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Posted 6 years ago

“Fantastic service thank you. The flowers were received on time and the recipient was overjoyed with them. Amazing value for money and couldn't fault the service. Thanks again”

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Posted 6 years ago

“Booked flowers to arrive for 70th Birthday. The did not arrive.”

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Posted 6 years ago

“From Australia I ordered flowers for my uncles funeral in the UK. Flowers arrived as arranged. I asked about the quality from my cousin who told me they were very poor quality. After several emails they agreed to send another arrangement to my cousins home so that they could be placed on my uncles final resting place. Flowers arrived ok but again very poor quality. I gave up trying, disgusted. Try someone else would be my best advic.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews