Sewoong International Reviews

Name: Sewoong International
Rating: 3.64

3.6 Rating 1,366 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered gears in June and was never delivered Despite multiple emails, I have nothing and lost $200 I was unable to get a refund Looks like a few people were more lucky than me Happy to chance my review if it got resolved but after so long I doubt it will change”

Helpful Report

Posted 5 years ago

“My oder got lost somewhere along the way. When I Bicycle Here know they quickly reshipped, and I received my parts. Very happy with the end result.”

Helpful Report

Posted 5 years ago

“i have contacted your company countless times now and have had NO RESPONSE! the item i received was wrong, i had no tracking, nobody responded to any questions i had and i received it over 4 months after ordering! i need someone to contact me ASAP!”

Helpful Report

Posted 5 years ago

“Order my product 9 weeks ago and still nothing from them. I can’t even get my refund. No one is even answering my emails. Worst service ever. Save your time and money shop somewhere else.”

Helpful Report

Posted 5 years ago

Hello It was delivered by USPS. Sorry for the long delay. August 28, 2020, 11:09 am Delivered, Parcel Locker FAIRFAX, VA 22033 Your item was delivered to a parcel locker at 11:09 am on August 28, 2020 in FAIRFAX, VA 22033. August 28, 2020, 7:10 am Out for Delivery FAIRFAX, VA 22033 August 28, 2020, 5:39 am Arrived at Unit CHANTILLY, VA 20151 August 28, 2020, 12:45 am Arrived at USPS Regional Destination Facility MERRIFIELD VA DISTRIBUTION CENTER August 27, 2020 In Transit to Next Facility August 25, 2020, 10:31 am Arrived at USPS Regional Facility QUEENS NY DISTRIBUTION CENTER August 19, 2020, 3:38 pm Processed Through Facility ISC NEW YORK NY(USPS) Origin Post is Preparing Shipment August 18, 2020, 2:25 pm Processed Through Facility SEOUL INTERNATIONAL POST OFFICE, KOREA REPUBLIC OF August 4, 2020, 11:32 am Acceptance KOREA REPUBLIC OF

Posted 5 years ago

“I received the correct replacement part fast and no issues. I would definitely buy from them again.”

Helpful Report

Posted 5 years ago

“Perfect. Hard to find part delivered on time as promised.”

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Posted 5 years ago

“Came pretty fast once it had been dispatched.”

Helpful Report

Posted 5 years ago

“very bad experience , I bought gear shifter in June , still waiting for delivery or my refund , I have emailed few times - no reply please avoid this company Janusz Adamczyk”

Helpful Report

Posted 5 years ago

“Perfect product and good delivery”

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Posted 5 years ago

“Terrible experience. Ordered bib-shorts and after my money was taken neither received the product nor heard back from customer service”

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Posted 5 years ago

“Terrible service, buyer beware! I bought a Cinelli complete bicycle worth 3.5k. It was shipped via intl express postage, took 3 weeks for the merchant to provide me with tracking info. The bike arrived over a month later, and it was damaged due to poor pacakaging. The bicycles frame, derailer and hangar were all damaged so badly the bicycle is not ridable. Over two months later Im still waiting for the merchant to send the replacement parts. The lack of commication and vagueness around, how and when they are going to fix this issue is appalling. Will never do business with this company again, extremly unsatisfied customer.”

Helpful Report

Posted 5 years ago

“Product was just as pictured and very nice. Communication was good. I would consider purchasing from this business again.”

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Posted 5 years ago

“Great gloves, awesome fit, and so far they seem good quality. However they are not smart phone screen compatible at all!”

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Posted 5 years ago

“I finally received the merchandise I ordered but the communication was poor from your company. Did not receive responses to my emails, and I had to create a complaint thru Pay Pal. If I need to order any future products for my bicycle it will not be thru this company.”

Helpful Report

Posted 5 years ago

“I ordered two Polar water bottles over a month ago and they have not been shipped. I emailed Support several times and NO response. This is unacceptable. I do not have the product and no refund. Do NOT buy products from BicycleHero!”

Helpful Report

Posted 5 years ago

“Hello I have received the package. This one does not correspond to the order. I immediately contacted your services to warn them. I am waiting for an answer.”

Helpful Report

Posted 5 years ago

“Got my order after 20 working days as predicted by Sewoong, so no complaints there. As promised Sewoong provided track&trace data and also declared low value, so no extra costs! Item, which was impossible to purchase elsewhere, arrived undamaged, complete and as ordered. So overall very happy!”

Helpful Report

Posted 5 years ago

“Got my order after 20 working days as predicted by Sewoong, so no complaints. Sewoong provided track and trace data as promised and declared low value for customs, so no extra costs. Item came undamaged and complete and as ordered. This item was impossible to purchase elsewhere, so I’m very happy!”

Helpful Report

Posted 5 years ago

“I ordered two bike travel bags and paid over 40 euro for an express delivery (9-10 days) so the bags would arrive in time. When I ordered it said the delivery would take place on friday 7/8 or monday 10/8. The package was still not delivered when i left on holiday Wednesday morning. I already sent two e-mails to the support adders but I never got a reply. I didn’t get the bagsIn time. had to make additional costs and paid over 40 euro for a service bicyclehero didn’t deliver. I don’t agree with this.”

Helpful Report

Posted 5 years ago

“They had a hard to find part at a great price. It took two weeks to receive the part because I think it came via Korea to their U.S. warehouse, but I'm not complaining - just something to be aware of.”

Helpful Report

Posted 5 years ago

Sewoong International is rated 3.6 based on 1,366 reviews