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Sewoong International Reviews

3.6 Rating 1,366 Reviews
67 %
of reviewers recommend Sewoong International
3.6
Based on 1,366 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Sewoong International Reviews

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Sewoong International 5 star review on 22nd January 2024
SEAN REID
Sewoong International 5 star review on 13th June 2023
Anonymous
Sewoong International 5 star review on 8th November 2022
ZIMVIE- KIN FONG
Sewoong International 5 star review on 23rd February 2021
Anonymous
Sewoong International 5 star review on 27th April 2020
WILL PARKER
Sewoong International 3 star review on 15th February 2020
Anonymous
Sewoong International 5 star review on 17th December 2019
KAR LOCK
14
Anonymous
Anonymous  // 01/01/2019
Ordered a couple patch kits in June. Fianlly....2 months after the order a package arrived with the tracking # sent to myself and PayPal. Only thing, the package the completely empty. Nothing. PayPal denied my claim because a tracking number was given and was shown
Helpful Report
Posted 5 years ago
Sorry for that. We already sent you the request of the item photo. According to our recode of shipping process, the package was including 2 patch kits. If it was lost during delivery process, we will cover it. Please send us the photo of the package.
Posted 5 years ago
Order received within 20 working days shipping as noted. Had 4 Same tires , for 2 bikes, and tube. 1 tire Was minus a cosmetic reflective stripe but good. Tube ordered a shrader but received presta. Quality seems good. No response yet on tube issue. Overseas shipping so does take some time to receive. Would be 4 star if all order was filled correctly.
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Posted 5 years ago
I ordered 4 items and they all came exactly as requested. Customer service were very helpful. I trust this company. It took as long as i expected and had planned for so no complaints at all. Thank you !
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Posted 5 years ago
Incredibly slow shipping out of S.Korea (took almost a month to leave the country)(I suppose there is a pandemic on!), once in the hands of Royal mail it was only a few days. Bad/non-existent communication from seller.
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Posted 5 years ago
Tried to cancel order never received a reply. Took a long time to ship and receive.
Helpful Report
Posted 5 years ago
Hello Sorry for that. But we do not received any request to cancel the order. It was delivered already accoding to USPS tracking information.
Posted 5 years ago
Parts arrived as expected but much sooner.
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Posted 5 years ago
I received my pump part timely and it was exactly what I needed. I could not find it anywhere else. Thanks.
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Posted 5 years ago
Never received order, very little response after emailing many times. Ver unsatisfactory.
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Posted 5 years ago
9 weeks and 3 days after I ordered my items finally arrived. Brilliant. But what a long wait! Tracking did not work; contacted support, but it was never possible to check support status. You have to admit that everything ordered arrived very neatly wrapped. But think twice before buying from BicycleHero, it took more than 9 weeks to arrive. Could be a good idea to choose the fastest shipping option they have on offer. I went for standard shipping - not a good idea.
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Posted 5 years ago
I’ve ordered from these guys twice and it’s been great both times. I can get equipment that is unavailable in the US. Shipping information is detailed and timely. Thanks!
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Posted 5 years ago
Received order in timely manner. Everything was as described. Thanks.
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Posted 5 years ago
I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.
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Posted 5 years ago
BicycleHero.com has items that other retailers do not have, and clearly explained how there would be a number of days of international shipping between warehouses before a tracking number would become available.
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Posted 5 years ago
placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.
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Posted 5 years ago
Exactly what I needed and arrived very fast especially with international shipping and COVID slow downs. Great job.
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Posted 5 years ago
Second order from these guys. No problems at all. Great company!
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Posted 5 years ago
Order placed 3rd July as a birthday present. Still waiting, emails back and forth but still delivery and uable to track by number I was sent.
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Posted 5 years ago
2 months since I ordered - nothing received. 8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I understand that you should expect a shipping time of between 8 weeks and 10 weeks. If the above is OK, then by all means buy from Bicycle Hero
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Posted 5 years ago
Great product and shopping experience. Thank you!
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Posted 5 years ago
Excellent...
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Posted 5 years ago
Sewoong International is rated 3.6 based on 1,366 reviews