Sewoong International Reviews

Name: Sewoong International
Rating: 3.64

3.6 Rating 1,366 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get my item took a month to get refund verry poor service”

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Posted 5 years ago

“Received but it took ages. Placed and received several.orders on other sites whole waiting for this bicycle hero one.”

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Posted 5 years ago

“Fast shipping, good communications!”

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Posted 5 years ago

“Ordered and paid for two connex 11 speed quick links 6 weeks ago. Despite numerous emails to bicycle heroes I have neither my links or a reply. I think this company is a scam. Avoid.”

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Posted 5 years ago

“Received item yesterday. It is exactly what I needed at lowest price I could find anywhere. Thanks.”

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Posted 5 years ago

“I ordered a bike seat and after 1 month it never shipped. I reached out to customer service multiple times and never received any response at all. I had to escalate to my credit card company to get my money back. Go elsewhere.”

Helpful Report

Posted 5 years ago

“I send BikeHero a question on a brake part on two separate occasions and never received an answer. I decided to order the item anyway on 6/4/20, but the item was never shipped, noting that their warehouse is listed as being located in the same state, CA. Accordingly as of 7/2/20 I asked them to cancel my order as I could not wait any longer. Now as of 7/10/20 still no response from them. This is an unprofessional and irresponsible outfit, and I will tell my cycling friends to order elsewhere.”

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Posted 5 years ago

“I received my order in a timely manner. Everything is good!!”

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Posted 5 years ago

“I needed a new Sturmey-Archer shifter to repair my ancient Raleigh 3-speed. BicycleHero had the part at a reasonable price, and got it to me in about a week, right on the day they promised.”

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Posted 5 years ago

“Item received as described. Thanks!”

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Posted 5 years ago

“It’s been around 8-10weeks since I ordered an item still not received it I will never buy from these again messaged a few times no response”

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Posted 5 years ago

“this company is awful. took 3 months since i ordered, nothing showed up yet, no one in customer service or their MD responds. DO NOT BUY ANYTHING FROM HERE”

Helpful Report

Posted 5 years ago

“Schaut euch das an !!! Am Montag wurde meine Bestellung im Shop bearbeitet, Dienstag ging sie auf die Reise und am Donnerstag wurde sie zugestellt. Wahnsinn, einmal um die ganze Welt ... So schnell ist ein Paket wenn ich es innerhalb Deutschland versende. Jetzt frage ich mich nur, warum ich 5 Wochen lang "hingehalten" wurde. Wenn ich mir da diverse eMails nochmal ansehe fühle ich mich echt verarscht. Nun ja, meine Bestellung ist dann ja doch noch angekommen. Trotzdem nur 1Stern für die Bewertung. Ob ich in diesem Shop nochmal bestelle, weiß ich ehrlich gesagt nicht. Anbei der PaketTrack ... Delivered 07/02/2020 11:16 A.M. XXX, DE DELIVERED 07/02/2020 5:45 A.M. XXX Arrived at Facility 07/02/2020 1:09 A.M. Koeln, Germany Departed from Facility 07/01/2020 11:50 P.M. Koeln, Germany Import Scan 07/01/2020 9:59 P.M. Koeln, Germany Arrived at Facility 07/01/2020 12:00 P.M. - Your package was released by the customs agency. 07/01/2020 5:00 P.M. Incheon, Korea, Republic of Departed from Facility 07/01/2020 6:09 A.M. - Your package is being processed at the clearance agency. 06/30/2020 5:16 P.M. Incheon, Korea, Republic of Export Scan 06/30/2020 3:52 P.M. Incheon, Korea, Republic of Hub Scan 06/30/2020 2:49 P.M. Incheon, Korea, Republic of Arrived at Facility 06/30/2020 2:44 P.M. Goyang Si, Korea, Republic of Departed from Facility Past Event Shipped 06/30/2020 1:29 P.M. Goyang Si, Korea, Republic of Origin Scan Past Event Label Created 06/30/2020 2:00 P.M. Korea, Republic of Order Processed: Ready for UPS”

Helpful Report

Posted 5 years ago

“I ordered a clearance polar bottle to match one I had lost from the set. The Sewoong group was very diligent in making sure the package got to me. They're the best!”

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Posted 5 years ago

“Hard to find Topeka case for iPhone 11...arrived as described and in time! Thx!”

Helpful Report

Posted 5 years ago

“Ich glaube es einfach nicht. Nach 5 Wochen (Bestelldatum 20.05.20) , unzähligen (unbeantworteten eMails) und sogar einem Telefonat habe ich seit heute (30.06.22) eine nutzbare Trackingnummer von Pantos und auch bei UPS ist der Status "Order Processed: Ready for UPS" sollte es tatsächlich doch noch zu einer Auslieferung kommen? was hat der Shop die letzten 5 Wochen getan ? Vielleicht meine Ware bei Hersteller bestellt ? was auch immer , ich werde weiter berichten!”

Helpful Report

Posted 5 years ago

“wie wann aktuell mal wieder sehr schön feststellen kann, wird bei diesem Onine-Shop nach Lust und Laune gearbeitet. Seit langer Zeit wird eine Review vom Shop kommentiert, andere, mit dem selben Problem, nur ein paar Tage vorher gepostet eben nicht. Was für ein katastrophaler support.”

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Posted 5 years ago

“Took a little longer to get my item due to COVID but they informed me of the delay. Item arrived and works perfectly”

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Posted 5 years ago

“I am yet to receive my purchase. It has been over a month and it was meant to be for Father’s Day in the U.K. 21 Jun 2020... very disappointed. I have wrote an email and received no reply however was sent an email asking for a review.... priorities....”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Your order was shipped from Asia Center to United Kingdom by AIrway. Unfortunately because of corona, the process takes much longer than before. However every things are back to normal. You can track it in the courier's system. The courier will update your item location within a few hours. / PEKR00286787 KOREA, REPUBLIC OF→UNITED KINGDOM CARRIER : BRITISH AIRWAYS Origin DC Out(Jun 19, 2020 18:13) TRACKING # / PANTOS # CARRIER Location From Location To DOMESTIC # (Box Count) LWHO 12560566682 BRITISH AIRWAYS KOREA, REPUBLIC OF → UNITED KINGDOM (0) PEKR00286787 Export Warehouse Out (Export Warehouse Out) LWHOLWHOJun 19, 2020 18:13 Origin Distribution Center Out (Export Warehouse Out) LWHILWHIJun 19, 2020 16:13 Origin Distribution Center In (Export Warehouse In)

Posted 5 years ago

“I paid for expedited shipping to ensure the products arrived prior to our family leaving on vacation; however, the products DID NOT make it in time. I reached out to the company to inquire if the money paid for expedited shipping would be refunded and never received a response. In addition, when the products finally arrived (the day we returned from our vacation) the boxes were crumbling and damaged. I was extremely disappointed with this buying experience.”

Helpful Report

Posted 5 years ago

Your order was delivered on 27th June. Please check this USPS tracking informaiton. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511899563996896725

Posted 5 years ago

Sewoong International is rated 3.6 based on 1,366 reviews