SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 433 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn’t even deserve a 1 star. I never received my order. Talked to Amir and Shaina in the chat and they issued me 50% refund credit. This is fraud and there is no one to contact. I emailed support. No one is answering. This company should not be in business.”

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Posted 3 years ago

“Customer service here is the worst I have ever experienced.”

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Posted 3 years ago

“went down to pick up the food only to see the delivery guy leaving with an empty bag (?) ; rushed after him and asked him " hey skip! I am here to pick up my order"; he replied: " I already delivered my order" totally confused ; no one else there except me. WTF. left a request on the website for someone to call me : nothing. Use skip a lot unfortunately and this has happened in form or another way too many times!”

Helpful Report

Posted 3 years ago

“I ordered over $40 worth of food. It said delivered but was never actually left at my door. I checked the house next door to see if it was a mistake. No food anywhere. I reached out to Skip on their app and it said 'no representatives were online to speak with me'. I tried an hour later, then again a couple hours later. I tried for 4 days straight. Finally found an email address for their customer service and they replied saying they only issue refunds within the first 48 hours. Apparently when you message on the app and it says 'someone will get back to you shortly', they don't keep any record of you reaching out. I'll never order from them again but buyer beware. Apparently it's not uncommon to happen and their representatives seem to not care about customer retention.”

Helpful Report

Posted 3 years ago

“wish I could give zero because this service is that bad, missing food even after long waiting times and delays on top of that. I Waited an hour for an order that never arrived, and when I requested a refund they denied, literally had to go through 20-25 minutes if hassle with customer chat service to get a refund. and they should seriously consider providing some kind of option to connect with the delivery driver. the service has gone down in the past few months and how! seriously use ubereates you might have to wait a little longer but atlas you know when your food is coming because you can contact the delivery person.”

Helpful Report

Posted 3 years ago

“The never delivered my order and refuse to resolve the issue. I ordered alcohol which requires by mandate for the driver to check government issued ID that matches the name on the order. 10 hours later, management still refuses to contact me until the close their case which intals speaking to their driver. Their driver either a: never followed protocol and checked ID and delivered to the work address or b: kept the order for themselves becuase I had already spoke with the store and confirmed that my order was picked up 10 hours ago. So now I wait for a driver who refused to answer his phone on shift to answer his phone off shift on a Sunday night and then maybe I might be so privileged to be able to speak to a manager about the case and not customer service with their hands tied to a script and unable to give solutions”

Helpful Report

Posted 3 years ago

“Brutal...just like everyone else on here I ordered, paid, and received no food even though it said it was delivered. I confirmed that my delivery address was correct, and it was. They have supposedly issued a refund, which I won't see go up to a week. Don't use this service.”

Helpful Report

Posted 3 years ago

“If I could give ZERO STARS I WOULD! Customer service is nonexistent! HORRIBLE COMPANY! Consumer BEWARE!”

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Posted 3 years ago

“No help at all when you pay for food but receive food that’s going to garbage for not being done right. Avoid at all cost”

Helpful Report

Posted 3 years ago

“Placed an order, received 22-24 mins for arrival. Order arrived 1 hr and 25 minutes later ice cold. Harveys and Skip the Dishes in Elmira, On”

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Posted 3 years ago

“The worst!!! 9 times out of 10 the order is wrong or gets cancelled after waiting an hour or more for the food.”

Helpful Report

Posted 3 years ago

“I placed an order and upon receiving it I noticed one of the items was not cooked (chicken). I immediately contacted skip support and the best they could offer was a 50% refund on that item. I would have expected that item to be refunded in full considering I could not eat it.”

Helpful Report

Posted 3 years ago

“Over the past few month this service was gone way down. Missing food, long wait times, food not delivered etc which I get happens but their customer service is the worst. Log a complaint they just throw a $5 credit at you and end the chat. Recently a friend had her food not delivered, she re-ordered, logged a complaint, the staff ended the chat and then told the diver to dispose of the food. Luckily the diver was just outside and she did get her food but that just seemed ridiculous. Maybe the staff are super overloaded but still, so many other food delivery apps out there to give your business too.”

Helpful Report

Posted 3 years ago

“This is the second time in a month when Skip has made our family angry for the absolute WORST customer experience. I will now remove the app and NEVER use them again! Both times they delayed the orders over 90 minutes and did not even notify us. We attempted to reach them and got no response. When they finally responded, they provided a ridiculous apology and a $5 credit....AS IF!!!!”

Helpful Report

Posted 3 years ago

“I ordered 3 times and there was a problem for 2 of the orders. First time I had to wait for 1 hour and still no delivery. I called the restaurant and they said. We don't work with skipthedishes anymore... We ask them to remove us from their website but they don't. 2nd problem: after 1 hour the food was supposed to be delivered but no food at the door. I contacted the customer service. They said they are going to process a refund. After 2 weeks still no refund. I contacted them via email but no answer. I contacted them via the app and they said it's refund see with your bank. I never had this issue with any other company. I looked at their facebook page and many people didn't get any refund. Look at the comments on their FB page That the worst company in terms of service and they lie to their customers...”

SkipTheDishes 1 star review on 27th October 2021

Helpful Report

Posted 3 years ago

“I would not even give skip a star, the refund does not give you a choice they just put it as skip credits”

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Posted 3 years ago

“90% of the time the food is cold cause the drivers sit in restaurant parking lot for almost an hour talking to other drivers which I’ve caught red handed. The get lost and drive the wrong way. I’ve had it at least 5 times where they have driven out of town and like 2 cities over. I even had it where the driver picked up my food and parked around the corner from my work for over 15 minutes”

Helpful Report

Posted 3 years ago

“I recently discovered over 9 SkipTheDishes charges on my credit for over a 3 day period, during which I hadn't used their services. Their response, to say the least, was less than impressive. After being initially told that it wasn't their problem and to take it up with my bank, they agreed to investigate. I subsequently received an e-mail saying they had had technical difficulties, were sorry for the problem with my order (there was no order!) and they agreed to reimburse me and give me a $20 credit. This is a ridiculous response to what was clearly fraudulent activity. I'll never use them again.”

Helpful Report

Posted 3 years ago

“Just to warn everyone using skip, you have a limited amount of refunds allowed REGARDLESS OF IF ITS SKIPS OR THE RESTAURANTS FAULT, once you hit that limit, you will never get a refund for any reason again, and they give you an automatic message anytime you have an issue. I live in an apartment building of over 20 people, I have not received orders because the driver couldn't read my instructions or number, OR the restaurant would completely mess up entirely, I had an order from a local McDonald's I brought up to them as unedible and had a serious safety concern with their food because of the taste, Skip didn't care, didn't follow up with the restaurant, nothing was done. I have 80 dollars go down the drain and felt horrible that other people may get sick eating food. SKIP. DOES. NOT. CARE. ABOUT. ITS. CUSTOMERS.”

Helpful Report

Posted 3 years ago

“Food showed up 1hr and 45 minutes later cold and had to discard and was only.offered 50% back of the 100% I had to toss. Terrible customer service.”

Helpful Report

Posted 3 years ago

SkipTheDishes is rated 1.1 based on 433 reviews