SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 707 Reviews

13 %

of reviewers recommend SKY

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Metrics

1.6

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! Impossible customer service, wait 45 minutes for the auto queue to hang up in you continuously to use their online services. Non of the customer service team ever seem to know anything always got different reasons for loss of service. Engineers were great. It took me 15 months to get them to cancel my subscription even though I was out of contract, they couldn’t provide the services and I have months of emails from the complaints email address detailing I wanted to cancel my account. When I finally got through and they finally cancelled it asked about the €1500 paid for no service and was told “that’s too bad maybe keep emailing the complaints department”.”

Helpful Report

Posted 4 years ago

“These Guys are a bunch of Scumbags. Have been trying to cancel my account for 3 weeks. spent 3 hours in total on the phone with no answer. However if i ring as a new customer or want o buy something, i get answered straight away. Im now on a Whats app chat for over an hour trying to cancel. Some Idioit called Nicole wants to know why i dont want Sky. I said im leaving the Country and she now wants to know where im going and when? Constantly avoids the cancellation request and is trying to get me to sign up. I will be taking this legal if possible. I hope these guys rot in hell.”

Helpful Report

Posted 4 years ago

“Bolox broadband! reception nd speed…. Hahaha I will not pay my bill.”

Helpful Report

Posted 4 years ago

“I am highly disappointed with Sky! I have been with them for 18th months and before my contract finished I called them on time to cancel the contract and transfer my broadband with a new provider as I wanted something cheaper. This happened in December 2021. I wasted so much of my time every time I called them to get an update on the transfer, and all the employees are clueless they didn't know what is the issue with the delays and why the transfer cannot be made, they were all repeating the same things! They promised that they will keep me updated! Keep in mind that their idea of updating is every week maybe more than that and via an email, not even a phone call where I DID ask them to do! One of the last times I call them, they reassured me that they will be on top of it and push the situation to finish faster. However, as they couldn't understand the problem, they advised me to do an immediate cancellation which, to be honest, I wasn't sure what that meant, and on their online website, it is not clear either. As I was desperate to change providers as I was still paying Sky for their internet and it is not cheap, I accepted. They haven't informed me what that includes, though. I received an email on the 24th of February 2022 that the cancellation is been complete, so I was ready to put a new provider in. What do I find out from the new provider??!! That I DO NOT HAVE A LANDLINE. So right now I have had no internet since the 24th of February 2022, I have spent the extra money to have more data because I am a master's student and a teacher, I do everything online! I send TWO COMPLAINTS to SKY. They completely ignored me! They didn't even inform or offered me compensation! This is ridiculous! How can you ignore this situation? I know you are a big company! But you have cost me money! You earned money from this horrible situation!! What do I do now?”

Helpful Report

Posted 4 years ago

“We've been with Sky for a number of years, in the past. So this is the "Thanks" we got when we decided to go elsewhere due to their price increase. They wanted to charge us £50 more on top of our monthly bill. Everytime we called there was an hour wait, it took us 3 days to get through. Eventually we called as new customers and got straight through. We spoke to a bloke who was absolutely rude & pathetic from the customer service team. The cretin, offered to "help" by taking away the movie channels, kids channels and leaving us with free-view and charging us £78 for the privilege?! As we decided to leave, the bloke is charging us £98 this and next month, plus an additional £4 to cancel. I wouldn't go back with SKY even if they paid me! Absolutely shocking and greedy behaviour from them. The company (Virgin) we've gone to, were so helpful and we got a better deal with them.”

Helpful Report

Posted 4 years ago

“Update spoke to SKY again today, and guess what. Account locked / blocked - Technical issues. Applied for a PAC Code last November 21 and still not received one. Applied for my second SIM PAC Code and guess- blocked- technical issues, it need going to technical and backroom. NOBODY AT SKY WILL TAKE OWNERSHIP OF THE PROBLEM AND SIMPLY PASS MIT DOWN THE LINE TO Where I dont know, and I dont think SKY know. USELESS.”

Helpful Report

Posted 4 years ago

“0ver 30 mins to cancel sky. Sky sales department 3 mins. What a scam.”

Helpful Report

Posted 4 years ago

“This company is a load of SH**.I have been seeking a PAC Code since November 21 . All I get its an issue, its with our technical backroom. How many people of less that an a IQ of 1 work in this backroom. So this is ongoing. Today I applied for a second PAC Code for my second SIM- and guess wat " technical issues". Is this a company going out of business and reduced staff / technical, as it certainly fell like it. So if you are thinking of moving to SKY- BE-WARE they are Sh**. I use this term politely as they are a bunch of bast****. So be aware-DO NOT USE”

Helpful Report

Posted 4 years ago

“Ordered Sky Glass Credit agreement came and I did not manage to sign it. I went to sign the next evening and they had cancelled everthing. What sort of service is that? Its a lot of money to commit to oh what if you dont get a signature by the next day you just move on to the next person. Well I moving on as well.”

Helpful Report

Posted 4 years ago

“Worst company ever. Told me that i can't watch a series outside of the UK, although I've been watching it for the past month. Even restarted the app without any luck.”

Helpful Report

Posted 4 years ago

“Been with sky for 23years phoned up to query boardband increase going up to £35 in June from £28 when I got to speak to someone about this I said BT where advertising boardband for just over £26 for blue light card holders ( NHS workers ) for 2 years guess what he said ? JOIN BT that’s what you get for being with them for all those years”

Helpful Report

Posted 4 years ago

“Appalling treatment of my elderly father. Happy to take his money, did a big fat zero to help him with an issue today. Apparently SKY don't have a phone to call him back on? Really? Left him with no TV today and fobbed me off when I asked for help for him. Treat your elderly customers better. You're disgraceful to him.”

Helpful Report

Posted 4 years ago

“POOR...I have never got a good internet speed even though my work takes me around the UK...stay clear...AVOID..will blame your equipment...RUBBISH!!!!!”

Helpful Report

Posted 4 years ago

“HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!”

Helpful Report

Posted 4 years ago

“Sky are the worst ISP in the uk as long at you are connected on their systems they do not care if it works properly on your end. Can't wait for my contract to be up I will be telling them where to stick their rubbish internet. And they fob you off with stupid useless information making out it's your setup that has the problem and not their network. It's been 12 months of problem after problem from the phone not working at all to the internet disconnecting. Told them about the ping spikes I keep getting and apparently 60ms ping spike which is confirmed in CMD by pinging google is within their parameters. It's spiked up to 154ms before now and they couldn't care less!”

Helpful Report

Posted 4 years ago

“Promised a £50 Mastercard to join Sky or £50 from my bill got neither can only be describe as UNFAIR TRADING BY SKY ÀT PARKHEAD SHOPPING MALL”

Helpful Report

Posted 4 years ago

“To pricey. Same rubbish movies they keep moving to other channels. And the customer service is the worst I've ever seen..”

Helpful Report

Posted 4 years ago

“I have cancelled and returned the equipment, still I have been charged with £115 for the equipment. When i spoke to the customer services, after an hour discussion, i was told they will refund in 3-5 working days. Still no refund and today I spent another 30 min on the call. Someone saying the same. The call center in India is not working well. So.done even advised me that I can go to the bank and ask for £100 until it is refunded by Sky. Seriously!!!! Is that what you tell your customer when you by mistake take the money from customers account?? I called again today, i had to go through three different people. What a waste of time.”

Helpful Report

Posted 4 years ago

“Expensive, too many repeats, terrible customer service and will do anything to make it extremely difficult to terminate a contract. Customer service agent had Glaswegian accent which was impossible to understand. Stay well away!”

Helpful Report

Posted 4 years ago

“Absolute rip off!!! They get you to join at a minimum cost then secretly add£££ onto your next bills! £58 my bill was and I live alone and hardly only watch television on an evening”

Helpful Report

Posted 4 years ago

SKY is rated 1.6 based on 707 reviews