SKY Reviews

Name: SKY
Rating: 1.56

1.6 Rating 683 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Stetson Montgomery

SKY 1 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful took out the ultrafast broadband with a garunteed speed which I didn't get so should receive a refund for what I had paid so far. I then tried to resolve the issue with someone on the phone which they had no interest in helping so I explained and cancelled it. Since then I have not received a refund and also got charged an extra month! When I called about this issue I got a refund but not for the correct amount because they wouldn't refund the first month that was down to bad Internet as apparently on their end it was ok. The customer service on the phone had not been great either both times and I WOULD NOT recommend this company to someone I dislike.”

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Posted 3 years ago

“Really poor customer service from sky mobile. They sold me a a brand new samsung galaxy phone, then when it went wrong told me to take it to a post office and send it back to them, so that i would be without a phone for god knows how long. Do not go with Sky mobile they are really poor once they have your money. stay with Tesco mobile much better.”

Helpful Report

Posted 3 years ago

“Spoke to Sky in December reference an increase in are direct payments as they had increased by £4.40 a month after speaking to a customer advisor who said they don’t have to now inform you of increase or tv packages going up or offers coming to an end. Also advised they do this all the time and customers don’t notice I find this totally unacceptable and have now stopped the direct debit and been told I can’t do this untill my contract ends I told them they broke the contract by putting my bill up and not advising of this”

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Posted 3 years ago

“Going down hill now .. less advertising more staff training I think - poor !”

Helpful Report

Posted 3 years ago

“Unusable broadband, over priced TV programmes can’t stream anything to watch. NOT WORTHY OF A ONE STAR REVIEW”

Helpful Report

Posted 3 years ago

“WHY IS SKY’S QUALITY OF HD and UHD SUCH POOR QUALITY? I have a keen eye and enjoy the sharp detail of HD and UHD over, you may have properly seen examples of TRUE HD and UHD and may have been impressed? So why is sky’s out put of their HD and UHD content of such poor quality, turned down, lacks sharpness detail and vibrant colour schemes compared to content from Nexfix or Amazon for example? Is it because down the line 8k is coming and their need to blur the present content down further year after year to make 8k look impressive. Some HD content looks 50% better than some UHD content on sky? Think we are being taken for mugs.”

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Posted 3 years ago

“sky is one of the worse companies i have ever dealt. i dread dealing with them . Try to get through to them is a nightmare and getting passed their automated messages is torture. Been waiting a month to get by system fixed, 3 times i have been speaking to sky and get cut off midway through conversations The sky domestic insurance gives you nothing. Sky should not get away with this standard of service its shocking and drives you mad. Don't use Sky”

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Posted 3 years ago

“Sky Q is just no good, its not as good as the older system, is not as user friendly and i have had loads of problems with downloading programmes, just dont bother spending the money until they sort it out”

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Posted 3 years ago

“Our sky broadband decided to go down on monday morning and still has not come back today which is thursday. I phoned them yesterday to find out the problem and was told it was a problem with the line which is not true because our neighbours are on the exact same line and have had no problems. I was then told it would be gone for another 3 days and someone would be out to fix the problem and their solution was to send out a new modem. On completion of said phonecall I then found I was charged 25 to listen to some person tell me a bunch of lies. 6 years I am with sky broadband now and this is how they treat their customers. Absolute disgrace”

Helpful Report

Posted 3 years ago

“UNPROFESSIONAL-RIPPING OFF AWFUL SERVICE, I INTRODUCED A FRIEND TO SKY AND THEY DID NOT PAY ME £75.00 ...CALL CENTRE AGENT USLESS, KEPT ON SAYING HE CANNOT HELP AS THE CODE WAS GENERATING ON THE SKY SYSTEM BUT THERE SYSTEM ERROR, THIS IS A TRAP FOR NOT TO PAY CUSTOMERS ,ATTROCIOUS SERVICE...THEY SCAM PPL FOR THERE MONEY AND DO NOT CARE ABOUT DELIVERY. WORSE SERVICE EVER. NOT WORTH THE 1 STAR! THATS TOO MUCH”

Helpful Report

Posted 3 years ago

“Sky is a 21st century telecommunications company that has no means of contacting or communicating with its engineers 👍🏽 👏”

Helpful Report

Posted 3 years ago

“Service is just getting worse and worse apps are starting to not load when connected to wifi but as soon as I go onto phone data loads straight away. Constantly getting kicked out of games when playing online ps4 to the point it's actually becoming a bloody joke and I'm not the only person having this problem so would suggest getting internet from elsewhere”

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Posted 3 years ago

“Sky cannot say nothing good with bt so no choice but now tv sky powered hate the morons”

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Posted 3 years ago

“Worst company ever had to deal with. No customer care whatsoever. Disgusting really and rather sad as the package is appealing 1 star is even to high to give for this company”

Helpful Report

Posted 3 years ago

“I have tried for FOUR hours to contact Sky to downgrade my package . I have tried MANY times to do this via their website , by e-mail and by phone - so far nothing but obstacles that misdirect me or throw me offline . Is their dreadful business practice legal ? I would give Sky ZERO stars if I had the option.”

Helpful Report

Posted 3 years ago

“Sky's internet is just complete and utter rubbish. I am meant to be on FTTP and my ping is normally around 8-10ms which is very good but the problem is it spikes to between 60-100ms I rang sky about the issue and get told that is within our parameters your internet is fine. How can this be fine I am paying £40 a month for this rubbish. Can't wait to be out of my contract with them so I can find a better ISP than these cowboys”

Helpful Report

Posted 3 years ago

“The worst service and the worst site to navigate After 40 minutes of trying to find the help to get a new remote for the TV I needed. I eventually found a phone number realising they intentionally make it difficult preferring we trawl through the site using up our time I get through to a call centre in India where they hardly speak English are rude and inefficient taking another 20 minutes”

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Posted 3 years ago

“Charging a £10 ‘admin fee’ to apply a discount is outrageous.”

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Posted 4 years ago

“I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early. This caused my data to run over which I am being charged for by Sky. I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly. I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!”

Helpful Report

Posted 4 years ago

“Joke of a company .. when your contract ends they think they can charge what they like , to make you sign up again .. on phone for over an hour by the time I cancelled and I had to pay them for the call .. what a shambles”

Helpful Report

Posted 4 years ago

SKY is rated 1.6 based on 683 reviews