“Never buying from them again most of the items do not work or malfunction. Then you must use your own money to return items of which you are still charged 15%”
“Please don't purchase from this online store. I ordered something on 9 October 2021. Today is 29 October 2021. I just received an email to confirm that my order was delivered. I never received any items, nor did they ring the bell as instructed and nor have I been contacted. I kept emailing and you guys kept responding with apologies but it seems like nothing has been done. Apologies won't correct what has happened, actions will.”
“I used to be a big fan of snatcher and have ordered multiple times from them but I can honestly say I have had the WORST WORST service from them in the past 2 months. I say 2 months because it has almost been 2 months with trying to sort this same order out. I placed an order with multiple items in August and was forgotten by snatcher. When I emailed to follow up, the order was then dispatched but when it was delivered an item had been left out. I called to inform them of this and was told the item was meant to have been shipped separately (utter lies) and that I would be recieving it in 3 days. I waited for over a week with no feedback and when I called to enquire I was told the product that I had paid for was no longer in stock (was in stock when I ordered it 3 weeks prior). I got told I could get credit for the item or replace it. I then had back and forth communication difficulties regarding replacing the item and then placed another order for a greater amount and paid in the difference. I had to then still be the one to follow up the order as it had not been processed on snatchers side. After the 5th call to them regarding the new order I was told all the items were in stock and that I would be recieving it shortly. I recieved the package today and guess what!!!!! Another item is missing.. presumed to be out of stock...even though I was assured all the items I had paid for were in fact in stock and I would DEFINITELY be recieving them. It's been 2 months of me patiently waiting and getting empty apologies but I am still sort an item!!!!! The fault has consistently been on snatchers side and they are not doing anything to fix it. I am awaiting feedback about the new missing item but dare not hold my breath for appropriate communication as I would die! I just want what I paid for!”
“I ordered an item on 13 September, recieved and confirmation e-mail, the status on my account stays the same though "Payment received order being processed" this was on 13 September no movement on the order, when i phoned them I was now told 21 days, very bad service and a complete lack of communication. They used to be good, but something happened and I can no longer recommend them, very bad service.”
“Ordered and paid for an item on the 15th August 2021. Delivery estimate between 7-10 days. No communication since the order confirmation received. I had to follow up multiple times to find out that they don't have the item in stock (more than 10 days after payment was made). I opted for the EFT refund instead of credit, and was told that this should be processed between 7-9 days. Again, no communication forthcoming from the company. More than 10 days after being told that the refund is being processed! Stay away. I'll need to escalate this to retrieve my money that they've had in their bank accounts for the last 28 days already.”
“Ordered 2 items in June 2021. Only 1 item was delivered. No explanation why 2nd item was not delivered. Now unable to login to the site. Calls unanswered. Do not buy from this company.”
“Bought and paid for my order on 23 August, received notification that my order had been cancelled, but thereafter received an email informing me that it is in fact still being processed and not cancelled. Trying to log into my account on Snatcher was a nightmare, no password reset link sent so could not view order history. Days after sending an email to them I received a default password and logging in, just realized order is cancelled. No mention of refund at all and no reply. Calling them leaves one waiting for more than 30 minutes without any movement on the call queue. Obviously won't order from them again!”
“I ordered from here on 12th August, half my stuff is showing no stock, never reply properly to you or return your query calls.
Still waiting for my order and it 31st August. Pathetic service...
Spoke to lady last week , still hasnt called me back. unfair that have pay delivery and only got 2 out of 4 items showing on order.”
“I ordered a big order. 1 item was missing the other one did not work and the other item was not what i ordered. They was quickly to collect the items that was wrong and not working. I still wait after 2 and half weeks for my correct and working items. Send emails and no answer or maybe after a week. It will be delivered next week. I will never order from them. This year the service is very bad.”
“Don't buy from here, after you have purchased online. You don't get confirmation of your orders from Snatcher with the list of purchched items. Moreover they take forever to deliver your goods and not everything you have purchased will be delivered.”
“The worst service I have ever received from an online company.
Ordered a birthday gift on 2 August 2021 knowing the turn around time, as they are so good at reminding you is 7 - 10 working days!
To date (23rd Aug) I am still awaiting confirmation of the despatch of my order. Will never do business with this pathetic company again, no matter how good the deal. Just walk away!!!”
“Payment was done and confirmed. After 3 weeks , I enquired just to get a response of payment not received
No goods no money refund
No one to answer when phoning the online number”
“Pathetic service. Placed order and after a week they inform me one item is out of stock so I requested that they change it with a similar one in stock but they didn't even answer and delivered only half my order, but my order shows completed on my profile. I will NEVER buy from them again”
“Was just about to order quite a couple of goods then remembered what my sister said about online shopping and my experience with Simplex...
Sorry Snatcher you lost another prospective client”
“I was going to order the floor and carpet steamerbut having read these comments I changed my mind. Thanks for saving me from a terrible experience. All the best and hope your issues are resolved professionally.”
“Your promise to deliver in 10 days is flawed I paid for my order on 01 June 21 and we are now on 15 June 21 and I have not yet received my very simple order.
Sadly I will not be purchasing from your company again. I deal with alot of online purchasing and regrettably yours is the worst”
