Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,515 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 6th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery, quick, easy and delivered no problems.”

Helpful Report

Posted 5 years ago

“I still haven’t received my item and cannot even track it yet. Dreadful service.”

Helpful Report

Posted 5 years ago

“I was very pleased with my purchase”

Helpful Report

Posted 5 years ago

“The items that I had bought came in time and was well packaged .”

Helpful Report

Posted 5 years ago

“I have always found SportsDirect excellent until now . My order was to be delivered to shop in Horwich . But Lockdown meant that it was not possible as we went from Tier 3 to Lockdown before delivery . I tried to change the delivery address through Hermes and SportsDirect to only get robotic messages saying it could not be changed . So I never got my order . The robotic messages informed me My account would be refunded . Yet I paid £103.22 to be refunded £50.56 only ?? I foolishly then recorded the golf 🏌️‍♀️ shoes 8.5 black to be sent white size 15 . If I could have actually spoke to a person these problems could have been solved and you would still have a happy customer instead of someone who is angry and frustrated”

Helpful Report

Posted 5 years ago

“Very quick delivery”

Helpful Report

Posted 5 years ago

“Order processed and dispatched in good time for next day delivery, courier was absolute rubbish and took 3 days to deliver and impossible to get hold of them”

Helpful Report

Posted 5 years ago

“Great goods but please think about return mechanisms..! Only Adidas provided me with a pre-paid label for returns. Other goods I had to return for £10.6 with RoyalMail. I would rather pay a couple of extra pounds for each item but have an option of free returns. Because of the current policy, I will not be ordering on SportDirect anymore.”

Helpful Report

Posted 5 years ago

“Quick delivery!”

Helpful Report

Posted 5 years ago

“Love the shoes, beautiful, super comfy, love the color!”

Helpful Report

Posted 5 years ago

“Easy process to order online. Unfortunately, the shoes were half a size out but the return process was simple and the time to refund was only a few days, which is amazing. I can’t fault anything in the entire process.”

Helpful Report

Posted 5 years ago

“Quick to come. Good price. All order was correct. No complaints. Will use again.”

Helpful Report

Posted 5 years ago

“I am very pleased with the way my order was dealt with .I was able to track the delivery with no problems.”

Helpful Report

Posted 5 years ago

“I haven’t as yet received my package”

Helpful Report

Posted 5 years ago

“Wrong size delivered, 7 days on still waiting for refund”

Helpful Report

Posted 5 years ago

“Placed an order next day delivery within 20 minutes email to say out of stock, this happened twice had to pay delivery 3 tines, not acceptable very poor.”

Helpful Report

Posted 5 years ago

“Very happy with footwear.”

Helpful Report

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 5 years ago

“Thank you. My new waterproof trainers arrived quickly. Storm Christopher gave the opportunity to test them in the rain. Great, my feet were dry and warm.”

Helpful Report

Posted 5 years ago

“Great service!”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,515 reviews