Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bad service”

Helpful Report

Posted 5 years ago

“Brilliant very happy”

Helpful Report

Posted 5 years ago

“Not bad with delivery. Wasn't happy with the service received with my order. As they didn't have an item in the size I wanted and cancelled my order last minute with an email explain they don't have it in stock even though I emailed back to see if I could change the color of my item just got a reply back say no your order has been processed. Not happy with this service”

Helpful Report

Posted 5 years ago

“Bought some vest. Was a great fit!”

Helpful Report

Posted 5 years ago

“Easy to order and quick delivery Very pleased”

Helpful Report

Posted 5 years ago

“Very easy to order online and item delivered very quickly and efficiently.”

Helpful Report

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

“The bench itself is good quality for the price, but the foot anchor isn’t completely secure when fitted and still moves when a relatively small amount of force is pressed onto it.”

Helpful Report

Posted 5 years ago

“Very slow service”

Helpful Report

Posted 5 years ago

“Order arrived no problems and I had to return one item that was to small a few days later got email to say exchange has been done and order on way. Very happy with this efficient service. Thank you, looking forward to receiving last item for my son.”

Helpful Report

Posted 5 years ago

“I am very happy with my new set of weights, especially being able to get them during the lockdown. They arrived on time, but the package was delivered to another address by HERMES 😒. The delivery driver was clever and took a close up photo of the package, making it hard to distinguish where it was left! Terrible!!! I’m glad that I have nice neighbours who were able to bring the package to me.”

Helpful Report

Posted 5 years ago

“Payed for next day deliver as items where for daughter birthday came a week later disappointed”

Helpful Report

Posted 5 years ago

“Paid extra for delivery, 1 item arrived on time and the other didn’t and it was a present. Waste of time paying £7.99 for delivery. Won’t be using again”

Helpful Report

Posted 5 years ago

“All good,just not keen on delivery charge”

Helpful Report

Posted 5 years ago

“I am very satisfied.Reliable, fast delivery”

Helpful Report

Posted 5 years ago

“I am still £500 worth of wetsuits missing from my order”

Helpful Report

Posted 5 years ago

“Thank you”

Helpful Report

Posted 5 years ago

“My new trousers (panther Karrimor ) trousers have two of the belt loops loose which I hadn’t realised until I put the trousers on which is disappointing and obviously I wouldn’t have bought them in the shop if I realised that the belt loops were loose.”

Helpful Report

Posted 5 years ago

“Excellent amazingly fast, service. Managed to get the trainers I had been searching for here at a cut price! I,ll be back!”

Helpful Report

Posted 5 years ago

“Next day delivery failed. The extra postage was repaid immediately, which is the only saving grace. No response to any queries from Hermes, and no information given from Sports Direct about why the delivery wasn’t fulfilled until I complained further that the delivery still hadn’t been made 4 days later with no card left and no messages. Two more days passed before I was informed that the courier counts the order lost in the system. The order was for trainers for my son returning to school. After a week, he still has none. I’m in business myself, and by this point, with such awful service from a courier, I would be finding the quickest way to get the order fulfilled in order to keep a customer. Instead, I get asked if I want it resent or refunded. This wastes at least 2 more days, so I’ll take the refund and not use Sports Direct until they start using a reliable courier company that is properly traceable and employs humans to answer complaints. Not an automated system that’s completely useless One point to be made to your own customer service, Sports Direct. When an order isn’t fulfilled, “all I can do is apologise “ isn’t true. Finding out the reason, and correcting it, is all you can do. Try it, you’ll keep more customers.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews