Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 4,728 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,728 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 14th December 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping. Received what I ordered”

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Posted 1 month ago

“Parts were shipped promptly and was exactly what I orfered”

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Posted 1 month ago

“I've ordered from Sprinkler Supply Store a couple of times in the last year. Great website, excellent service.”

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Posted 1 month ago

“Shipping price is an issue. Return costs as much as refund .”

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Posted 1 month ago

Hi Charles - thanks for the review. It's definitely a fact that $10 worth of parts can be expensive to ship back when you've ordered the wrong items. We do offer an additional 10% in store credit for customers who can take that option to try to help offset the cost. We're open to other suggestions if you have thoughts on a better way to approach this situation.

Posted 1 month ago

“Shopping, shipping, and overall experience was great. Product was fairly priced and arrived accurately and promptly. I do have one critique, most people just want to buy parts and sprinklers and not get a dozen emails afterwards. While I appreciated the friendly tone, sometimes the best shopping experience is just buy>receive>done.”

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Posted 1 month ago

“Excellent product selection, service and fair pricing. They seem to really care about their customers, which is refreshing these days. Highly recommend them and will use them again if need arises.”

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Posted 1 month ago

“Good pricing and fast shipping. I got item att 50% discounted price”

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Posted 1 month ago

“Amazing service. Got it for 40% of market price. shipped in 2 days. Highly recommend.”

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Posted 1 month ago

“Pro: good website, fast shipping, friendly vibe. Con: Customer pays for shipping delivery and shipping to return item, then a 20% restocking fee, no printable return label, and return has to be approved. Then on top of that, consumer is asked to tip their staff, for an on-line order. Not a usual request that I have encountered. Hey, never hurts to ask, right? And subject to on-going e-mails that I did not request. Wishing I had looked at other companies a little more closely.”

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Posted 1 month ago

“They had the parts I needed and shipped them rather quickly. Getting the parts from my local supplier would have been a “special order” that could have taken much more time.”

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Posted 1 month ago

“Very good store.”

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Posted 1 month ago

“Love the site”

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Posted 2 months ago

“Very customer oriented.”

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Posted 2 months ago

“I ordered 2 sprinklers covers and it came as expected”

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Posted 2 months ago

“I placed a order for 10 valves and only received 9. Invoice said 10pcs were shipped. Mistake in packing?”

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Posted 2 months ago

Hi Maria - thanks for reaching out. Our apologies - all 10 valves should have been in your shipment. I have the warehouse shipping out the missing valve and will follow up privately with tracking once we have that information. Reach back out with any questions!

Posted 2 months ago

“Fantastic customer service. They were upfront and honest with me from day one. Very very accommodating respectful and courteous. My item was back ordered and they gladly were going to refund me the money if I wanted but I decided to wait and I'm glad that I did. I received the item earlier than what they expected. I am very very happy with everything the customer service ,the product and the price. But most of all was the communication and honesty that was key Thank you so much sprinkler supply I will definitely be purchasing again from you guys.”

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Posted 2 months ago

“They had the placement LEDs that I could not find elsewhere. Delivery was just as they informed. Very satisfied.”

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Posted 2 months ago

“The Sprinkler Supply Store had the landscaping replacement bulbs I needed and at a discounted price. Their customer service went above and beyond to make sure my order was shipped out quickly and to process a refund for my shipping. I will definitely be ordering from the Sprinkler Supply Store in the future.”

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Posted 2 months ago

“Great service and great prices!”

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Posted 2 months ago

“Great customer service after the local post office decided to send the package to the other side of the country.”

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Posted 2 months ago

Sprinkler Supply Store is rated 4.7 based on 4,728 reviews