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Stacee's Reviews

1.2 Rating 380 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

1.2

Based on 380 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 5 star review on 17th May 2024

Stacee's 5 star review on 17th May 2024

Stacee's 1 star review on 16th May 2024

Stacee's 1 star review on 13th May 2024

Stacee's 1 star review on 13th May 2024

Stacee's 1 star review on 13th May 2024

Stacee's 1 star review on 13th May 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think it might be time for a call to the BBB this company is awful. They have not gotten back to me regarding a return due to a dress that was nothing like advertised size color and design were different then advertised. It appears this is common practice for them UNACCEPTABLE!!!!!”

Posted 3 months ago

“AVOID!! AVOID!! AVOID!! buying from this sight. I ordered a bag for my granddaughters prom. Once I placed order I realised I had ordered wrong colour. I emailed them within 10mins after placing order to have the colour changed. They replied the following morning saying my order was in the hands of the inspector. It hadn't been dispatched. I then emailed again to cancel order and have money put into my bank. Never heard back for another few days to them email saying bag has been dispatched. Must be delivering it by foot as it still hasn't arrived. I wish my granddaughter had read the reviews on this site then this could have been avoided. I am going to contact my bank to see if they can help in getting me my money back.”

Posted 3 months ago

“Do not buy I ordered standard size Doesn’t fit So much hassle and are refusing to send me return details Keep offering me money and telling me to buy at a local market They have no intention of refunding me I have raised a dispute with my bank so hopefully I get money back”

Stacee's 1 star review on 29th January 2024

Posted 3 months ago

“Do not order from this company!!! They will rip you off !! And the dresses are ugly and look nothing like the picture”

Posted 3 months ago

“DO NOT BUY!!!! Scam!! Ordered dress and it looks like an old curtain.Requested refund but they are refusing to give me a returns address. Search stacees returns reviews and youll see what scammers they are.DISGUSTING THIEVES!!”

Posted 3 months ago

“Worse company ever. Dont buy anything from them.Bought my grand daughter's prom dress from them for 112.00 including shipping. Refused to take it back per their policy. Offered her 10.00 and stated she might be able to get 40.00 on the secondary market.”

Posted 3 months ago

“I ordered a dress on behalf of a friend and even after checking several times that she was ordering correctly it arrived only to not fit at all. I have been trying on her behalf for a while now to organise a refund but they either refuse to provide a return address or come up with ridiculous offers that would leave her out of pocket. They even had the nerve to offer to remake at a cost of £40!!!!!! Why should she pay more when they couldn't even make it properly in the first place. Wish I had seen the reviews first would then never have ordered. Would definitely not recommend this company. Wish I could give no stars as that is all they deserve.”

Posted 4 months ago

“The dress arrived apparently a size 10 so small I couldn't squeeze in it more like an 8 . And I immediately bagged it all back up and followed the return instructions only to be told they don't do refunds. Which is actually Don't use this company”

Posted 4 months ago

“DO NOT BUY FROM THEM. The dress they sent me looked NOTHING like the pictures. It was ugly, not the color I order, did not fit like a size 2, not the style I ordered, material was not good, and there were defined pleats in the front which bunched up like nobody’s business. It was UGLY. They have been nothing but difficult in trying to get a resolution after sending me a totally wrong dress!!! Did not refund my money, customer service is horrible and sent me back and forth for over 2 weeks. I also read other reviews on the internet that this company is a scam. DO NOT BUY FROM THEM! I would give them 0 stars if I could. Horrible company. SCAM!!!”

Posted 4 months ago

“Total SCAM. Dress was not the right color. They are refusing to do a return. They just offered me $70 dollars but the dress cost double that amount. Read all the reviews. Run away from Stacee's”

Posted 4 months ago

“Sent the wrong dress. Refused to honor the guarantee to return the dress.”

Posted 4 months ago

“I wish I'd read reviews before I ordered. My order was cancelled as it was too big - then I received a partial refund. So I'm £54.64 out of pocket with nothing to show for it apart from a stress headache.”

Posted 4 months ago

“Please do not order from this co they do not refund, it’s a scam the fitting of these dresses is defective & they will not refund my size is 6 & their 6 is like a 2 with tight fit where it should be loose Still fighting for a refund & it has been weeks You will loose all your money and if you return for a refund, they don’t have a us location only uk & it will cost very expensive to ship back (over 100$)”

Posted 4 months ago

“Never buy anything from Stacees. This is a scam company. They send rubbish that is completely nothing like what you ordered. And they refuse to accept returns and refund payment. Don't let yourself be deceived”

Posted 5 months ago

“If I could give zero stars, I would. DO NOT BUY FROM STACEES unless you 100% do not think you'll return. The dress I purchased was too large so I placed a ticket to return it. Almost 2 weeks later and 20 emails back and forth, Stacees is only offering to refund a small % back ($40) They are telling me to resell my dress on my own to make the money back. INSANE! Its been back and forth with emails with the company NEVER sharing the address for return. Its been a HORRIBLE experience.”

Posted 5 months ago

“Dress I purchased for my daughter’s homecoming dance was absolutely terrible. Looked like a child made it. After multiple e-mails back and forth with the company, as well as all the photos they requested, NOTHING. They will never give you your money back. This company is a SCAM. Do NOT purchase from them. I threw $145 out the window (I am a single Mom and that was a lot of money for me!!!!) and had to buy my daughter another homecoming dress. This company should NOT be allowed to do business. Total rip off, HORRIBLE customer service. Total crooks. If I could give them zero stars, I would”

Posted 5 months ago

“Avoid these people. They are based in Hong Kong and do NOT offer refunds in anyway. They completely ignore our UK consumer rights.”

Posted 5 months ago

“This business is terrible! My dress did not fit and measures different than the website and they refuse to return! They asked for a picture in the dress I told them would not zip which is awful! Then they told me if I delete my review (on another site) they would give me $80 but only after I delete my reviews! They are a scam and a horrible company! Do not recommend! You’ll never get your money back even if you offer to ship the dress back!”

Posted 5 months ago

“Do not buy! If your dress does not fit they will refuse return/refund. My dress didn't fit as the measurements online were different to what i received. They now will not accept a return/refund to resolve this but instead are trying to force me to buy another dress! They asked for pictures of me in the dress (disgusting for a professional buisness if you ask me) and then refused to send a return slip for my item. I have now lost £140 to this company and because of all this I now don't have a dress for my own brothers wedding. Their service team are a joke please save yourselves the trouble and buy from somewhere trustworthy!”

Posted 5 months ago

“AVOID AVOID AVOID - Nothing short of robbery. Their policy on their website is not true, they do not accept refunds, they will fight with you rather than refund your well earned money for dresses not customised to standard UK sizes.”

Posted 5 months ago

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Stacee's is rated 1.2 based on 380 reviews