Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

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Metrics

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stein mart sent the wrong item. They were rude to me when I complained. They said they would have UPS pick it up. UPS did. They refuse to refund me and are claiming that none of this happened. Fraudulent company.”

Helpful Report

Posted 4 years ago

“I walked in the store for the very first time in my entire life. The manager literally told me to leave, very rudely. I know it sounds weird — I’m confused, too... I do have a service dog, maybe he thought it was legal to kick out a service dog? Anyway, one star for rudeness, but judging by these other reviewers here, this was a blessing in disguise. I won’t be returning, though I will call the company and tell them in case they want to try to save themselves from drowning...”

Helpful Report

Posted 4 years ago

“Ordered two Free People tips what I received were two pairs of women’s flannel pajamas. After several phone calls to customer service being on the telephone for more than an hour at a time I finally received a return label to ship the items back to Stein Mart. Received a credit for the items but have not been reimbursed for the shipping charges yet but will continue to contact them until this is corrected. This is one of the worst companies I have ever dealt with. Don’t buy from Stein Mart look elsewhere for your products.”

Helpful Report

Posted 4 years ago

“Wont order from here again. Ordered online garunteed 5 day or less shipping. 5 days after ordering i recieve an email that order was delayed. I called for over a week and every time was told 'oh it should ship today call back tomorrow if its not' never shipped. Finally was told they didnt even know if they had the product and were looking at their other vendors to see if they could find it and would ship it as soon as the vendor gave it to them so then I said well I've been waiting well over the five days this was supposed to be a gift and I need you to cancel my order they would not cancel the order told me I had to wait until I got it and then return it after that what a pain. Finally after giving them a complaint on their website three times then all of a sudden it was shipped I don't even want it anymore I had to buy a different gift. Never order online and never think that you can rely on their customer service”

Helpful Report

Posted 4 years ago

“Poor management = harassment! Hostile environment if you are not accepted in the "in" group. Just a bunch of miserable people.”

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Posted 4 years ago

“I bought a bag for my wife from STEINMART and had to return it because it wasn't the right size. I paid $ $61.82 and received $ $45.80 Refund. When I call to inquire about the difference, they say I had to pay for return delivery and they claim they can't return the taxes I paid. This is BS. Stay away from these crooks. You can buy the same bag brand name in many stores for the fraction of what they charge (Burlington, etc). Stay away from these crooks. Their ratings are terrible. They suck!!”

Helpful Report

Posted 4 years ago

“The employees do not know how to exchange for the same item with the one size larger. Bad service.”

Helpful Report

Posted 4 years ago

“The website shows items are there for in store pickup. But they are not. Then you go to submit the online order and it tells you the credit card is denied. Not that the item isn’t in the store. I call the credit card and they say the website is wrong the card is fine. I call to place the order on the toll free number and get a man with food in his mouth and a 3rd grade IQ. I had to repeat everything 2x or more. In the end he got the same message - credit card error. Needless to say the store lost my 100$ plus sale. Oh the best part I said in store pickup and the person who was taking my order asked why don’t you get it delivered? Like it was any of his business! Totally strange person with no manners.”

Helpful Report

Posted 4 years ago

“Do not order online!!!! Placed order, confirmed, got partially shipment ( okay with that). Opened package, ordered 2 of one item, only got one, confirmation said 2 shipped. Called customer service, she sounded mad to start. Told her story, asked if they could add missing item to remaining shipment. BIG NO, and not polite. Asked why, told they do not do that. I would have to reorder. ???? So now I have to pay $7.99 shipping on a $6.00 item, because someone couldn’t count?? I already paid for first item. No offer to credit me for missing item. So now my $6.00 item has cost me $21.00. Next phone call will not be pleasant. BEWARE THEY DO NOT CARE, ARE RUDE, THERE IS NO CUSTOMER SERVICE. Will never shop with them again, in store or definitely not on line. RATE THEM -10”

Helpful Report

Posted 4 years ago

“Terrible customer information. Ordered an item on 12-11-19. Paid $12,49 for 2-3 day delivery. I needed this sweater for Sunday for church. Was notified it will come on Tuesday. Steinmart and UPS is open and deliver Sunday through Saturday. Nothing on site saying excluding Saturday or Sunday. I would of never paid $12.49 for shipping if I knew this. Shame on you Steinmart.”

Helpful Report

Posted 4 years ago

“Didn’t send me what I ordered. Sent me something else. Expects me to drive it to a store. Terrible customer service”

Helpful Report

Posted 4 years ago

“I ordered something for my mother over a week ago and the reason I ordered from this site is because it had five day shipping guaranteeing it to be here at least a week before Christmas after the 5 days I didn't receive my item I looked online and saw that it was still pending I called the office every day for the last six days and they kept telling me it would be shipped out that night and to call back the next day if it wasn't finally today they told me they weren't sure if they had the product and we're trying to get it from an outside vendor and that vendor hadn't shipped or responded yet so I asked for cancellation so I could get the gift from somewhere else in time by Chris State old me they would not cancel and told me they couldn't tell me anything else about my order or when I would receive it thanks a lot Steinmart”

Helpful Report

Posted 4 years ago

“I ordered a product over a week ago and it was guaranteed to be shipped and to me within 5 days and 5 days later I got an email that it was delayed so since it's a gift for Christmas I ordered from their site knowing that it would be there and now it's not I called to cancel they won't let me cancel the order they say that they are not even sure if they have the product and they're getting it from another vendor and haven't heard from that vendor yet and can't tell me anything so I will not be getting the gift by Christmas and I will not be getting a cancellation or return Thanks Steinmart”

Helpful Report

Posted 4 years ago

“I really love Steinmart and shop there quite often, but what good is a 14 hour sale when you do not get the mailer until after sale is over. I live in the 30068 zip code.”

Helpful Report

Posted 4 years ago

“the manager and an employee set me up to harrass me on purpose and what they did they told a shopper who stood behind me at check out. she pointed her finger at the sign to stand behind the line which i did it was barley over the line and did not see the sign but i did stand waiting to be next. what is the problem?? the shopper did not say a word to me and just pointed her finger at the sign and gave me a smirk then the lady manager and employee were standing behind that shopper watching and staring at me. sick morons who would do such a thing like that?? they must be in the 60's stone age to harrass people who have disabilites?! what a shame! that happned at stein mart in phx, az on cactus road at paradise village parkway. Store #00398 on 12/12/19 at 3:01 pm and have the recipt for proof.”

Helpful Report

Posted 4 years ago

“Very misleading claims about returns and refunds. They claim it’s free and easy. Neither is true. Basically, If u buy online be positive you have the size, color and fit correct because I’d not you’ll be sorry.”

Helpful Report

Posted 4 years ago

“I place a order about 2 days ago and the price went down. I called and asked for a credit. Of $3.57 being I haven't received the merchandise yet. They refused to give me credit after spending over $241 and I was gonna use the credit to place another order. The customer rep was rude and especially the so called supervisor Lenora who refused to give me her supervisor name or phone #. I will not be ordering from them again!!!!”

Helpful Report

Posted 4 years ago

“I place a order 2 days ago and the price went down. I only wanted $3.57 credit back after spending over $241 in which I was gonna place another order. The customer rep was rude and especially the so called supervisor Lenora who refused to give me her supervisor name or phone number. I am so disappointed with this company. I will not be shopping here again.”

Helpful Report

Posted 4 years ago

“I ordered an item online. It never arrived. I reached out twice to customer service and never heard back at all. At the very least they should help me open a case with the shipping carrier who insures shipments of that value.”

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Posted 4 years ago

“I stopped at the Steinmark on Barrett Parkway 141 what's the store number I want to bring up my merchandise and my card declined. I told the cashier that that's impossible could she please call and see why she refused and sent me outside to call on my phone I felt so embarrassed it was Christmas I stopped at this time Mark on Barrett Parkway 141 was the store number I want to bring up my merchandise and my car decline. I told the cashier that that's impossible could she please call and see why she refused and sent me outside to call on my phone I felt so embarrassed it was Christmas and the store was”

Helpful Report

Posted 4 years ago

Stein Mart is rated 1.4 based on 286 reviews