Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Stein Mart Reviews

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Stein Mart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order placed on 8/13. UPS label created the same day. One month later, and the package never even made it to UPS. It never shipped. There's no way to get in contact with customer support, and Steinmart's online package tracker says it can't be found. This store is taking people's money without delivering their products. Absolute thieves. No wonder they are going out of business. Very disappointed. Poor management and sad excuse for a business.”

Posted 3 years ago

“I have always shopped at and loved this store but that all changed with Covid!!! Apparently not only can you NOT try on clothes but you also Cannot return them if they don't fit!!! WOW...hope you can eyeball something and know with 100% certainty that it will fit or you're hosed! NO THANKS... why didn't you just stay closed Steinmart rather than screwing the customer over? Thank goodness for Amazon.”

Posted 3 years ago

“Very bed Pay twice for the idem never received Keep telling me wrong information”

Posted 3 years ago

“Never received any package from you Paid twice and still didn’t receive”

Posted 3 years ago

“I order 2 times the same order Never received any package Every time I’m getting wrong information So far the took my money Ian’s I still didn’t receive Very bad not recommended.”

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. ONCE YOU BUY IT YOU OWN IT. I placed my first order with Steinmart.com on June 21th. One of the items I purchased was a battery powered wine opener. This was for a gift as I already have the same one I ordered. When I put batteries in the new one, it wouldn’t work. I took the removable battery cartridge and placed it in my own wine opener and it worked just fine. I then placed my old battery cartridge in the new one and it also wouldn’t work with old one. So obviously the new one was defective. I called Steinmart and told them I shouldn’t have to pay to return a defective product and they agreed. They said they were sending me a UPS return label but that it was coming from UPS so it could take five business days. I waited and then called again with the same request. I waited 5 days again with no result. I called again – they told me my address must not be right (that’s absurd but I had them send to my husband’s email) again no label after 5 business days. Finally on July 17th I called requested a refund. I was put on hold for 2 minutes and told I would have my refund in a few days. It’s now been one week and no refund. I can only assume they’re failing and no longer care about their customers. I am going to dispute the amount on my credit card.”

Posted 3 years ago

“Please mandate customer service training for your employees. My experiences have often been atrocious and I see from your poor reviews that I am not alone! I shop at the Gilbert AZ location, but my online experience was no better.”

Posted 3 years ago

“Stein mart Nevada ave Colorado. I was so excited to do a little shopping & found summer dress rack said “ reduced to $20. Thought long & hard cuz we can’t try on. Cashier rang it up as $30 something. I told her it wAs in the $20 rack but she didn’t even say that she would look. There were a lot of confusing signs but not this 1. I am so upset cuz I’ve alway had a great experience in Sunnyvale/Santa Clara CA Stein Mart but I’ll never shop at this 1 again”

Posted 3 years ago

“Online order was received, 7/16/2020 as an obvious customer return. Called C/S and really didn't seem to care other than asking if something was wrong. Don't think this is a practice one should take lightly during COVID.”

Posted 3 years ago

“I just walked out of stein mart where I always shop. I drove 25 min after I called and they said they were open to shop! I wasn’t sure due to Covid. Even though rioting is acceptable, lol I picked out my clothes, Went up front asked which dressing room was open? I was told you can’t try clothes on. Well, most women need to so I handed them back and said I can’t purchase something I can’t try. She should have said “ I’m so sorry for the inconvenience “. Instead she looked at me like I’m being unreasonable Lol She was rude. I will not shop Vero beach again, not because I can’t try clothes on even though u should tell that to people on the phone, and everyone is touching the clothes anyway, but because she was rude, poor customer service.”

Posted 3 years ago

“Placed orders with Stein Mart twice this month for same day pick up in the store. Waited 4 days for the email but never received it. When arrived at the store, the manager was very upset and rude with me for not waiting for the email that pick up order is ready. Really?! In four days?! Then placed another order for same day pick up. Waiting for 5 days already, not sure when and if I will receive the email to pick up my stuff. Called customer service this morning, they assured me that someone will contact me today. Never happened...Love the store but customer service is horrible. It will be my for sure my last experience with the Stein Mart...”

Posted 3 years ago

“Sent a return label that was flawed, they wouldn't issue another. What? Idiots... lost a customer.”

Posted 3 years ago

“I love the merchandise and prices, but the customer service at the Gilbert, AZ Store on Val Vista is The Worst of any store I’ve shopped. There are a couple of excellent employees, but the rest are rude, obnoxious, and even combative. I shop there regularly and make Many purchases. I’m Never greeted, and avoid asking for help because of the attitudes of the employees, including assistant managers. With the many shopping choices available, I think Steinmart should value its customers and make shopping an enjoyable experience. Perhaps more customer service training? I will say I have gone to other SteinMart stores on occasion and had a totally different, positive experience each time. Wish my neighborhood SteinMart could be the same!”

Posted 3 years ago

“Poor selection and what they have in stock tends to be low-quality merchandise. When I went to purchase a hat yesterday I found my SteinMart card had been closed due to inactivity. Well, I have been in your store many times and it is always the same dismal selection. Your menswear is especially sparse and poor quality, like Alan Flusser suits that have puckered seams making them look like rumpled dumpster finds. With a better selection of merchandise I might have used my card more. I won't replace it. I can live perfectly well without SteinMart. Good riddance.”

Posted 3 years ago

“Being that the economy is bad you would think they need their customers for business. The tallahassee florida store is horrible. I was not greeted when I entered the store the cashier just looked at me while she watched us pass her. The two employees on the sales floor ignored us while we were shopping for comforters. My husband wanted to leave without saying why but I already knew the reason. It was one young black man that assisted an older black lady. I guess my money wasn't good enough for them and I wanted to buy clothing because it was more me at this location. Be nice to your customers regardless of their color they are only putting money in your pockets.”

Posted 3 years ago

“Steinmart.com is a complete joke. What a waste of time! I wish I would have read the reviews. They sent me the incorrect shoe. I feel they did that just to take my $, or in the hopes I might like the style they sent me - wrong. Someone obviously can't read! I spoke to 6 reps today before any help. Even called Corporate, which was a huge waste of time, as well! They want to keep your money, and it takes forever to get any answers or refund, etc. Why should they not credit my $ back for a mistake they made? Supposedly, UPS is going to send a pre-paid label to me in 48 hours. I will believe it when I see it! Not only was I hung up on by a supervisor today, but told stores were open and to return them there, which they are not open because of COVID. I also am unable to purchased the same shoe for the amount I paid for them. Daniel in customer service was the only person who seemed to know what the heck he was doing. I would suggest spending part of your $318 billion you make, Steinmart, on a new online business plan, training reps and teaching customer service. You don't treat your customers like this. I will never order anything from your website again! Terrible and super sketchy.”

Posted 3 years ago

“They sent me a damage luggage full of scratches and had a sour odour inside. When i returned the item back they did not reimburse me my shipping fee that i paid when they said they would! Stein Mart are a bunch of liers! This was my first time and never again will i buy from them!”

Posted 3 years ago

“I ordered a pricey curtain rod and received the wrong color. I have tried many times to call and email Steinmart, and get no answer and no response. They're service is REALLY BAD.”

Posted 4 years ago

“My issue is the lies from the online customer service. No accountability. I purchased several items a couple of weeks ago and the items shipped fairly quick and the actual items ordered were okay. My concern is when I placed my initial order the bank holds the total amount of the order and it sits in a pending status and it is deducted from my availabke balance in my account. My orders had all shipped and I spoke to a few folks in customer service and I was advised the hold for the funds would be released once my items all shipped out and once their was movement on the ahipment the pending amount should fall off. Keep in mind I was charged for each individual item that shipped out again. Steinmart wanted no accountability when I called back the next day to advise everything had shipped and there is movement on the orders (pkgs) and the original purchase amount in pending status had not fallen off nor had the amount changed.... I spent days trying to figure out whats up between calls to steimart and my bank. Again as I stated steinmart tried to advise they have nothing to do with the hold and blah blah it is the bank and my bank finally advised me the hold of my initial order amt will fall off on the 15th of may ... so like tomorrow. The bank advised that is when they show steinmart allowing for my funds to come off the pending hold and be put back into my available balance. Two or three weeks steinmart had them hold my funds and they charged me for each individual item that shipped again it made it feel as if I double paid them. They are just liars and the online customer service is horrible and the infamous "Thomas" a.ka. "customer service manager" is useless and not helpful and just denies any accountability. I will never shop in the store or online ever again. I will not recommend the store to others and I will utilize my time to inform others just how horrible they truly are.”

Posted 4 years ago

“I have been a customer of Stein Mart for many years and I used to be overwhelmed with the selection. I remember I would take about 10 pieces in the fitting room and I had hard time choosing, and most times buying them all! I visited lately my local store and it looked like a street market. Very poor quality, bad taste, extremely main stream repetitive clothes. I asked an employee if they had a shirt in larger size and her response was 'everything is out', not offering to order it on line for me. Also the fitting rooms were not accessible 'for our safety'. What a bunch of c...p excuse my French. So I can't try the smaller size and I have to drive 20 miles back home and if it doesn't work to come back and return it? What is the safety of merchandise that people return when bought in the mail? Just curious... Sorry but I will not shop there again. Our life is difficult enough with what's going on, we don't need this.”

Posted 4 years ago

«
1
2
...
5
6
7
8
9
»

Stein Mart is rated 1.4 based on 286 reviews